Biscaya Home

They did the best possible work possible. THe house is not only renovated but looks brand new. They did not only become a service provider but true friends!

Bernardo and Brenda were quick to discover our wishes and truly grasp how we wanted our kitchen, the functionality and looks. Their quoted price was more than fair and most importantly they kept to the budgeted without hurdles.
They set our expectations and described multiple options of pricing and for all our kitchen elements.
We also replaced our carpeted stairs with hardwood and the staining and their job was extremely detailed (corners, etc) and the staining perfect.
I would recommend them 100%

Review for Biscaya Home Renovations

Biscaya Home Renovations worked on our kitchen this past summer. We are sure that Bernardo and Brenda will agree that the process was rocky at best. As the project unfolded, we discovered that close attention to detail was sorely lacking (asymmetrical walls, uneven paint job, etc.). Also, often times when a concern was brought to Bernardo and Brenda’s attention, it was met with impatience- we felt that our concerns were treated as an inconvenience. Our worst fears were realized only two hours after the project was completed when our brand new kitchen flooded. The hose connecting the tap to the water dispenser in the fridge was not fitted properly. Luckily, we caught it almost right away, but had we not been at home, the water damage in the entire house could have been extensive. We must admit that Bernardo and Brenda sent their crew right away and saw to the problem. Nevertheless, the experience confirmed our initial concerns about the lack of attention to detail. Now, every time we look at our beautiful kitchen small niggling doubts arise: “Was the gas line hooked up correctly? Was the dishwasher installed properly?” Despite Bernardo and Brenda’s assurances that the work is “A grade,” the unsettling feeling lingers.

**********Response to Bernardo's message below:

I'm sorry that our review caused you such surprise. Did you already forget what transpired? Was the process really "only rocky at the start"?
I realize that you must protect your future income at all costs. But is your attempt to discredit my review the smartest way of doing so? You would not find yourself in this position had you prioritized building relations, strong transparent communications, and excellent service. A good start might be not to discount and minimize a customer's experience (as evident in your response to my review). Even if you think that "flood" was a poor word choice, *inattention to detail on your employee's part * was the root cause of a "water spillage" that confirmed our worse fears. I hope that my choice of words is more acceptable now.

In closing, I want to make it clear that I'm not trying to hurt your business. I just believe that customers have the right to voice their concerns even if they don't appeal to the contractor. Readers of this site will notice that I have tried to be respectful in my critique (even though it is sometimes harsh). Please realize that discrediting my experience and casting aspersions at my character do not make good business sense in the long run.

I wish you luck in your future endeavors!

Bernardo and Brenda were great. The quality of the work they and their team did was great. Additionally, they and the rest of their team always arrived on time and were respectful of our family time and space. They were honest and transparent when adjustments needed to be made to the planned projects, and always willing to accommodate new requests from us without complaint. I would not hesitate to recommend them.

Bernardo and his team were professional, punctual and efficient. He kept us informed at every step of the renovation process and made quality recommendations to keep us on budget. This is the second major project with have done with Biscaya Home and my husband and I are consistently impressed with the quality of work and the integrity of the Biscaya team. I would recommend Biscaya Home to anyone in need of a quality contractor.

We needed to renovate our bathroom and Bernardo & Brenda were fantastic; this was our first home renovation project, and they were there every step of the way to guide us and helping us to find ways to maximize our budget and the available space.

The bathroom looks great, is much more functional than it was originally.

The workmanship is beyond reproach and we couldn't be happier with the renovation and the service provided.

I wanted to renovate my fireplace and Bernardo gave me several good ideas. They did the work professionally and on time. They are definitely a good team for any renovation in the house

I had an extremely pleasant experience working with the team at Biscaya Home Renovations. They lead the design and oversaw the renovation of the exterior of my home. They were honest, extremely hard working, completed the project on time and on budget and most importantly it looks fantastic. I would work with them again and recommend them highly

Bernardo, Brenda and their team are consummate professionals. Having had trouble with a pocket door, I was thrilled to find a company who not only were able to provide a repair but recommended an alternative that has greatly enhanced the look. This project led to two additional home projects which were executed with attention to detail and wonderful results. During all the projects, communication was extremely easy, with updates provided. There is genuine care taken to ensure satisfaction. I have no hesitation in recommending this company and will be using their services for other home projects in the near future.

Bernardo is an outstanding professional, he knows his job and executes it accurately and flawlessly. I was pleasantly surprised at how fast a detailed inspection report was delivered, also giving appropriate suggestions to ensure that you get the most out of your property investment.
He and his wife Brenda complement a very professional team with extensive experience in renovations, decoration and customer service.
I highly recommend them. You won't regret it.