DrainRooter Plumbing

Drainage Contractors
Toronto ON M8Z
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98%(39 reviews)
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Drainage Contractors
DrainRooter Plumbing
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87%

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Reviews for DrainRooter Plumbing

Average customer rating:
9.6 10 (89 reviews)

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Laura
Laura
3 reviews Toronto, ON
10/10

Backwater Valve Cleaning & Maintenance

Mike from DrainRooter is THE BEST!! My basement drain backed up and Mike diagnosed and remedied the problem(s)! One of the main issues involved my backwater valve. Mike cleaned and repaired it (it had been installed missing the "O-Ring"). Mike is an expert and kept me informed the entire time. I am impressed and grateful. DrainRooter has a customer for life!!

Approximate cost of services:
$800.00
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Company Response

Hello Laura,

Thank you for taking the time to share your experience with us! Deal with drain issues can be very overwhelming for homeowners because they occur unexpectedly and can cause expensive damages. Our staff and plumbers always have our customers best interests in mind - providing them with a peace of mind through our fast response service and expertise. It was a pleasure working with you and if you have any other issues, we'd be happy to help!

Best wishes,

DrainRooter Plumbing Team

claudio
claudio
4 reviews Richmond Hill, ON
10/10

Shower faucet

Mike and his team are fantastic at what they do, the service was efficient and honest i would recommend them for emergency services. Drain Rooter is on my short list of service companies i will call if anything else happens with my plumbing.
Shower faucet was broken and kept on spinning. Water wouldnt shut off. just kept on spinning. I didnt know what to do. i shut off the main just to make it stop.
Called Drain Rooter the next morning and they got Mike the within an hour or so from my call. Mike is a excellent technician he assessed the problem and explain to me what happened and the solutions to fix it. he advised me that he may have to cut the drywall from the other side of the wall if the part was seized. Mike was hopeful that it wasnt the case cause he didnt want me to go through all that. Luckily it was a worn out part and he change it with out breaking anything.

Approximate cost of services:
$180.00
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Company Response

Hello Claudio,

We appreciate your feedback! Our emergency response team arrives within an hour to ensure our customers a peace of mind. It is our mission to save homeowners, both, money and future headaches! With over 10 years of experience behind every DrainRooter plumber, they are able to make repair cost effective. It was a pleasure working with you and if you have any other issues, we'd be happy to help.

Best wishes,

DrainRooter Plumbing Team

Private User
Private User
Private User reviews Toronto, ON
0/10

THE MOST DISHONEST PLUMBERS-DO NOT USE THEM

DO NOT USE THEM. I needed my toilet snaked/camera and below are all the issues I encountered with them
1. They quoted me one price, and then came to my house and quoted me another price.
2. Their employer Mike snaked/camera my toilet and didn't "remove" the issue (SEE PICTURE)-NOTE ANOTHER PLUMBER CAME AND WAS ABLE TO REMOVE IT RIGHT AWAY
3. Upon speaking to them about this issue that 1/2 the job was not finished, they told me quote "you asked for a toilet snaking, not to fix the problem". Talk about customer service! You should hire someone else to do the talking
4. The owner didn't even have the decency to call me. Issues can be rectified better when you "talk to your customers". But, this guy is just in it for the money and being dishonest to customers.

I can go on and on but I have said my peace.

Approximate cost of services:
$450.00
2 of 2 people found this review helpful.
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Company Response

Hello,

We are sorry to hear about your experience. Our goal is to provide excellent customer service because we value all our customers and their feedback. Please contact us via email (info@drainrooterplumbing.ca), we would like to make this a positive experience for you.

Thank you,
DrainRooter Plumbing Team

Joanna in Toronto
Joanna in Toronto
3 reviews Toronto, ON
10/10

Bathtub faucet handle came apart (broken cartridge)

Two days ago the shower faucet (the handle) came apart in my hand as I turned the water on. The cold water was running and I could not piece it back together to turn the water off. After I realized the metal piece from the cartridge broke off and there was no way to turn the water off unless I turned off the supply to the whole house I called Drain Rooter Plumbing (found on HomeStars).
Mike arrived within 1.5-2 hours of my calling Drain Rooter Plumbing and very quickly proceeded to fix the problem. At first he was hopeful that he might be able to save me some money and extract the old cartridge but the way it broke it was not possible to extract it. Therefore we had to cut a hole in the wall behind the shower to save the tiles and snip a few pipes to replace the broken pieces. Mike did this in a very organized and tidy manner. Before I knew it, the water to the house was turned back on, the drywall was put back in place and I had a functional faucet.
Thank you Michael,
Joanna

Approximate cost of services:
$630.00
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Company Response

Hello Joanna,

Thank you for taking the time to review our work! We understand the importance of fixing an issue as soon as possible because it becomes a major problem, which is why our fast response team is the best in Toronto. We treat your home as if it were our own - with utmost care. Our plumbers get the job done right with accuracy and efficiency. We look forward to working with you again.

