Crucial Roof Services Ltd

It was fun dealing with Greg and Randy of Crucial Roof Services. As well, they did everything promptly. Their preliminary response (based on our photos), their on-roof inspection and their repair/upgrade happened within a couple of weeks of our first enquiry.

All along, we understood what was happening. That's because Greg conversed pleasantly about it while referring to the roof itself, photos, repair materials and problem materials (removed from the roof). By the end, we had received a gallery of before-and-after photos with commentary.

Crucial got the job done quickly despite spending plenty of time with us, since they worked so efficiently. We had been ready to pay for total re-roofing, but the after-tax bill was only $2,362, consistent with the estimate. That included re-roofing of some problem areas and installation of three large vents because the attic had been constructed without venting.

High heat had apparently caused expanding attic air to force its way out through the roof, with effects that included blistering in the problem areas of the torch-on roofing, along with strips where little protection from precipitation remained. The shortcomings had been pretty much latent for almost twenty years, but the higher temperatures of the past two summers had seemingly turned the unfortunate situation into damage that would get worse.

When Greg and Randy showed us material they had removed, the previous roofers mistakes were obvious, but Greg indicated that the previous company has high standards, implying that the mistakes were an exception. We think the fairness and respectful approach typify him. Greg then indicated that the roofing will now last for many more years, likely at least ten years.

We had non-roofing questions, such as window ones, since new windows may be one of our next renovations, and Greg and Randy helped us with whatever we asked before moving on. As unpretentious as Crucial Roofing are, they are also professional, with consistent integrity. Quite the experience.

Greg was very helpful and the communication could not have been any better.

Very easy to work with and will absolutely keep using them going forward.

If you need your roof looked at you'd be crazy not to give Greg a call, he's the best. Greg has taken care of and repaired my roof at my principal residence as well as a rental property. He knows his stuff and will give you and honest and detailed summary of what's needed. His workmanship and prices are extremely fair. I have a great deal of trust in him, I don't call anyone else.

Greg offered a simple solution at a reasonable cost. I found his approach to be practical with no attempt to increase the scope of work beyond what was required.

Greg does excellent job. He has been looking after our title roof for years. He is efficient and experienced. He will check the roof, talk about issues, discuss the solutions, and fix the problems. In addition, Greg will send the pictures of what he did. His service is very impressive and makes us worry free in winter.

Greg is a very efficient and professional person with excellent knowledge in roofing. I had some cracks and missing tiles on my roof, so I called Greg he was there in a day and finished the work the same day, his price was fair. I will be calling him for all my roofing needs moving forward

Greg and co. were great. Provided a clear estimate and very competitive estimate and answered all questions. Job was done on time and will give them a call when the roof needs to be replaced.

I have been using Gregs company for years now. Always happy with the work which is done as expected and on time. Recently, I required urgent service within a couple of days and he was able to do the work within the time frame. Would highly recommend him to friends and family

Swift help with roofing work that required coordination with another trade. Competent, efficient, and friendly as always. A great pleasure working with those gentlemen.

Our concrete tile roof was showing signs of wear and tear with a few cracks, and we'd also had a leak during the rain bombs in November 2021. We decided it was time to give the roof a once-over, and we're so happy with the work that Crucial Roof Services did for us.

From the start Greg was straightforward with his info, spending time to answer questions over the phone with no guarantee that we'd ask him to do this work. I also appreciated that it was easy to reach him via text and email to have questions answered after we decided to proceed.

Greg provided us with a quote and came by a couple of days later to do this work. He and his partner replaced extra tiles that we provided plus did some extra caulking at no extra charge over the original quote, which was way above and beyond. Our yard was left neat and tidy afterwards. Later, along with the invoice, Greg sent photos of the tiles that he’d replaced and repaired.

From start to finish, our experience with Crucial was top-notch, and we will be recommending this company to the people we know.