Pacesetter Homes

We built our dream home with Pacesetter during the pandemic. We were understanding that it took ~18 months for the buiid. The disappointing thing is they rushed us into the home in December 2022. Over the next 3-4 months, we had close to 40 different trades appointements to complete some major and minor fixes/build items. Its now October 2024 and we are completing the final item..... parging. Something they missed during the build. I'm not a builder but I'm pretty sure it should have been completed a LOT earlier. The only thing that has saved my sanity has been ServiceQ who are probably more co-builders than anything.

I can't even say the buying and designing process was particularly great. The initial sale was really good but just deteriorted after that. We had a number of issues during the confirmation of the design and even though there were mistakes made on their side, there was no real desire to acknoledge or rectify. I shared the feedback in their survey and no one from Pacesetter has reached out. So the only conclusion that I can come to is that after your have signed your contract...... they don't really care.

I love the house and the design, however, its taken FAR too much of my time and energy to chase, project manage etc to get the bare minimum. What should have been an amazing experience to build my family's dream home, ended up being a nightmare that I wouldn't recommend to anyone.

DO NOT BUY HOUSE FROM PACESETTER BUILDER! We bought a brand new house attached garage from them and we regret it so much! Our house is only 5 years old older and right now driveway settled for more than 5 inches. Most of houses in our street their driveway also sinking and all those houses are built from PACESETTER! So it really obvious that they cheap out the materials or they really had a very poor workmanship in that driveway. Even our sidewalk, we can see that there is a void under and starting to sink also. We bought a brand new house thinking were not gonna have these kind of problem in our house for years or so. There is also other house in our neighbourhood which is much older from our house but they driveway is still looks new and no sinking, But because their
builder is NOT PACESETTER! SO DONT BUY HOUSES FROM PACESETTER! Not worth the money for expensive house!

Starting with Howie, the team helped to make the purchase and transition as smooth as possible.

As soon as I walked in, I could see the style and design suited me. The purchase was efficient, and occupancy was as planned. Pacesetter helped me to gain a few days, which I greatly appreciated.

Im happy with the small touches in the design, even though there is still work to do. I believe the company will see it through to my full satisfaction.

Both the house and the transition into it get high marks from me.

We dealt with Sandra at Pacesetter Homes, our experience was exceptional. Sandra was consistently responsive, returning our calls promptly and was always on hand to address our queries. She made the whole process incredibly smooth. It is an investment property we bought fro
Pacesetter, and it got rented out right away.

Thanks to Sandra, her deep knowledge and practical suggestions were particularly invaluable giving us a sense of confidence and clarity throughout the entire process.

Bought home in 2021, after the sales manager got the cheque and signe the agreement, he was never available for listening. The worst material used for plumbing and faucetts. Booked multiple appointments with ServiceQ and still many items pending to get repaiered and now they are asking warranty period is over. I have to replace toilet fill valves after year and half, faucett water flow in sinks and kitchen is too slow, garagae and drive way reapirs pending and no response from ServiceQ.
Pacestters builder will find the cheapest possible material from the market that could hardly last for a year to cover their one year warranty. Overall the worst experience.

Do Not Build with Pacesetter!!!! Its a nightmare ! We got a possession of our Dream Home in December 2021.. However, we are still doing Renos in our Dream Home!

I have observed this leaking issue on my porch(front door) since last winter. Basically whenever the temperature goes above 0, snow melt and I observed the leaking from the roof of Veranda at the front door. I bought this house new in 2015, only 7 years it starts leaking. I have discussed with the Service Administrator, they said it's not covered after 5 years. Be careful if you buy house from Pacesetter.

I wish I had never signed on for purchasing a house with Pacesetter. They are selfish people who are experts at giving empty promises. I agreed to a contract with them to build a new house, and I was told before signing a contract that I would have an option to select design and furnishings of house and all included in price of house. They stopped to communicate with us after we signed a contract with them. When we went to select our home décor options, they charged us a lot more than the market price and raised the price of our house by 30K over what it was originally supposed to be. They claimed that our choices were part of a premium option, even though they were very standard. They treated us rudely when we requested that our contract be terminated, and refused to give us any refund back and gave us only option to go with their below standard decor options.

Never have a business with them. Very dishonest and selfish company. As soon as you sign a contract a nightmare comes.

We have been waiting 13 months and were told it wont be ready for maybe another 4. Every time we try to speak with someone they continue to tell us they are short staff. Weve gone by the house many times and there is several weeks where they dont have anyone working, and when they finally do its often one person. Also, for some reason they like to complete the driveway last. They are telling us the house will be ready for move in during winter without the driveway complete. Not exactly convenient and it makes no sense. They had all summer they could have completed the driveway. Ive seen houses in the area with different builders go up in half the time. Im not sure what is happening with this builder, friends we know in the past never had issues, but anyone I know recently who have chosen them have had nothing but issues, and long wait times.