Eco Energy Home Services Inc.

I was having a lot of trouble with the advisor for almost a year. I finally phoned the corporate office to complain about the advisor. Ed Casteels, the founder and owner of the company, returned my call within an hour and straightened out the problem. He was wonderful. My advice is to contact the Corporate Office and speak to Ed. Your problems will be solved.

This company is terrible .Purchased furnace air conditioner and tankless hot water system. Had member form eco advantage come to my home and do an energy assessment in March 2022 so far there has been no paper work submitted for my rebate after numerous calls and promises which never happened i am still waiting.Very frustrated as I am not getting the rebate as promised thanks to them.company is Eco Advantage not Eco Energy

From Oct. 24, 2015, my terrible life began. Ricky, a salesman of Alberta Group Energy(AEG), portended as a Alberta environment protection surveyor, come to my home, said that my old furnace is polluting the air, and my home is qualified to change the furnace in Alberta environment protection program. Therefore, I signed rental agreement. After the new furnace is installed, the furnace noisy drove me going mad, so second day of installation, I called AEG to cancel their new furnace, they didn't allow me to cancel, and promise me to fix noisy. The technician came to my home, reduce the noisy, the noisy didn't drive me going mad, but the noisy is still disturbing my sleep. At the 11th day of agreement, I called AEG to cancel new furnace. AEG said the agreement have passed 10 days, can't be canceled, and then I paid attention the agreement and saw that I can cancel new furnace within 10 days of agreement without any reason. I realized I was tricked to pass the 10 days. They refuse to fix noisy problem. I complained to BBB and Consumer Investigation Unit, then AEG technician came to home to try to fix the noisy, however, AEG did not fix the noisy, and then said that noisy is produce by my house air duct, and refuse to solve the noisy problem. I can't understand how air duct produce noise if no air is drove through it by new furnace. In this case, the Eco Energy Home Service is involved.

I try to use court to solve the noisy problem. However, the lawyer of Eco Energy Home Service and court only stand by the company side to try to prove the product damaging consumer's health and killing consumer is legal under the rental agreement. Court said my trying to cancel new furnace is try to against anybody, only I accept the noisy to damage my health can make everyone happy. The lawyer of AEG also said that the residential noisy control Act is made for noise control outside of house, not for noise inside of house. I am single father, a cleaner in Calgary Board of Education; I don't have money to have a lawyer to help me. Therefore, I feel I do not have any surviving way to save my health and life. I went to hospital two times for emergency on November, 2016.I have getting old 6 years within one year under the noisy furnace, have found lots of health problem. I don't have licence as a scientist or a specialist, and do not have money to hire a scientist or specialist to prove that my health is damaged by the new furnace. I am not confident that I will have metal problem and being become a murder under the stress of noisy furnace and unfair court. I really need your help to save my health and my life, and my family. In 2017, I email to EDT Minister Office, then CIU (Consumer Investigations Unit) accepted my case, they said they can solve this problem if i have written cancellation document. I think the CIU have solve the problem .However, in 2019, when I wanted to transfer house mortagage to another bank, I found I have furnace lien of Eco energy home service Inc. in my house.

Basically we signed at 10 year contract for a water filter with no way of getting out of it. Within a month of realizing it they did not let us cancel the contract. We were first time home owners and were sold that once we install it they will prove to us how we are saving money and will come back in 3 months showing it through our other bills. We did not know any better. It has been 4 years now. No one returns my calls. I have never had anyone come for any filer change. I really dont know what to do at this point. We have been completely robbed and its somehow legal.

I have 10 year warranty leaking water in my house no one is taking care of this matter but they will bug you I'd your 2 days lat for payment crapy company

bought and installed new furnace in 2014 with this company, spent extra $400 dollars for a 10-year warranty for labor as well as manufacturer.
the furnace stopped working yesterday, called their customer service and was told this was not their responsibility, I have to fix it by myself. their warranty is like a useless paper. plus, the furnace was bad quality, this is the third time I have to fix it.

Sold me attic insulation that was eligible for Green fund rebate but failed to tell me contract was signed to late to be eligible so won't get a rebate. Terrible customer service. Dishonest company.

This company has sales person who trick you through the teeth. He came to my house & he completely tricked to me. I asked if I could pay off for the AC which he replaced, I had one which was working but old. He said absolutely, but did not tell me it would cost $10,000.00. Also he sold me an tankless water heater,
Which is costing me almost triple the money I paid, on my old one. If he comes to your door do not let him in, or you will be sorry

They used misleading information and kept saying everything is free. They made me feel they are government operators replacing old and not environmental friendly appliance. They misguided and pressured me signing three 10 year contracts with them and they recorded all my responses for future references. But all my responses were actually pressured and misguided by them, and those conducts were not recorded. They even uninstalled my old air conditioner, furnace etc. They also tried to pretend they are EcoHome Inc. ,which was a legitimate and huge corporation in Canada. In one of their letters, they disguised them as EcoHome, but the address listed in the letter does not match EcoHome's address.

i am upset about this company. A worker said that he represent enmbrige and i qualified for the gorvernment rebate. They said this is gorvernment's benefit. i dont need to pay anything. i asked if i need pay later on? He said no-Now billing is 239/month. i will sue them