Big City Windows And Doors

Big City Windows sales rep assured us, repeatedly, that the size of the window panes for our basement replacement windows would only be one quarter to a half inch smaller than the original windows. Important not to lose glass size given the small amount of light from basement windows to begin with. Installation was well done however, turned out the height of the window panes were an inch and a quarter smaller than the original windows. The company argued that the window frame size was specified in the contract. True enough but the size of the window pane was not. Mistake to trust the sales rep. $200 discount was little consolation. Lesson: make sure the size of the window panes, not just the frames, is stipulated in the contract.

We recently had the pleasure of working with Big City Windows and Doors, and from start to finish, the experience was truly exceptional. Every person we interacted with showed a level of professionalism and care that made the entire process stand out.

Our journey began with José, our amazing representative, who patiently answered all our questions and guided us through some key decisionslike choosing between patio doors and French doors for our kitchen. In the end, his recommendation of French doors couldnt have been more perfect. Not only do they look fantastic, but the ability to open both doors has completely transformed the space. Its a game changer for both functionality and flow.

We also decided to replace a sliding window above our kitchen sink, and once again, Josés expertise was invaluable. He suggested a single awning window, and the difference it has made is remarkable. The new window offers a wide, unobstructed view, and it has completely changed the atmosphere in our kitchen. Now we have a clear, beautiful scene of our backyard.

Our two cats, Felix and Milo, are also thrilled with the changes! Theyve spent hours basking in the extra sunlight through the French doors and love their new "cat TV" as they watch all the backyard wildlife. Its their new favourite hangout, and we cant help but laugh at how much joy it brings them.

The installation team deserves a lot of praise as well. Their work was efficient, precise, and carried out with the utmost care. The new window and doors fit perfectly, and everything was installed with attention to detail. We couldnt have asked for a smoother or more seamless process.

We also want to give a special shout-out to Marybecause this is where the journey truly beganwho was an absolute joy to work with throughout this entire experience. From the first phone call to the final follow-up, Mary was consistently warm, friendly, and helpful. She ensured everything went smoothly and made us feel completely at ease, knowing we were in great hands.

Were beyond thrilled with the results and are already looking forward to working with Big City Windows again when its time to replace our front door. Theyve earned our trust and our highest recommendation.

A heartfelt thank you to the entire team for making this such a positive and enjoyable experience. I think Ill go open and close my French doors nowjust because it makes me giddy!

Until next time!
Suzie and René

I have had a lot of windows and doors replaced by the company. Always easy to work with and work is always done well. Highly recommend.

Great service from our initial quote through installation. Really pleased with our windows and patio door and appreciated their assistance helping us navigated the Canada Greener Homes Program. All staff we dealt with were friendly and efficient, especially the installers Chris and Steve who worked in 40 degree weather.

Very professionals crew from sales consultant to installation! Polite, efficient and they go beyond to help. Left my place clean and the workmanship is commendable. I highly recommend them! Thank you Mary and Chris.

From beginning to the end, Big City Windows was professional, insightful and helpful with our window needs and answered all our questions.
The install team was professional, courteous and focused. They took great pride in their work and it showed in their craftsmanship. Their attention to detail truly shines.
I highly recommend the team at Big City Windows. I will trust them again when the time comes again.
Thank you BCW.

It's been a pleasure to deal with Big City Windows and Doors. From our first meetings with the sales rep and estimator, to our informative visit to their showroom, to the fast, efficient tradesmen who carefully measured, built and installed our beautiful new windows. We could not be more pleased. We have already noticed a significant improvement in the insulation value of the windows!
Big City Windows have literally brightened our days!

It was a seamless experience getting my windows, and patio door replaced with Big City Windows. Timelines were met. The window installation team was professional, and I was very impressed with the work they did.

I had Big City Windows replace a patio door and a large living room window, through a recommendation from our neighbour. Well from the start of the process, to the finish. I couldnt be happier. The quality of work was next to none, the quality of the materials used were amazing The 2 employees were great!! They arrived first thing in yhe morning and worked their butts off till the job was done. My wife and I are completely satisfied!! They left a clean work place when they were done.

We are very satisfied with the work and expertise of the staff who handled our contract. From the sales agent, to the person who took the measurements and to the two installers, everyone was professional and respectful. The installers were perfectionists, their work was excellent. We will share your company.