High Level Movers

Moving & Storage
North York ON M3J 2M2
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HomeStars
Moving & Storage
High Level Movers
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74%

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Reviews by rating (past 12 months)

Reviews for High Level Movers

Average customer rating:
7.9 10 (88 reviews)

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Deepa in Orangeville
Deepa in Orangeville
1 review Brampton, ON
0/10

Horrible

Not high level at all! The movers are slow, they ruined our furniture and our house. They took extra time to get to the new house and some of my items are missing (you put two and two together). They didn’t ask and opened our windows breaking our expensive blinds that we now have to fix. One guy didn’t even know how to put his shoes on and took him at least 5 minutes. This time we were paying them to work. My husband and I had to help do half the moving and I mean HAD to because they were taking so long. Then we brought the issue up to the owner before paying and he was belligerent and very unprofessional! And beware that they put in Fine Print a clause that if any items go missing they’re not liable. And they sneak this in on the back of the page when you’re making your payment after the move is almost over and you’re tired! After I sent them a complaint as they suggested they offered me an unfair amount of compensation to remove any negative reviews I had posted. I refused as I don’t want others to deal with what we had to.

Approximate cost of services:
$1,000.00
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Company Response

Hello Deepa Mistry,

First off, we take every complaint seriously, and conduct a full investigation. We are sorry to hear about your negative experience with our company.

Where a complaint is supported by evidence we offer:
a) compensation equivalent to the damages supported by evidence
b) repairs to the damages
c) a discount on your move if you were unfairly charged

The compensation we offered you was based on the complaint you filed with our company, and the photos that you provided as evidence. Following our investigation fairly offered you compensation to cover your damages supported by your photos. We were ready to compensate you for where your claim was deemed just, and supported by evidence. You demanded that we refund you the amount you deemed correct, based on the fact that your husband helped the movers, and told us that if we do not pay you the amount you requested, that you would proceed with posting negative reviews and slandering our company publicly in other outlets.

Unfortunately, the amount you want, and the amount we deemed fair were not equivalent.

We cannot compensate you for the fact that your husband helped the movers, because this is a common practice by many of our clients. We allow clients to help the movers so that the total time of their move is lower. This is a way they can save money. Without that help your bill would have reflected a greater total time.

Furthermore, all of our movers undergo a strict criminal reference check each year. We do not employ criminals. As well, we do not see motive for the movers to commit such a crime in stealing your used underwear and clothing items. If you suspect theft then it is your legal responsibility to report that to authorities. You cannot ask for compensation based on suspected theft as a police investigation must take place first and prove your allegations true.

Falsely accusing someone of theft (or having committed any crime) is considered defamatory. Without having had fair trial, you are in no position to publicly accuse movers of theft. If you are so sure they committed such a crime than why did you not file a police report and take appropriate legal action. You are insinuating something about our company without just confidence.

More so, if the movers would have forgotten your items in the truck, we do inspections that are catalogued after each move to ensure trucks are emptied before the next customer. Any left over items would be sent to our Lost & Found, and you would have been notified immediately.
*We have evidence to support this.

As well, our movers did not disappear, and we have evidence of that. All of our trucks are monitored by a GPS tracking system that allows us to see when the truck was turned on/off, where the truck travelled and at what times. Essentially we can see everything. As a result we did see that the truck had stopped at the gas station for 10 minutes to refuel. There was also bad driving conditions this day, and it is difficult to drive with an oversized truck.
*We have evidence to support this

With regards to your conversation with the owner. He was not being rude or belligerent, he was correctly instructing you with the necessary procedure to file your claim so that you can be compensated accordingly.

Finally, insulting the mover that he was too incompetent to put on his shoe is just rude.

Thank you for your feedback, as your opinion is important to us in improving the level of services we provide. We are committed to costumer satisfaction, and providing exceptional moving services to the people of Ontario.

Sincerely,

The High Level Movers Team

pkingston
pkingston
1 review Toronto, ON
10/10

Storage Move

The two gentlemen you sent were lovely, kind, and extremely courteous in their service.
I will definitely be suggesting them to any and all of my friends who have upcoming moves.

