John Margetson from Burlington

My backyard and pool area needed to be brought out of the 1980's so I contacted Paul for some ideas and a quote. His quote was very reasonable and his landscaping ideas turned out to be fantastic. We are very happy with Paul's work and many people have commented on how great our backyard and pool area looks after the job was done. Thanks Paul for the work and catering to our needs. John and Rosy.

Here's an update to this review. Craig from Boonsta's posted at the bottom of my review to call him about the service. I did, four times over the course of 2 weeks, and I got no response. I guess he just posts his contact info at the bottom of negative reviews to make it look like there is some customer service but appears to be just a false PR ploy. Yes, he is still working there because I called the office and I got the old "he just stepped into a meeting." Thanks for wasting my time Craig; why even bother posting your info if you are not going to respond to a customer. I called Boonstra's to get my A/C fan repaired. To their credit, the technician came out later in the evening (I called at 2pm) and he was nice and understanding about the exorbitant price of the repair. That's where my complaint is. The call taker at Boonstra's never said anything about a $129.00 diagnostic fee. It was a straight forward diagnostic that it was the capacitor that had failed and it took all of 10 minutes to figure that out. Then they wanted $239 to unplug the 3 wires to the capacitor and plug in a new capacitor, which costs all of $40 and takes about 2 minutes to do. Well my wife wanted the A/C fixed immediately as it was a hot summer and I didn't believe I could find a capacitor on my own at 9:00 pm. So in the end I paid $416.00 for half an hour's work and a $40 part. I find it hard to believe that there is no set rate for installation, such as a mechanic's shop set rate, for these types of jobs. Even with travel time, the labour came in at about $300 an hour and I only live 5 minutes from the shop.

Like the other review, this company came quickly for an ice dam issue after advising that their service runs about $300. The ice dam was small. They climbed on the roof, threw down some salt, loosely laid a heater cable then gave me a bill for about $725.00 for a couple hours of work. I later found that they had put a hole in my siding when they chipped off the ice. They also gave me a story that the whole lower half of my roof needed replacing and they would charge $7500.00.plus an extra $1000 if it was in the winter. This roofing job would only cost $3500.00 with other companies.