Pacesetter Homes

We are Very happy with our experience building with Pacesetter so far. The home is on schedule for the possession date discussed and the walkthrough we've had was very informative. All the staff that we have dealt with have been helpful and knowledgeable.

From the moment we walked into the showhome sales office until the day we took possession Pacesetter took great care of us! David and his sales team were so helpful, the design centre staff were eager to helpa and very knowledgeable and our walkthroughs were thorough and informative. So happy we chose to build with Pacesetter and we are very pleased with the finished product. A beautiful home for our family.

I purchased this house (job #11048) from Pacesetter. The builder and I signed both the purchase agreement and addendum #1. This addendum #1 shows the details of the options and upgrades of this house. It includes an allowance towards the rear treatment which amount is $5000. The reason to have this allowance was the builder didn't know how much it would really cost for the rear treatment so they made a best estimation of $5000. So this allowance is an estimate amount but I had to pay in front towards the work to the rear treatment. The unused portion should be credited back to me when the builder have the real amount of the cost. Since my procession date is approaching, the builder was sending me the final statement of adjustment in which it includes no adjustment to this allowance. So I contacted the builder to see what is the real cost to the rear treatment. The builder sent me an addendum #2 in which it says there is a credit amount of $3733.8. However, the builder told me that the amount won't be credited unfortunately. Their explanation is "Addendum 1 shows the original allowance for the rear treatment, addendum 2 shows the subsequent credit for the rear treatment. This credit has been built into the price of the home I negotiated". This is so not true because when I initially signed the contract there wasn't this addendum #2, and no one from Pacesetter mentioned or showed this addendum #2 to me at that time, and no one ever mentioned there won't be a credit either. The most important, there is no where on my contract indicating that their won't be a credit. Thus, Pacesetter just should credit the $3733.8 back to me.

The sales manager I dealt with seemed very unreasonable. He admitted Pacesetter made a mistake but he wanted me to give up the credit by signing the addendum #2. Also he said if I don't sign, there won't be a credit either as the credit has been built into the contract price. When I asked him If addendum #2 was signed at the beginning, there won't be a credit to me. Is that correct? He answered YES, IT IS. Then I asked him if the addendum #2 was NOT signed, should there be a credit to me? He answered YES, but in my case NO the bottom line was there won't be a credit forthcoming as that was built into the contract price.

If the builder insisted on that credit has been built into my contract price, can you please show me the signed document that proves it. Otherwise, why can't you just do things right and credit me back the unused allowance.

The sales manager tried to show me the credit has been built into the contract price when they planned the house on their computer. I don't want to judge if the info on their computer can be trusted or not, but even if it is true, the only thing it tells is that the sales manager proved Pacesetter made a mistake when the contract was signed. But do Pacesetter's customers have obligation to bare a loss for Pacesetter's mistake?

They kept promised me that the driveway will be done but never did after a month even though the weather is good enough to do the work.
they really don't care and there is no way you can complain about that!!!

It's so inconvenient and they seem preferred to finish other of their houses because they are currently on sale. So be careful guys!!!!!

When I took possession of the house, there was over 40 deficiencies. It should be noted that I expressed concerns at the time of possession that with so many deficiencies at possession, our concerns and issues would not be addressed and that we would be ignored because Pacesetter got their money and has little incentive to fix things. Unfortunately, this concern is a reality now as I was told that the non-seasonal deficiencies would be cleared up within a month and there are still items remaining and no confirmation or information on when or if things will be fixed (almost three years later). When I discovered that the wrong basement windows were installed (double pane windows instead of triple pane windows), I was told that Pacesetter's estimating did not include these in the addendum (change to the contract) even though the line item said "Upgrade entire home to triple pane windows".

From a moral, ethical and legal standpoint I don't understand how a company can go against what is written in the contract (and the contract was made by Pacesetter).

Please think about using a different homebuilder, I have so many complaints about the way I have been treated since starting to build a home with them and know so many other people that have complaints.

We were a first time home buyer. And stumbled apon this house. Jessica was our rep and she was very helpful the whole experience. Answered all my questions very quickly and even after hours. We had multiple walk throughs. Would recommend this company

Basically, My husband and I have been trying to build with Pacesetter for the past 9 months. Our lot still has a for sale sign on it and to date, it still shows the lot is available on the community map. Best of all, we have already put down our deposit 3 months ago to get started. We have been told our house would be ready by August. Then September/October. Now, they are telling us March 2019. When it comes to communication, the area manager does not respond to us, the Supervisors do not answer our calls or respond to texts or VMs and we have called Head Office to talk to someone in charge and they tell us they will ensure the supervisor calls us because they don’t know the story and make you feel like your time and money is not valuable. During these 9 months we have repetitively asked "what are the next steps to building this house?" well no direction was given and lots of miscommunication between the area manager and supervisor. We asked how long after our deposit is given to them will they start building or even digging a hole in the ground? We were told it would take 3 months to get permits to start digging! 3 months later nothing is happening. Next, we were told we need to go into Design Centre to finalize our blue prints or else they cannot start building. Well, we were not told to go to the Design Center or that the Design Centre affects our blue prints, after our deposit was given. The kicker? Once we DID go to Design Centre we were told we owe an additional 20K on top of the house price. Everything we chose at the Design Centre was discussed 9 months ago and we were given an allowance. We tried to go over the paperwork with the supervisor and it was not organized one bit. I even asked, “Has anyone reviewed this prior to us looking at this?”……. And now, we are sitting at almost 3 weeks not being able to communicate with ANYONE from pacesetter. It’s very frustrating when you give someone A LOT of money, and they are supposed to work for YOU, yet you feel you’re working for THEM. Another kicker? You are constantly told you are “High Priority” and that they “understand your frustration.” Do they really though? At this point I feel the media would love our story to share with the public. In our case, we have no choice but to get a lawyer, because what else are you supposed to do when you cant get a hold of anyone to help you? I do NOT recommend this home company. It seems they like the game Hide and Seek......and trust me, your the one seeking.

Amazing Job Pacesetter, especially Sunny Kang, they gave us great updates on the houses progression, also Bill the foreman was a huge help and took alot of time to show us the house.

Justin Batiuk was absolutely amazing to deal with. He was very down to earth and easy going. We never felt pressured and he always went above and beyond our expectations. Justin was very transparent- we never felt there was an alterior motive. He was very knowledgeable and when there was something he did not know he always got back to us with the information we needed right away. He was also super accommodating - he did what he could to work around our schedule. Would highly recommend Justin with pacesetters!!!

Very happy with my experience building with Pacesetter so far. The home is on schedule for the possession date discussed and the two walkthroughs with the site superintendent have been informative. The sales staff has been great to us as well.