Approximate cost of services:
$300.00
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Company Response

Hi Paul,

Thank you for your feedback. It's very important for us. We glad to help you with moving needs at any time.

dearsleykim
dearsleykim
1 review Toronto, ON
10/10

Moving

High level movers from the time of contact to the day of moving, was very seamless. Although it was not great weather wise, Lucas and Lee were professional in every sense of the word. They handled our pieces of furniture as if it were there own. My moving team were professional, knowledgeable and very friendly. Even under a bit of pressure they handled the situation well. If you are moving within the GTA or further I highly recommend High Level Movers. This business is one of the best I’ve used. Ten out of ten.

Approximate cost of services:
$360.00
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Company Response

Hello and thank you for your review. We taking Moving seriously and through continued feedback we aim to become Toronto's best moving company!

David
David
1 review Toronto, ON
10/10

Move large fridge

I used High Level Movers to get a large industrial fridge from the distributor to the basement of the church I belong to. Everyone was on time and in the right place, and the job went pretty smoothly. It was heavy work and there were some tricky spots, but David and his team were able to problem solve and get it done. The business part of the transaction was also smooth.

Approximate cost of services:
$700.00
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Company Response

Hello David

Thank you for your positive feedback. Your satisfaction is important to our moving company.

Best Regards, and thank you for choosing Toronto’s best moving company,

High Level Movers !!!

VJ
VJ
1 review Toronto, ON
7/10

Residential move

Movers were very timely and efficient. Flexible and helpful. They had to be reminded to put runners down prior to starting the move and did not have enough to cover the space needed.

Approximate cost of services:
$700.00
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Company Response

Hello,

Thank you for your feedback as we take every review seriously. In the future we will ensure all trucks are fully equipped with enough floor runners. Also, we will make sure that our movers put floor runners down procedurally (without being reminded). We strive toward offering the best services we can.

Happy holidays from High Level Movers!

Issam
Issam
1 review Toronto, ON
10/10

Studio Apartment

Moved from a studio apartment in Kitchener to Toronto. Great service, quick and easy. Recommended.

Approximate cost of services:
$500.00
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Company Response

Thank you for your feedback. We believe that a great moving company is built on client satisfaction. This is why we are committed to offering fast moving services and the best movers in Ontario.

Tony in Toronto
Tony in Toronto
1 review Toronto, ON
10/10

Moving

Thank you for a great, fast and efficient moving! These guys know what they are doing. They were very polite, fast and extra carefull with my furniture. I will definitely recommend you to all of my friends and family. Thank you guys!!!

Approximate cost of services:
$500.00
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Company Response

Thanks Tony for your feedback. Your opinion very important to us.

sohiba
sohiba
1 review Vaughan, ON
10/10

Moving services

I used High Level Movers for the sixth time. They are the only movers I trust. Each time they deliver on quality, speed, and my satisfaction. They have straight up and reasonable prices, and the guys I get always know what they are doing. They are friendly and easy to communicate with, really care for my items. I recommend them to everyone and will continue to use only them !!!

Approximate cost of services:
$500.00
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Company Response

Thank you Sohiba for your feedback .
We are glad to help you at anytime.

Petitetina
Petitetina
1 review Mississauga, ON
10/10

Long distance move

Move from Mississauga to Montreal. Flat fee. Same day delivery which is great!
Guys were friendly and helpful! I would definitely recommend

Approximate cost of services:
$2,400.00
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Company Response

Thank you for your feedback. Your opinion is very important for us.

alena.savitski
alena.savitski
1 review Vaughan, ON
10/10

moving

Great company!! Very happy with their service! Affordable! Fast proffesional movers! Care about clients! Graciouse!

Approximate cost of services:
$240.00
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Company Response

Hello Alena!

It was a pleasure to work with you, and we look forward to moving you again should you need us in the future.

Best Regards,

High Level Movers

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about High Level Movers

High Level Movers Toronto is a team providing its valued customers specially designed moving services that best suit the customers’ problems for more than 10 years. *** Our services are fast and reliable. Our different offices provide convenience to the customers. Our Toronto office, Calgary Office and now Vancouver Office ...
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