Suzie Céré

We recently had the pleasure of working with Big City Windows and Doors, and from start to finish, the experience was truly exceptional. Every person we interacted with showed a level of professionalism and care that made the entire process stand out. Our journey began with José, our amazing representative, who patiently answered all our questions and guided us through some key decisionslike choosing between patio doors and French doors for our kitchen. In the end, his recommendation of French doors couldnt have been more perfect. Not only do they look fantastic, but the ability to open both doors has completely transformed the space. Its a game changer for both functionality and flow. We also decided to replace a sliding window above our kitchen sink, and once again, Josés expertise was invaluable. He suggested a single awning window, and the difference it has made is remarkable. The new window offers a wide, unobstructed view, and it has completely changed the atmosphere in our kitchen. Now we have a clear, beautiful scene of our backyard. Our two cats, Felix and Milo, are also thrilled with the changes! Theyve spent hours basking in the extra sunlight through the French doors and love their new "cat TV" as they watch all the backyard wildlife. Its their new favourite hangout, and we cant help but laugh at how much joy it brings them. The installation team deserves a lot of praise as well. Their work was efficient, precise, and carried out with the utmost care. The new window and doors fit perfectly, and everything was installed with attention to detail. We couldnt have asked for a smoother or more seamless process. We also want to give a special shout-out to Marybecause this is where the journey truly beganwho was an absolute joy to work with throughout this entire experience. From the first phone call to the final follow-up, Mary was consistently warm, friendly, and helpful. She ensured everything went smoothly and made us feel completely at ease, knowing we were in great hands. Were beyond thrilled with the results and are already looking forward to working with Big City Windows again when its time to replace our front door. Theyve earned our trust and our highest recommendation. A heartfelt thank you to the entire team for making this such a positive and enjoyable experience. I think Ill go open and close my French doors nowjust because it makes me giddy! Until next time! Suzie and René