Plumber On Demand

They was professional, quick and pleasant to work with. Plumber On Demand was contacted to connect a new water service pipe to our home and the work was done well and with concern to not damage our finished basement.

Plumber charged 650 for under 30 min to snake a drain in a small condo. Refused to take credit card.
When we asked why it was so expensive he said the company made the prices not him. Company said the opposite when contacted that the plumbers they hire are independent and some take visa some don't same with price changes. They make more than a brain surgeon at this company. This is a whole weeks pay for us. Last time we had a drain snaked it was 150$

A pipe burst behind dishwasher. Plumber responded quickly arrived that afternoon. Insisted he understood problem in spite of the added info I gave him. He banged the dishwasher about removing it to discovered my info was correct. The repair took all of five minutes but cost more than twice that of similar jobs we've had done. I respect what 15 years of experience as a plumber means but - respecting the information from someone who has 36 years of experience with an old home is also important. He advised us to use a fan to dry out the area before I reinstalled the dishwasher. A good call.

Don't hire these people. They do not guarantee their work. If you complain, they will gaslight you. I had an emergency clogged drain, early evening. Plumber was in and out in 45 minutes. Belligerent and didn't clean up afterward. A few weeks later, I noticed a leak where the work was done. Only after I threatened them with social media outing and lodging complaints with licencing bodies did they come back to fix the problem. Took almost two days of arguing and arm twisting. Unethical company. Make sure you keep a record of all your interactions with them.

They came to fix faucet and reconnect sink. After the tech finish found water leaking from the dishwasher beside the sink. The dish washer water in and out connected to the same spot where he did the work. But he refused to fix it. I mailed the company and called them. The lady over the phone gave irresponsible answer. I got some other plumber to fix my leakage. Never hire them.

Tech said it would be a huge job that would cost 520 plus. This was not true, he was here about 15 min didn't change any parts or anything just removed hair from the drain. He still demanded we pay $580 did not put the drain plug back into the sink and refused to provide a receipt for our payment.

I had a terrible experience with this company. To their credit they sent a plumber to my rental property quickly but that is where the good service stops. The plumber who was sent did a terrible job and did not fix the issue. He also said I needed to have a extensive replacement job done. I put my tenants up in a hotel until my regular plumber came the next morning and fixed it for less and said all that most of what I had been told by Plumber on Demand had been wrong. When I tried to complain, I was told they only took emails and there was never any response. I wish I had read the real reviews - not the ones on their site.

This is a WOW company, dare to get reviews in this reputable website knowing they are conscious themselves and keep continuing doing unprofessional practices. To keep in mind:

- quotes are very unprofessional - invoices are poor presented ( see attachment)
- Overquote work, the big guy plumber tries to sell other services unnecessary which cause a lot of confusion and uncertainty to the client
- The trick is get you make a deposit, once you get cough is too late. Right after I realized I was going to make a big mistake , they won't give you any money back (Read amazon review for $5000 deposit). They always ask for 40% deposit and 60% at the end which is risky knowing the company's reputation.

Summary of story:
big damage on sewer main line after a decent renovation including flooring installation, I was in a time constraint situation to resolve this issue asap.

- they quoted and said I had to redo previous sewer line repair as it had cheap materials when indeed it was false, confronted and confirmed with several certified plumbers, that implied to dig and break the flooring as well.
- At that point I had made $5000 deposit and hence I decided to cancel the work order
- The owner said deposit was not refundable

You can see the invoice below, sad to know still there are contractors doing this to the clients.