Like many others here I wish I read these reviews earlier. They almost word for word correspond to my own experience. Found this company online, got mislead with their list of 'licensed ' brands. Booked an appointment, the guy came, looked around and after 10 minutes concluded he needs to start 'manipulating' the dishwasher (his term) for about 45 min for $285+tax. Said that was his labor rate. Boy that'd a hefty rate for something he could not even explain! On top of it any part he would identify would be extra. Plus the leaking hose behind the dishwasher was not his job, 'that's for a plumber'. Paid him $80+tax I agreed to upfront, kicked him out. Called their customer support, just wasted another 20 min to find out they are not even certified to repair Bosch (despite what their website says). Then decided to look them up - and reading all the others reviews realized how lucky I was to just show him the door! Just a bunch of fraudsters with illegal business practices. Lesson learned, never again anyone without proper research first.
P.S. Called Bosch number found imprinted on my dishwasher, they are sending their tech for FREE assessment and quote. Should have done it from the get go...
- Approximate cost of services:
- $80.00