Best wishes,
DrainRooter Plumbing Team

Steve in Toronto
Steve in Toronto
3 reviews Toronto, ON
10/10

Frozen pipe

If you want quality professional plumbing work done in your hone by friendly knowledgable people these guts are it.
I will never go to another company.
They were on time and brought supplies to keep my hone clean while they worked.
What else could you ask for?
I called at 11:00am and they were here at 12:45pm and I am a first time customer.
Quality service is not dead- call advanced plumbing

Approximate cost of services:
$375.00
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Company Response

Hello Steve,

We appreciate your feedback! Our goal is to accommodate our customers to the best of our abilities. We understand the importance of fixing an issue as soon as possible because it becomes a major problem, which is why our fast response team is the best in Toronto. Our plumbers get the job done right with accuracy and efficiency. We look forward to working with you again.

Thank you,
DrainRooter Plumbing Team

budbran
budbran
4 reviews Toronto, ON
10/10

Clogged Sewer/Sewer Back Flow Valve

Mike responded quickly to my plea for help. Drain was clogged and he needed to replace pipe outside. I decide to have a back flow valve installed as well. Mike explained the whole process to me as he went along.

Thanks so much Mike.
YOU ARE VERY PATIENT AND PROFESSIONAL.

I would highly recommend Drain Rooter Plumbing for any of your plumbing needs.

Approximate cost of services:
$0.00
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Company Response

Hello Budbran,

We appreciate you taking the time to review your experience! Our team strives to provide quality service that works around your schedule. If any other issues arise, we are more than happy to help. We look forward to working with you again.

Regards,
DrainRooter Plumbing Team

shalini
shalini
2 reviews Toronto, ON
10/10

Sewer Backup

Mike was efficient and very professional, he organized a complex and difficult excavation very quickly under my porch to remove a tree root blockage and pipe replacement. Mike and his team did a fantastic job and left the area in immaculate condition. I would not hesitate to call Mike again.

Approximate cost of services:
$2,800.00
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Company Response

We appreciate you taking the time to review our work Shalini! Pipe replacements are a complicated issue to deal with because it requires investigating, organizing and finding the optimum solution. We pride ourselves on finding effective solutions that are on budget for our clients. Giving home and business owners a peace of mind is our goal! We look forward to working with you again.

Best wishes,
DrainRooter Plumbing Team

Private User
Private User
Private User reviews Markham, ON
10/10

Backwater Valve

Mike from DrainRooter Plumbing just finished installing a backwater valve in our home and I could't be happier with the service he provided!
He patiently explained everything involved in the job, arrived promptly when he said he would and was extremely neat in all his work, taking steps to minimize the amount of dust around the work site with a plastic tent and laying runners on the stairs and front hall and cleaning everything up on completion. From start to finish Mike was a pleasure to deal with and I would highly recommend him and Drain Rooter Plumbing.

Approximate cost of services:
$2,150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We appreciate you taking the time to review our work! Our plumbers take care of your home as if it was their own - with care. We understand the importance of not only providing top quality workmanship, but also keeping the work area clean and organized. When working with to work with experienced professionals, look no further than DrainRooter Plumbing. We provide upfront pricing, quality service and a warranty. We look forward to working with you again.

Best wishes,
DrainRooter Plumbing Team

John Fornear in Toronto
John Fornear in Toronto
2 reviews Mississauga, ON
10/10

Leak in the house

Can I sum this experience up in 2 words? "THE BEST ! " We had a leak that was causing some major water damage throughout our house. We called DrainRooter and Mike came running through our door like a super hero finding the leak and fixing it in no time at all saving the day ! Professionally done at a completely reasonable price ! If you are deciding which plumbing company to use as you scroll through Homestars, stop here, call them and ask for Mike personally....I recommend it. John Fornear, Mississauga.

Approximate cost of services:
$280.00
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Company Response

Thank you for taking the time to review our work John! Water leaks are a common plumbing issue in households but luckily our plumbers are quick and effective at stopping them. Leaks pose a great threat to a home because it rots and bends building materials such as wood, drywall and paint. Our fast response service is key to minimizing the damage that leaks can cause to your home! Don't hesitate to call us if any other issues arise.

Best wishes,
DrainRooter Plumbing Team

10/10

Toilet flow

This is Mike's second visit to our home, the first was to fix an urgent broken shower. This time was to solve our terribly slow toilet, and a problematic kitchen faucet. He dealt with both: quickly, thoughtfully, and with precision. We're so impressed with his work that he's soon to be installing a backflow valve for us. Only good things to say about Mike and DrainRooter!

Approximate cost of services:
$900.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for taking the time to review our work! Mike is one of our master plumbers who has over 15 years of experience behind him. There is no issue our plumbers can't fix, they've seen it all. When it comes to plumbing related equipment, it's in your best interest to keep it well maintained and in good shape because it will prevent future issues and save you pricey repairs. Contact us if you have any other issues. Best wishes, DrainRooter Plumbing Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about DrainRooter Plumbing

Welcome to DrainRooter Plumbing – we are local Toronto plumbers who are the industry's leading plumbing professionals providing plumbing, drain, and waterproofing services in Toronto, Mississauga and the rest of the GTA. We have been offering comprehensive services to residential, commercial and industrial clients for over 11 years. Our plumbers ...
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