Crucial Roof Services Ltd

Our concrete tile roof was showing signs of wear and tear with a few cracks, and we'd also had a leak during the rain bombs in November 2021. We decided it was time to give the roof a once-over, and we're so happy with the work that Crucial Roof Services did for us.

From the start Greg was straightforward with his info, spending time to answer questions over the phone with no guarantee that we'd ask him to do this work. I also appreciated that it was easy to reach him via text and email to have questions answered after we decided to proceed.

Greg provided us with a quote and came by a couple of days later to do this work. He and his partner replaced extra tiles that we provided plus did some extra caulking at no extra charge over the original quote, which was way above and beyond. Our yard was left neat and tidy afterwards. Later, along with the invoice, Greg sent photos of the tiles that he’d replaced and repaired.

From start to finish, our experience with Crucial was top-notch, and we will be recommending this company to the people we know.

We have been working with Crucial roofing for 10+ years. As a property management company since 2008, many contractors approach us asking to be our preferred vendors, so we have seen the good and bad in contractors for small to large jobs. We have partnered with crucial roofing for many years and the service has been consistent and of the highest quality. The customer service and level of attention to detail will be beyond your expectations! Our homeowners and our management team is glad to have Crucial Roofing as our long term preferred vendor for roofing.

From first Contact to Completion this Company was Excellent to deal with, in both Communication and Performance. I will Highly reccomend in future to anyone requiring these services. Ours was a Terracotta Tile roof with leaks around a Chimney and Skylight. Very impressed with Greg and Crew

My house had a couple of leaks on the tile roof and had hired two handy men who glued black neoprene sheets as a fix. I realized it later on that it is not a prof way to fix leaks. I approached a few local roofers after the problem came back and they all recommended a new roof replacement. That sounds a good plan to non-prof but costly. I was lucky to find crucial on web but I did not understand it is a service company not a roofer at beginning. Greg was very patient to explain in multiple communication on what he can do. I chose his service finally as he is very specialized in tile roof. His service on flashings around chimney and skylights (weakest points on roof, soaked in pics) saved big bucks for a new roof and proved working. No leak any more in rains or snowfalls in past 2 weeks. Highly recommend Crucial Roof Service for repair and maintenance in lower mainland area, BC

We have had a water leak near the skylight in our front foyer for about three years. We tried a couple of times to fix it ourselves, but had no success. We talked to a couple of roofing companies, but they did not work on concrete tile roofs, but recommended Crucial Roof Services and We are so glad they did. From the first time I talked to Greg at Crucial I felt very comfortable that he knew what he was talking about with respect to my skylight and roof. Long story short, Greg called me again a few days later, (on a day we had told him we would be at home), saying the weather was good and would it be OK if he came over to fix the roof. A short time later he said they had found the problem and would have it fixed shortly. Since he was already on my roof I had him look at the other two skylights as well. A few hours later he told me all three skylights were fixed and he would send me an email with pictures showing the problem and how he and Randy fixed it. I highly recommend Crucial Roof Services for any roofing repairs you may need.

Due to wind a tile on our roof shifted causing leak in our kitchen. Greg came to our home and found the shifted tile and secured it back into place. He secured additional tiles in place to minimize risk of recurrence.

After this most recent torrential rain, my home had an emergency roof leak due to broken tiles. Greg (Owner) promised he would come as soon as he could, despite how busy he was with similar calls; he came on the second day (thankfully it had stopped raining since my phone call to him - good luck charm!). Greg provided a free estimate and showed the pictures (of the areas of concern on my roof) to me; he provided very reasonable pricing considering the cost of materials and labour. Greg fixed my home’s roof leak in two hours; he emailed me before and after photos as an educational lesson and for my records. Greg has exceptional customer service, great listening skills, and an excellent work ethic. Greg’s truly an expert, who’s honest, kind, and detail oriented as he resolved my roofing issues in less than 48 hours from my initial phone call - very impressive!!! - despite being inundated with similar calls for assistance. A very sincere thank you to Greg and Randy (co-worker) for saving my home from the rain!

The evidence of a slow leak from the roof appeared on the bedroom ceiling. I visited the attic but was unable to find the source of the leak, though moisture was apparent near a plumbing stack vent pipe. Crucial Roof Services was the second service provider to come to our place after the first attempted fix did not solve the problem. Greg and team were quick to spot the source of the leak and determined a proper remedy. A week later, after much heavy rain, I returned to the attic and all is dry! Fantastic. So relieved to solve the leak, especially when I was unable to detect the source. Excellent, professional, helpful and informative service. I will keep their contact info on hand if ever I need this type of service again.

I called Crucial Roof Services to do Metal Roof inspection & maintenance to be winter ready for the snowy rainy days. The team showed up on a sunny day 2 days later. The inspection result was everything A-OK and no repairing work required. I expected to pay a dispatch fee at least, but the team insisted not to charge me a penny because no repairing was required. The team did climb up to the roof top and check every area of the roof. I used their services a few years ago and am a repeat customer.

Greg came highly recommended from our neighbour. We had a leak near our skylight and Greg came out to take a look shortly after the call and made an appointment to perform the repair as soon as the weather cleared. In addition to repairing the reported leak, Greg and Randy also spotted some additional damage in our concrete tile roof and fixed that as well. He was very knowledgeable and thorough. The entire process was absolutely seamless. Have already recommended him to friends and family.