The Door Master Inc.

Garage Doors & Hardware
ON M5A 1A1
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94%

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Reviews for The Door Master Inc.

Average customer rating:
9.7 10 (299 reviews)

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Private User
Private User
Private User reviews Oakville, ON
10/10

Garage Door Repair

My garage door spring broke and the door opener ripped out of the top mount. I had a few companies quote and they all quoted $900 + to repair and switched to trying to sell me a new door at $1500. (I needed 2 so $3000.
Julien from Door Master was great, he cut to the chase and offered to replace the spring, install a new top panel (with windows that matched my other door) for $450. Done deal!
He came back the next day and completed the work quickly and efficiently and my door works really well and looks great too for a lot less than the other companies.
Julien was a pleasure to deal with, good sense of humor, direct, honest and offered really good advice.
Most importantly he delivered exactly what he had promised on time and at the right price.
Extremely impressed.

Approximate cost of services:
$500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are overjoyed that you had great service from Julian! Thank you for taking the time to write such a great review!

Mark in Brampton
Mark in Brampton
1 review Brampton, ON
10/10

repair broken spring

Great customer service, was very nice service technician. Did great job not only fixing the broken spring, but also doing an overall tune up. Lubed all hinges and bearings, tightened chain that was too loose. Gave several pointers on how to properly maintain. Very knowledgeable with a great personality considering the time of night it was and we both had worked long days. Was left hanging by the number one rated company, waited three hrs for tech only to finally receive a call saying he could be there in another 1.5 hrs or maybe I should reschedule. The Door Master picked up the slack , showed up when they said they would and got the job done efficiently. I would recommend this company if all you need is your garage door fixed without all the other BS.

Approximate cost of services:
$175.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for the amazing review! We will always try to work around obstacles if our clients have emergencies and provide them with service as soon as possible. We hope your door is working well and cannot express how much we appreciate you sharing your experience with our technician.

santosaddress
santosaddress
2 reviews Toronto, ON
10/10

Garage door not closing properly

The garage door sensor was blocked by objects, so nothing was really wrong with the door, it was our fault. The technician was honest about it and very educational and friendly.

Approximate cost of services:
$32.77
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Company Response

Even though you didn't receive a repair from us, we are very grateful that you took the time to share your experience with us! We are thankful that we have such a candid team!

Chris from Oakville
Chris from Oakville
3 reviews Oakville, ON
10/10

Garage door repair

Very happy with our service with The Door Master.

They are very prompt to reply to emails, even late at night or on the weekend.

The technician arrived on time for the appointment, and was able to complete the repairs quickly.

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Your review is much appreciated, Chris! We cannot be happier that we provided you with quality customer service, we hope that you would consider receiving our services again if another issue ever arises!

Oleg in Toronto
Oleg in Toronto
1 review Toronto, ON
10/10

Fixing garage door ,Garage door opener installation .

Garage door stock and can be open , The spring an cables broke with no way too get in .
At the same time Got garage door opener liftmaster 8550w (amazing).
Save the day ...
Same day service.
Professional technician.
Thank you, the door master.

Approximate cost of services:
$940.00
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Company Response

It is wonderful to know that you are so satisfied with our service! Thank you for writing such a great review!

Private User
Private User
Private User reviews Caledon, ON
10/10

Garage door opener

The work was done fast and on time. All aspects of the job were done well. Ben did an excellent job and I would recommend him to others. Hope this unit lasts for many years.

Approximate cost of services:
$420.00
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Company Response

Thank you for writing such a wonderful review! We will definitely pass it on to Ben and we thank you for choosing to work with us!

oshawafamily
oshawafamily
1 review Oshawa, ON
10/10

Garage Door

I was so impressed with Julien's punctuality and politeness. We appreciate such a quick response, and a job well done. Will definitely recommend again!

Approximate cost of services:
$248.00
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Company Response

Thank you for taking the time to tell us how we did! It was our pleasure to assist you and it is amazing to know that we have such a courteous technician!

Anne in Courtice
Anne in Courtice
1 review Courtice, ON
10/10

Garage door opener

Great personal service from BenB at Door Master! He explained things clearly. He gave extra help without being asked. He tidied up. I would highly recommend this company and its representative!

Approximate cost of services:
$650.00
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Company Response

Thank you for taking the time to tell other homeowners about your experience with Ben! We are overjoyed that you enjoyed the service and hope you will think of us for any future garage door needs!

Happy Customer in Toronto
Happy Customer in Toronto
1 review Toronto, ON
10/10

Fix Garage Door Cable

I used this company to fix my garage door last year. The Cable became undone again. The repair was done quickly and without charge, not even a service call charge. I would have this company do all my doors in the future.

Approximate cost of services:
$0.00
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Company Response

We are overjoyed that you received the quality of service that we strive for! Thank you for taking the time to let us know how we did!

Rick in San Francisco
Rick in San Francisco
2 reviews Toronto, ON
10/10

Installation and repair of door

We have been a customer of Door Master 2 times. Our latest experience is with repairs to springs on our garage door. The Door Master came when they said they would, explained what was required and made a recommendation on what needed to be done and solved the problem in less than hour. I would recommend them them to anybody who needs to install a door, opener or needs repairs. Their product are great and their service is better.

Approximate cost of services:
$375.00
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Company Response

It is a pleasure to have served you twice! Thank you for letting us know how we did, if you have anymore repairs needed in the future, please let us know how we can help!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Door Master Inc.

The Door Master is a garage repair and installation service serving Toronto and the GTA for over 10 years. Many members of our team are homeowners and understand the importance of up-keeping your home. Our technicians are certified experts, reliable professionals, and provide quality service. We are your "one-stop-shop" for garage door needs. Send us a quote request through HomeStars and you will be contacted by a technician. Clients have the option of receiving a quote over the phone or have a technician stop by for a service call for $29.

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage Door, Replacement panel(s), Garage Opener, Cable, Spring, Keypad / Remote, Weather Strip, Rails/Tracks,
SERVICES
Residential and Commercial garage Repair, Garage Opener Repair, New Garage Door Installation, New Opener Installation, Panel Replacement, Weather Stripping Replacement, Cable Replacement, Spring Replacement, New Keypad Install, Remote Setup, Emergency Response, Garage Lockout,
BRANDS
LiftMaster, Chamberlain
WEBSITE
http://www.thedoormaster.com
YEAR ESTABLISHED
10
PAYMENT METHOD
Cash, Credit, Cheque
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
The Door Master labour warranty 5 years with receipt. Product warranty by manufacturer
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.