High Level Movers

Moving & Storage
North York ON M3J 2M2
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HomeStars
Moving & Storage
High Level Movers
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74%

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Reviews by rating (past 12 months)

Reviews for High Level Movers

Average customer rating:
7.9 10 (88 reviews)

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Margarita
Margarita
1 review Toronto, ON
10/10

Move & Storage

David and Luk were very quick, professional and friendly. I was extremely impressed with their work and how fast they moved out all of my things. Would recommend them 100%!!

Approximate cost of services:
$700.00
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Company Response

Thank you for the feedback. We strive to achieve customer satisfaction with every move!

grahammeindok
grahammeindok
1 review Toronto, ON
10/10

Moving

Ted and Mir did a great professional job moving for me today. They were coutious and respectful and would definitely use them again. Great job.

Approximate cost of services:
$315.00
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Company Response

Thank you for the feedback and we look forward to working with you again in the future!

tony.gaudio
tony.gaudio
1 review Vaughan, ON
10/10

Moving

I would would recommend these guys to anyone. They are fantastic turley and honesty. No lies here. You will be amazed at their service. I know I am. And I've used them three times

Approximate cost of services:
$400.00
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Company Response

Thank you Tony for your feedback. Client feedback is helping us improve, and your satisfaction is our success.

Kala C. in Toronto
Kala C. in Toronto
2 reviews Toronto, ON
0/10

TERRIBLE! AVOID AT ALL COSTS

The movers were unprofessional, late, and rushed. They didn't arrive with necessary materials such as mattress and furniture plastic wrap to protect my belongings during transport. Because they were late there was no time to return to get more and they convinced me everything would be fine with the blankets and little supplies they DID have. They spoke in a foreign language the whole time which added some alienation to the mix. All of my stuff is destroyed or damaged and the many calls and texts I have placed have gone ignored. AVOID AT ALL COSTS. USE ANY OTHER COMPANY. THEY HAVE FALSELY HIGH REVIEWS BECAUSE THEIR MOVERS PRESSURE YOU TO RATE THEM BEFORE THEY LEAVE THE SITE AFTER THE JOB IS DONE. They are very pushy about it and it makes for an extremely uncomfortable exchange.
If you have any issues with their service - don't expect them to care WHATSOEVER! Their customer service wobbles between non-existent and downright rude.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hello Kala,

We apologize for your disappointment. We would like to start off by saying that High Level Movers takes each and every client concern seriously. We are committed to customer satisfaction and are prepared to take full responsibility for any damages or fault of our company.

There are specified procedures in place for all customers to file a complaint or make a claim. Unfortunately your complaint was made 4 months after your move and this goes beyond the allocated time period to file a claim.

Furthermore, your move was done in a very timely pace. Within two hours the movers packed, loaded, drive, and unloaded into your storage locker. This in itself is reflective of the dedication our movers have to completing your move as quickly as possible, and not pushing your time. Your time is money.

Also, as professionals we always suggest to our customers to protect your belongings with special moving blankets, because this is the best step to protect your items against scratches and damages. Shrink wrap appears protective, but it really only protects your items from dirt and dust. In fact, because we didn't have shrink wrap, we used our blankets and we left them for you at no cost. That was our loss in cost.

As part of our commitment to customer satisfaction and high quality services, our movers receive a money bonus with every positive review the customer posts. This is an incentive and a tool to motivate our movers and improve the employee moral within our company. It is not meant to pressure clients into anything, but simply to ensure you receive the best service we can offer.

Thank you for voicing your concern, we hope to have answered some of your questions and provided appropriate feedback to your experience.

Best Regards,

The High Level Movers Team

Cindy @ Niagara Falls
C. .
1 review Toronto, ON
10/10

Excellent service

Excellent service Jay and Kevin were wonderful. Very timely, professional, and pleasant. Highly recommend them and this company. Thank you Jay and Kevin for all your help! Highly recommend high level!

Approximate cost of services:
$450.00
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Company Response

Thank you Cindy P for taking the time to submit the review. We hope all is well.

Kayla in Brampton
Kayla in Brampton
1 review Brampton, ON
10/10

Moving services

Michael and Kevin were so quick and careful. Moved a 3 bed condo into our new home in an hour. They provided updates on their ETA. So easy to work with. Great guys. Great service. Would highly recommend them to anyone.

Approximate cost of services:
$500.00
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Company Response

Hope you're enjoying your new home!

Adrien Robinson in Woodbridge
Adrien Robinson in Woodbridge
1 review Vaughan, ON
10/10

POSITIVE EXPERIENCE

I had such a very positive experience with Perfect Moving company that I recently used. The best thing of their service was the care with which movers handled all my furniture. The way they packed and wrapped every single piece of my furniture exceeded all my expectations! Also my furniture was took apart - put together and placed where I wanted it. The whole move went smooth and easy. I am very pleased with company and it's representatives. Also, the person I talked to over the phone from the office was really nice and professional. I love this company and definitely recommend them to anyone.

Approximate cost of services:
$720.00
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Company Response

Thank you Adrien for your detailed review. We're happy to help!

Bill Wolch in
Bill Wolch in
1 review Toronto, ON
10/10

High Level Movers

I was moving into a coop apartment with another moving company and could not fit my couch into the unit so it had to be left in the hallway until I found an option as to where to put the couch. My son wanted the couch and I called High Level Movers to pick up the couch the next morning at 9am. David and Vasillii the moving team were there exactly on time and asked if I wanted them to try and move the couch into my apartment, I said no but appreciated that they would try. Getting the couch into my son's place was difficult but David and Vasilii found a solution and the couch was delivered without any damage whatsoever to the couch or the house. Very much appreciated as I was in a very difficult position.

Approximate cost of services:
$288.00
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Company Response

Thank you Bill for the very nice review. We hope you're son is still enjoying the couch.

Private User
Private User
Private User reviews Toronto, ON
0/10

These people will extort you

Drivers showed up hours late, pressured us to sign promising that they were going to load quickly (we were concerned about the time of arrival at the destination because there was a cut-off time for elevators), took forever to load so that we arrived after the cut-off time, and then stated that they couldn't hold the items in the truck overnight for delivery the following day (when the elevators would be free again), nor would they be able to deliver the next day because they were booked. They then proceeded to state that the full bill for the move had to be paid before they would deliver the items that were in storage, and that if the bill was not paid in full prior to picking up, they would deliver the items to the junk yard. I asked how they can charge for a move that is based on time that has not yet been completed and they stated that this is their company policy. Really? So, extortion is your company policy? I asked that they email the signed contract that states this to my email address. I'm still waiting for that contract.

These guys are literal criminals.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Andrew  in Toronto
Andrew in Toronto
2 reviews Toronto, ON
10/10

Moving

Artem and Jackie, what a great experience! Fast and efficient movers. They moved my 3 bedroom house with a speed of light and had all my valuable belongings delivered safely. I will definitely use this company again.

Approximate cost of services:
$700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Andrew for the review. We pride ourselves in delivering all items with care.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about High Level Movers

High Level Movers Toronto is a team providing its valued customers specially designed moving services that best suit the customers’ problems for more than 10 years. *** Our services are fast and reliable. Our different offices provide convenience to the customers. Our Toronto office, Calgary Office and now Vancouver Office ...
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