Priority Mechanical Services Ltd.

Gas Line Installation
Ayr ON N0B 1E0
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Gas Line Installation
Priority Mechanical Services Ltd.
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88%

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Reviews by rating (past 12 months)

Reviews for Priority Mechanical Services Ltd.

Average customer rating:
9.2 10 (52 reviews)

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David from Kitchener
David from Kitchener
1 review Kitchener, ON
0/10

Furnace Repair

People STAY AWAY from this place!
It is completely dishonest. I asked them for the estimate to repair my furnace and they told me it will be approximately $300 to replace the controller. The price sounded comparable and competitive with other services. The cost of the part is about $150 tax included, depends on what store you call. And the time that technician spent was 1.5h. Most would agree that hourly rate is about $100, give or take. So total would be about $300. And that matches the estimate that I was given. When I asked technician what is going to be the cost, he just said you will get the invoice. The invoice came 2 weeks later and it was $600. I called to dispute the invoice, thinking it was an error, but with no success. Service manager was even having the fun with it. I am very disappointed.

Approximate cost of services:
$600.00
0 of 1 people found this review helpful.
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Company Response

Hi David, we feel awful that you have had this bad experience. Our mission is to help customers and give them a top rate service with which they can be happy. It appears that in this case there was some miscommunication and misunderstanding regarding the price. There is no excuse for this. We try to be as clear and up front as possible about prices - unfortunately there are sometimes unforeseen additional costs which change the originally quoted price. These additional charges should have been made clear to you before the work was performed and confirmed before our departure from your house – and for this we are also truly sorry. In addition, as per our phone conversation, we have made an adjustment to your invoice. We hope that this helps to clear up your grievances and would love another chance to prove to you that we are, in fact, an honest company that loves to do great work. Sincerely, the Priority Mechanical Services team.

John from Brant
John from Brant
1 review Brant, ON
10/10

Furance

It was great work done by Jeremy, and Justin I would have them out again when needed. Things went in fine, and had no issues. Thanks
From John n Marykate

Approximate cost of services:
$4,000.00
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Ann Gaunt from Kitchener
Ann Gaunt from Kitchener
1 review Glen Morris, ON
10/10

Armstrong Air

Jeremy and Kyle arrived at the scheduled time. They were polite and personable as well as excellent workers. Things that we weren't clear on were explained to us. One problem presented itself during the installation but very quickly they made a decision and the problem was resolved. A great job of cleaning up also. Thank you and we would highly recommend this company to anyone. Ann Gaunt and Ella Gofton

Approximate cost of services:
$3,800.00
What could this company do to improve their services?
Do not change what is working great!
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Howard  Bennion from London
Howard Bennion from London
1 review Guelph, ON
10/10

Tempstar Furnace installed

Sean & George arrived on the time they said they would be here.
They done a great job in a timely manner,they had a few problems
but overcame them without any fuss.We would like to thank them for their great work and would recommend them to any of our friends.
Jeremy was very helpful in every way explained it all very well.
Priority is an A1 company to deal with.The new furnace is so much Quieter than the old one.Thank you once again.
Maureen & Howard Bennion

Approximate cost of services:
$3.00
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Audrey Jackman from London
Audrey Jackman from London
1 review Old Toronto, ON
10/10

New furnace and air conditioner

The service, quality and promptness of this company is unbelievable. The installers were on time, polite, very knowledgable and helpful. They came into my home, removed the old furnace and A/C installed the new one and cleanup, it was like they were never here. I would recommend this company and have been to everyone I know. The people at Priority really know the true meaning of customer service and take pride in their work, which is very rare these days. I know I am in the customer service field.

Approximate cost of services:
$8,000.00
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Alex from London
Alex from London
1 review London, OH
9/10

installation of AC

I had compared prices with other companies and they were the middle of the road but the customer service was what made me choose them. They put in a new air conditioning unit for me and I haven't had any problems since. Everything was good. The customer service rep called to make sure everything went smoothly and the installer was very good too.

Approximate cost of services:
$0.00
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Z from Kitchener
Z from Kitchener
1 review Kitchener, ON
9/10

AC

Priority Mechancial installed a new AC in my house and it’s good. They were very easy to work with and reliable, I had no issues. They were so nice and polite it felt like my next door neighbor was over, they were very personable,
very easy and reliable and no issues

Approximate cost of services:
$0.00
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Tom from Kitchener
Tom from Kitchener
1 review Kitchener, ON
10/10

furnace

They installed a new furnace and it’s great. I can’t honestly tell you a bad thing about them. Everything was great and there was no need to call them back.

Approximate cost of services:
$3,200.00
1 of 1 people found this review helpful.
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Heather from London
Heather from London
1 review London, ON
10/10

AC Units

They installed air-condition in my house and spread the four units out between the living room, dining room, upstairs hall and master bedroom. They were very efficient, worked neatly, and did what they said they would, on time. The workmen were very pleasant, treating it like their own home. I am very happy with their work.
Anytime we called for info they were most helpful and also gave us an informative straightforward book. I’d defiantly recommend them we held off as long as we could without AC but there are too many hot days and we are enjoying it very much. The one in the master bedroom went on outside wall cant hear it at all.

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Priority Mechanical Services Ltd.

Your satisfaction is our top priority. Our team of more than 40 employees is eager to provide you with quality service, installation and maintenance for all of your heating and cooling needs. Established in 1996, Priority Mechanical has fostered continuous growth reflecting our reliable reputation for excellence. Our extensive product ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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