Hi Joel
I am very surprised about this comment........I agree, your project was Rocky at the begining, however it was not because of our lack of attention or workmanship. There were several issues related to previous electrical work, HVAC ducting, plumbing, insulation, etc. Which, you mentioned had been done by the previous home owner. We were always there to resolve any challenges on time and in budget.
When you mentioned asymmetrical walls.....it is important to understand, that when you hire someone to paint a wall.....the painter will not make the walls symmetrical, painters repair wall imperfections, such as nail holes, scratches, etc. Same applies to drywalling on existing framing, which you decided to keep, in order to save cost.
About the impatience Joel.....again very surprised, since the only time, I felt you were stressed out.....we spoke about it, and you apologized to me and Brenda.
About all the work we did.....the electrical was inspected by the city and you are well aware of it. The gas line was connected and certified and you kept the paperwork.
About the flood you mentioned.......it was not a flood.....just a fridge water line that leaked shortly, due to mechanical damage, perhaps you or Karen stocking the cabinet under the sink .... Unfortunately a rug got wet, but there was no damage to the flooring, kitchen cabinets, basement.... anything.......I even payed a bill for 300.00 for a rug dry cleaning, and as per your request sent your kitchen cabinetry builder to inspect the kitchen, which he said was perfectly fine... I honestly believe all these considerations are more than anyone could have done for you.
I remember you speaking badly about your kitchen cabinetry builders, previous contractor doing your bathrooms and other projects, but never crossed my mind you would be unsatisfied with our work. Since, based on your poor previous experiences, we went above and beyond to make this a great experience for you and Karen.
I am very sorry you are not fully satisfied, please let me know if there is anything we can do to make your experience better and give you peace of mind.
Bernardo