deenakshaffer in Toronto, Ontario Canada M5R2E2

This is Mike's second visit to our home, the first was to fix an urgent broken shower. This time was to solve our terribly slow toilet, and a problematic kitchen faucet. He dealt with both: quickly, thoughtfully, and with precision. We're so impressed with his work that he's soon to be installing a backflow valve for us. Only good things to say about Mike and DrainRooter!

Our shower faucet stopped working close to midnight last night. My husband and I tried desparately to fix it as the water would not stop pouring; we had to shut down the water to the whole house. We knew we needed to call someone. We have two kids under four and are on a very tight budget. We called this company immediately based on the HomeStars ratings and reviews. Mike was here promptly at 9am this morning, fixed our problem expertly, and even tackled another. There was some risk involved because had he not been able to fix it (it wound up being quite a serious corrosion problem that we were totally unaware of) it would have been a huge, expensive, wall-breaking job. Mike was patient and persistent, trying hard to keep it a smaller, solvable job. And he did just that. He fixed it, saving us a considerable cost. Then, when I asked if he could take a look at a broken pop-up plug, he did and, again, a corrosion problem that had eaten away at the whole plug system. He quickly ran up to Home Depot, picked up the part, and fixed this too. He insisted upon triple-checking. The bill came to $380, which although more, of course, than we'd hoped given this problem came from out of the blue for us, he was very fair and looked to save us money where he could. We will not only use their services again, but recommend them happily. (As a nice, small addition, Mike is also a hobbyist beekeeper, and sold me a 2lb container of absolutely gorgeous wildflower honey for $20.) Thank you, Mike, and to DrainRooter, for solving this for us fast and fairly.