Plumber On Demand

DO NOT USE THIS COMPANY.
The cost for a simple, 30 minute job (reinstall a faucet for the outside using existing supply lines) was outrageous, the attitude of the worker was deplorable, and his workmanship was sloppy. All he had to do was connect to the existing supply line, and didn’t even have to drill a hole to the outside as I had already removed the old faucet. I had agreed to pay $75 for the service call which would be deputed from the cost if I had him do the work so if I didn’t have him do the job, I was out that money. I asked about warranty and he said it was guaranteed for 6 months, but I wouldn’t hold my breath waiting for them to come back. I needed the job done so I paid the ridiculous price but I would never call them again. Beware!!

On Canada Day, our tenant let us know that the water in the sink was not going down. We called Plumber on Demand, knowing we could have to pay some sort of premium given the holiday and emergency service. The plumber told us it would be significant work and gave us an estimate of $700. In a bind, and already knowing we had to pay the fee to get him there, we agreed. 12 minutes later, the job was done. All he did was snake the sink and tub. We paid $780. Completely gauging. We tried to speak with management about it, but they refused. Shows how much they care about their customers.

I called them for service. They called 3 times they are close. I finally cancelled the service request. They charged me almost $300 and they didn't even show up. Check the Better Business Bureau - they have an "F" rating. The owner Martin is rude and their staff are unprofessional. They wanted cash or etransfer, I refused so they took my credit card. I have disputed the charge. DO NOT DEAL WITH THIS BUSINESS and certainly do not pay them until they are at your place and do the job.

Strongly disapprove. George is unprofessional. He was paid in full, but did not install the sink plug and took it with him hoping no one would notice. Avoid! Don’t get hustled!

The plumbing service received from them have been amazing. I was on a holiday there. My holiday home had a clogged drainage for which I complaint at the reception. They called the plumbers and I saw they visited immediately and did an emergency fix. So, just writing the review for the people out there to hire them in need.

I had a leaky shower tap. The guy was here 1 hour and changed 3 shark bites. Service fee $125, shark bites about $10 each, taxes about $50, leaving labor for 1 hour $345. Still had a leak. Didn't want to accept visa only wanted cash or transfer. Refused to give me a break down of costs.
I reported them to BBB and Plumbers on Demand still hasn't responded to them. They have another week to respond. I encourage everyone that feels ripped off to contact BBB and lets stop them from doing this to others.

The plumber refused to receive a picture of the shower tab that needs fixing so he can come and tell me it will cost me $475 for a job that will take 5 minutes knowing that I will turn his crazy offer down and end up paying him $50 so he can go the next customer and collect another $50 etc.

I requested emergency plumber to check out a second floor tub leak. Plumber said it would cost $1250 plus taxes. Recommended emergency restoration services due to the water that leaked to kitchen. Was referred to Martin who was very abrupt, rude and unprofessional. He would not give me a quote/estimate for the work. Said it was covered by insurance. After started the work, ended up removing my whole kitchen ceiling. Found out after they started work my home insurance said they don't use company due to inflated pricing. After sent me an invoice through text message for $27,000+!!!!!! Said they would also put a construction lien on my home because I didn't pay and I hadn't even received an invoice from them.
Do not use them! They were unprofessional, unresponsive and downright disrespectful. DO NOT USE THIS COMPANY!

On April 10th my tenant called Plumber On Demand service to fix the overflooded toilet.

He (21 years old) couldn't close water shut off valve which was apparently broken.

The plumber who came to fix the issue had confirmed in phone call that he will replace the broken valve and all his work will cost $345 before taxes.

I was expecting that the new valve will be properly soldered by the plumber and that the only reason I has aggreged to pay this cost.

After job was done and plumber left I have asked the tenant to send me the picture of the new valve and I found out that the plumber INSTALLED SharkBite valve !!!!

With all respect, should this job (max 10 minute job, cutting copper pipe and pushing SharkBite) cost $345 ???

I have contacted company by email 2 weeks ago.... no response yet.

I would NOT Recommend this company.

Kitchen sink clogged, they said pay $55 to get someone to come out and assess drain clog. We're told if we went ahead with service quote. They would refund the $55. Never happened. Invoice was $430, so we paid $485 totally to snake a drain, and 3 months later here we are and the drain just clogged again. Call them back and we are told its now $580 and we got a "good price" before. Terrible, will never use or recommend. They told us their work is only guaranteed for 1 week.