Priority Mechanical Services Ltd.

I needed to move my air conditioner (AC) out of the way so a different contractor could do some work on my backyard. I called Priority Mech. (PM) and set up an appointment. I was told that the AC needed to be serviced before being disconnected and moved and I agreed to that. A technician came and did a really good job servicing the unit and disconnected it. I told him I will be calling PM to set up an appointment to reconnect the AC unit.
After few weeks, I called back to setup an appointment to reconnect the AC unit. The appointment was setup through the Service Dept. of PM and I was told that someone will be coming on a Thursday to do the work. On Thursday no one showed up.

And when I called I was unable to get the Lance, the manager of the Service Dept, on the phone for an explanation. So I left him a message through one of the secretaries and setup another appointment for the day after. The manager never called me back to apologize for not scheduling the appointment and did a good job avoiding to speak to me on the phone. Every time I called and asked for him, he was either busy or not available or out despite the numerous calls I made and messages I left for him.

On Friday a technician came to reconnect the unit and did the work. On that day I was very sick and was not able to check on every step of the work he did. When he finished the work, he gave me a verbal account of what he did and left without providing me with an invoice.

Few days later (I was feeling better) I checked the work done on the AC unit and realized that the metal fins were ruined in two different spots due to the fact that the technician hanged his gauges on the unit. I called PM and complained and I was transferred to the service manager. He said it was probably due to something else and that it's something to be expected since my unit was 15 years old. ( I never thought that people were supposed to replace their AC unit every 5 years ). Anyway a technician, a different one from the one who did the work, was sent to repair ( straighten the metal fins ). He was rude and very aggressive and said that the previous technician did not hang the gauges on the unit contradicting what I saw with my own eyes. I don't really understand why some employees think that it's good for business to be rude to a customer. In fact I felt threatened and I thought he was going to punch me before he finished the work. He left after doing half the work ( fixing only one spot instead of two ). I called PM and complained about the rudeness and the aggressiveness of their employee and I also asked that the AC unit be secured with two screws to the metal brackets on which it sits. I told them that the AC unit was secured before and I expected it to be secured again. I was told someone will stop some day and secure the AC unit. I am still waiting for that day.

I am very very disappointed. This is way below the industry standards in customer satisfaction, job completion...The first part of the job was done to my satisfaction but the second part of the job wasn't and PM is in no hurry to complete the job.