The Roof Doctor Inc.

At The Roof Doctor we advise of any service charges up front and the customer is always is the one who decides if we go out to there house. We will never send out a truck unless the customer has this clear. Many companies will take a credit card deposit in advance of sending a truck out in an emergency. Im sure any late arriving competitor would suggest there cost would be lower....thats not who we are. Actually most people hire us in the first place because we respond quickly to their emergency. Thats what we are all about SERVICE and proper repairs. Thank you for your comments.

We were called for repair service to fix 1 downpipe on a 2 storey home. The Roof Doctor responded to the client for same day service. This client was charged as quoted although there is one thing not reported, on arrival to the residence the client came out of the home and asked us to repair the downpipes on the other side of the house as well. He was offered new parts but told us he did not wish to pay for that as the downpipes are still in relatively good condition. There were only 3 screws holding the pipes and straps together so basically in the wind everything fell apart. We simply reused all the parts and we installed all the screws on all the elbows and pipes including the b drop. We did repair the existing straps as well. The gentleman,s partner I believe was not happy with his decision
Our work did save the customer hundreds of dollars to reuse the parts and today are still operating properly with our warranty of good work. If the client still prefers new parts we will be glad to offer that to them at our regular cost. The Roof Doctor will always try hard to please you.

When the Roof Doctor arrives on site, an estimate is always generated for any repair and discussed with the client. There is no charge for the estimate.
In the case of this client there were multiple roofs that were over 30 years old. There was cement patching,cracks,blisters and parts of the roof had tarping over it. We advised that all the roofs needed to be replaced as soon as possible. There was no warranty left on any of the roofing due to its age. The discussion was held with the client and they informed us with the building and roof history and how they were not able to make the expenditure at this time for new roofs. They asked us to do our best.
We repaired only the spots that the client asked for and those spots are NOT leaking today. We have all the photographs for reference on this matter. Our repairs consisted of caulking and minor metal patching on 4 different roofs. All extensive repairs were declined. Our invoice therefore was only for the minor repairs.
We returned to the property when a revisit was requested. There was no one available to open the gates.
Two weeks later we were called again to the property but we advised the client a service charge for our trip would be charged and that we require a deposit for that portion.
We feel that we worked diligently in an almost impossible situation. We worked hard for this client and tried to act quickly as possible. However, when we take the time to show up at an appointed time and the client is not there to let us in, it is reasonable that they should pay a service fee for our time and efforts.
The Roof Doctor Inc. always answers our calls very quickly and we provide the best service possible.

The Roof Doctor and our crew are fully experienced to handle all types of repairs, We even repair work done incorrectly by other contractors. if this has happened to you call The Roof Doctor now. we can help.

The Roof Doctor Inc. is a emergency service company. We carefully estimate every job, usually with photographs to help understand the nature of the problem. This estimate is discussed with the client before they authorize the repair. This is always the case.
In this case we needed to go into the attic which is not normal to facilitate the repair. The invoice that we gave was for 245. 00 it included going into the attic and repairing on the roof. We replaced 2 shingles and sealed several others. We repaired a number of shingles that were poorly installed by another company.
We believe for all the work and for the great solution and repair, the fee {approved} was reasonable.

Thanks Jason for your comments. Our company is available 24 hours a day. When there is a roof crisis you can count on us. We provide fast and effective service , often times in the worst of weather conditions. In many cases, I think you know that many other roofing companies would not show up until the weather clears. Once we arrive and inspect the problem, we generate an estimate{ with photographs} This estimate is carefully discussed with our customer and authorized to proceed is required. We are careful to show you the problem and the solution, making sure that your needs are taken care of.

Ian, thanks for calling The Roof Doctor Inc.
We have been at this work for many years. Our experience helps us to understand the scope of damage and the time and materials required for a repair. There are many factors including the roof type and size, how steep the slopes are, and the weather conditions. Part of our expense is not only what we do on site but also our insurance and safety training and procedures. {all of which is to protect you the home/building owner}. We must factor our time to get there, time to estimate the problem and strategies a solution that will last, making sure our trucks are stocked with everything to take care of you quickly etc. are all things that must be factored in.
We do show up quickly and offer repair equally quick. The Roof Doctor Inc.does things that most cannot. We are there in the worst of weather and we work on the most dangerous part of your building. However, in spite of all that ...we are there for you and we work quickly and cost- effectively as possible. Above all, our repairs are solid and will last the life of your roof.

For ice dam removal, The Roof Doctor Inc. arrives with a truck full of equipment and 2 skilled roofers. A great deal of experience and knowledge is required to do this job correctly and not to incur damages to the building or people. Even the unloading, set up and use of ladders in such adverse weather require skill and attention.
Removing ice from your roof is not a minor thing. We actually in this case made 3 extra visits to be sure the client was cared for. The leak was stopped. Although we normally do not recommend the installation of heating cables in the winter, it really was required on this house in order to stop further damage.
In this case we clearly charged for labour and our materials and believe we did a very good job solving the problem. Our customers continue to tell us that they can count on our fast and friendly service and that our work on their roofs does solve their problems.