Hb Pools

Swimming Pools, Spas & Hot Tubs
Ottawa ON K4A 0G2
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Hb Pools

Average customer rating:
9.3 10 (73 reviews)

Sort by

Scott McLean in Ottawa
Scott McLean in Ottawa
2 reviews Ottawa, ON
10/10

Pool Opening, service and support.

HB Pools has been our trusted partner to maintain and service our pool for the past 5 years. The team is highly professional, honest and always on-schedule. I would strongly recommend the HB Pools Team to anyone requiring Pool Service / maintenance. A pleasure to deal with this team!!

Approximate cost of services:
$35,000.00
Was this review helpful?
Company Response

We appreciate your feedback always ! Thank you Scott.

john in Ottawa
john in Ottawa
1 review Ottawa, ON
10/10

Pool Opening 2020

Great job as always, friendly staff .
staff communication was prompt and information was of very informative and relevant.
Staff arrived on time and service provided was done in a timely manner.

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Thank you John! Hope you enjoyed the feedback video.

Martin in Cumberland
Martin in Cumberland
1 review Ottawa, ON
10/10

2020 Pool Opening

Very satisfied with the pool opening. Will use the pool closing service at the end of the season. Had requested some minor repairs, such as lights and tubing. Done without problems.

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thank you Martin! We truly appreciate your feedback.

A & A in Ottawa
A & A in Ottawa
2 reviews Plantagenet, ON
3/10

Inground pool closing (annual)

As in the past four years, I called HB to close my pool. The cost is $272 if the water is lowered otherwise, add another 70 (or so). Two guys come and it takes less than 30 min to complete. I would call to make the appt; dispatch would schedule it and confirm date/time; and would confirm other details. The other details in my case has always been the same: the vinyl lets go in two places (just slightly out of the track and about 4" in total width). In the past Dispatch confirms that while I am paying for an hour service the guys have lots of time to do this. Not so this year. One guy comes by, one full week earlier than booked, and informs me that the very small vinyl "repair" is an additional cost. The owners father informed me that it is an add'l $169 however, given my story of the past, he offered to lower it by $50. I cannot comment on the quality of their work but I can comment on customer service. While we can agree that service costs are real, their is a level of judgement and discretion that could have been exercised. I am very disappointed.
A C

Approximate cost of services:
$272.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We're sorry we disappointed you. We understand that having to pay for two services rather than one can be frustrating. However, it's important to note that When planning service routes, we factor time allocations, and charge based on the service requests. If the liner or lights or stairs needs repairs, regardless of travel and date of service, a minimum service charge applies for that repair (regardless of the day of completion) and we offer a 50$ rebate for the second service. You may not see it from our perspective but by offering this rebate, we still cover our costs for sending technicians onsite to tackle the liner re-hook. We wish you the best and hopefully you were able to find a great service team to continue servicing your pool.

Tim M in Ottawa
Tim M in Ottawa
3 reviews Plantagenet, ON
10/10

Re-sizing in-ground pool

HB Pool reduced the pool size to something more manageable (less heating and maintenance) and installed a new liner, in-ground stairs and over 240 square feet of reinforced concrete decking, after removing 500 square feet of old cement decking. The crew was very friendly and put down about 100' of plywood on the lawn so that the Bobcat would not damage our grass or garden. The guys were very professional and always showed up when they said they would and left the job-site clean and safe every night. The site needed about 8 loads of dirt to back-fill the old hole and to level everything out and now looks great. (see photos of first and last day of work) We are very pleased and will likely use HB from now on when closing up for the winter.

Approximate cost of services:
$38,000.00
Was this review helpful?
Company Response

Thank you so much for the review ! Fred was happy to show his team your feedback !

Rui Pires from Ottawa
Rui Pires from Ottawa
2 reviews Ottawa, ON
10/10

unground pool opening

Always a good job, both closing and opening, and very friendly and knowledgeable staff. Booking always when we needed the opening and closing, and prices have always (so far...) very reasonable.

Approximate cost of services:
$230.00
Was this review helpful?
Company Response

Thank you for the kind review !

David in Belleville
David in Belleville
1 review Belleville, ON
10/10

Pool opening, closing and weekly maintenance

I would like to send a note regarding your service technician Amy. I found her to be a very knowledgeable and professional worker. She went about her tasks in a very efficient and thorough manner. If an issue arose, which it did with the pump, she left no stone unturned until it was obvious that a new pump would have to be installed. Amy demonstrated a sound work ethic and a well founded understanding of pool systems. I look forward to the next appointment.
With kindest regards,
David Healey.

Approximate cost of services:
$3,448.76
Was this review helpful?
Company Response

Amy was so happy to see this at our last team meeting! Thank you David

Mahiikan in Cumberland
Mahiikan in Cumberland
1 review Ottawa, ON
10/10

Pool Opening

First time using HB Pools for our pool opening. They arrived on-time and were very professional. Ensured pool was operating correctly. Very satisfied with service. We would recommend HB pools.

Approximate cost of services:
$270.00
Was this review helpful?
Company Response

Thank you so much for the kind review!

Mike & Wendy in Ottawa
Mike & Wendy in Ottawa
4 reviews Plantagenet, ON
10/10

Outstanding, friendly service!

Outstanding , friendly service! Very responsive and helpful when you have any questions. Benoit, Denis, and team are the best! My 92-year-old mother absolutely loves these guys. Imagine living in your own home with a pool at 92!

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you Mike & Wendy ! We truly appreciate your business

D. McGill in Cornwall
D. McGill in Cornwall
1 review Cornwall, ON
10/10

Excellent Service

Customer service at it's best! We were very impressed with the courtesy and efficiency of the team. From our initial phone call, to the Techs , to the follow up, everyone in this company has been a pleasure to deal with. We initially contacted them for patching repair and are now booked for a new liner.They will now be our "go to" for pool issues. Well done!!

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

We try really try to do our best :) Glad you enjoyed the service !

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hb Pools

HB Pools has been working hard to build a positive reputation amongst our clients. Although we work primarily with the installation, opening, closing and maintenance of residential pools, we do provide services, such as pool openings and pool closings for corporate pools. We take a lot of pride in doing quality work, and our past customers are our best references–their referrals keep us busy all season long.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Pool Pumps, Heaters, Filters, Automation systems, Safety covers, accessories, chemicals, pool safety covers,
SPECIALITIES
Liner replacement, Leak detection, Pool Restorations, Pool Installations
WEBSITE
https://www.hbpools.com/
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
40
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.