- Approximate cost of services:
- $250.00
- Company Response
Hello Mahfoud,
I am very sorry for the delay in addressing this review with you but since our last interaction on July 24th was so pleasant we are very shocked to hear that you felt threatened in any way and it took time to investigate what had happened since I was last speaking with you. I remember talking to you about the weather and you being so interested in the fin straightening tool I used that you wanted to know where you could purchase one for yourself. You had said that everything had been completed and thanked me for my service. Obviously this has left me very confused. If you had felt uncomfortable in anyway by either myself or anyone else at Priority Mechanical we would have hoped that you would have brought this to our attention immediately.
Regardless, we are very sorry to hear that you aren’t satisfied with our service after the initial visit to remove the condenser. We strive with everything we do to provide the best customer service in the industry, bar none. As we discussed when you weren’t happy with the re-installation of the condenser, we have not invoiced you for that work and the inconvenience of the scheduling issues. We feel as though payment is for a job done well. Not just a job done.
We hope that if something has changed since our last meeting to correct the final issues that you were concerned about, you would please contact us directly so that we can make things right. Unfortunately, I did not hear about the unit needing to be secured but I can stop by any time to convenient to you to do that. Again, we are very sorry that you felt this way about our service and would hope you would contact us to talk about a resolution to make you feel more comfortable.Thank you,
Lance Masterson
Service Manager
Priority Mechanical Services