Crucial Roof Services Ltd

Roofing
Delta BC V4C 1N1
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Roofing
Crucial Roof Services Ltd
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Reviews for Crucial Roof Services Ltd

Average customer rating:
9.8 10 (204 reviews)

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Vittoria Canale in Vancouver
Vittoria Canale in Vancouver
1 review Vancouver, BC
10/10

Perfect Service!

I have dealt with this company for many years now. And I have to say it is so hard to find someone in Vancouver area that is so reliable and pleasant to deal with. Whenever I asked for roof repair Greg was very helpful and dealt with any emergency right away. He is very professional and he brings his camera with him all the time so that he can send you photos of the roof damage and you can see any damage and the repair afterwards.

Approximate cost of services:
$0.00
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Company Response

Thanks Vittoria. It is a pleasure working with you. I can't imagine sending an invoice out without providing proof of work and the education that comes along with it. It is an aspect of customer service that I feel is mandatory and critical. Hopefully those raccoons will not return to your roof now that the pathway they used is removed. Thanks again for being a faithful customer. Greg

Jewelly Fan in Vancouver
Jewelly Fan in Vancouver
1 review Vancouver, BC
10/10

pan flashing for leaking sky lights

Super efficient, great for people with working schedules.
Got info by email and phone with detailed info and pricing.
Crucial Roofing came out the next day to help me replace 2 leaking skylights in the house before the rain came back the following day.
Professional People getting things done. Awesome!
Payment- sent cheque by mail; easy dealing with these people!!!!

Approximate cost of services:
$735.00
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Company Response

Thanks Jewelly. As much as I would like to meet you, in this instance, it was not necessary. The important thing is solving your leak by getting the work done as soon as possible. With e-mail correspondence and your confidence in me we accomplished that. Receipt is coming your way too. Thanks again. Greg

Serena in Langley
Serena in Langley
1 review Langley, BC
10/10

Tile roof repairs

Greg the owner was responsive and happily answered all our questions. I had called 5 other roof companies that either never called back or hadn't organized their business to handle volume and were too busy to help. Dealing with crucial roofing was a pleasant surprise. Solid experience and customer service.

Approximate cost of services:
$1,100.00
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Company Response

Thanks Serena. We appreciate the kind comments. I'm so glad we were able to satisfy your needs. Customer Service is our #1 priority.
Greg.

Susan
Susan
4 reviews Vancouver, BC
10/10

Roof Leak

Greg operates a very professional and honest business! We highly recommend Crucial Roof Services! This is the second time that Greg and his crew have come to our quick aid when we have had a problem. My husband is a senior and can no longer climb up on the roof but Greg takes photos so that you can see what has been repaired. In this day and age it is so wonderful to find a tradesperson that is honest and caring! Thank you once again Greg, to you and your Team! We can rest easy this winter knowing that you have inspected our roof, fixed the problem and pre-empted any future ones!

Approximate cost of services:
$275.00
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Company Response

Thanks Susan. So glad I was able to help again. Staying on top of potential issues on your shingle roof is a great preventative strategy. I'll be happy to look once again in another 2 or 3 years. Cheers. Greg

Gary Grewal in Surrey
Gary Grewal in Surrey
1 review Surrey, BC
10/10

Roof Leak Repair

After reading great reviews online we decided to contact Crucial Roof Services to repair a leak in the roof. Greg and his team at Crucial were great. Their responsiveness from the beginning until after the competition was 100%. Also, I did not have to miss a day of work, the team got the job done and sent me before and after pictures. I was really impressed with the service and will definitely call on Greg for future jobs.

-Reaponsibr

Approximate cost of services:
$300.00
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Company Response

Thanks Gary. With the aid of technology and advanced communication mediums it is possible to do my business without personally meeting a client. I'm so happy you are satisfied. Thanks again. Greg

Esther in Vancouver
Esther in Vancouver
1 review Vancouver, BC
10/10

new roof

Greg at Crucial Roof was first recommended to us in 2010 when we needed a new roof in our rental property. We were very happy with the job Crucial did, so were my tenants as Greg personally kept my tenants informed of the work scheduled, as to disturb as little as possible.
Recently Crucial just replaced my own home roof as well. After we spotted a leak and water not draining through the gutter properly, we decided that it was time to replace our older roof. Just as the first time we used Crucial in 2010, Greg was very professional, prompt in answering emails/calls, patiently answered our questions, sent us the before and after pictures promptly so we were able to ask questions and address concerns. Greg was very thoughtful to invite and encourage my husband to go up the roof a few times to address any concern or question we might have, as well as to see the progress of the work being done. Needless to say, my husband was more than happy to go up the roof, this was a very nice gesture in Greg part to invite us to go and check the roof ourselves. The crew was fantastic and seemed to be happy enjoying the job they were doing, in my point of view this is a good sign. As for the price it is competitive, as both time that we have used Crucial services, we have gotten quotes from other two companies. Both times Crucial has done our roofs, the job was done as scheduled and the site was clean at all times After two new roofs done in our houses by Crucial, we have nothing but good things to say about Greg and his crew. I'm trying very hard to think of something negative to say but there is nothing, nothing I can think of! We truly trust Greg, and will recommend him anytime with not hesitation.

Approximate cost of services:
$13,000.00
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Company Response

Thank you Esther. I'm so glad Sakis was able to come up on the roof and see our efforts and the quality of roof system you purchased. It's our goal to eliminate any doubt or questions, throughout the process, that a property owner may have. So I'm happy we were able to provide that once again. Cheers! Greg. PS. Call me when you are ready to upgrade that skylight to a new Velux :-)

tyb from New Westminster
tyb from New Westminster
2 reviews Richmond, BC
10/10

roof tile replaced

I had a broken concrete roof tile on a very old roof. After searching online and reading reviews I decided on Crucial Roof Services Ltd. I was pleased to receive a call within 24 hours of submitting an online request from Greg Krushel. I was even more impressed when he listened attentively to my problem, ensured me he would come by asap and check it out, then sent me a quote with photographs of the broken tile.

I was informed that the tiles on my roof are no longer made, however Greg had some of the same tiles, but in a different colour. He very creatively was able to switch around the tiles, so the mismatched one is on a discrete part of the roof. Needless to say it was so discrete that it took me sometime gazing at the roof to find it. Furthermore, while Greg was on the roof he kindly added some caulking to the furnace vent stack after noticing that it was missing and didn’t even charge. Again he sent before and after pictures of the replaced tile and vent stack.

I had emailed him a few times to ask questions and he never hesitated to reply back and answer my questions fully and honestly.

I want to thank Greg very much for dealing so quickly and professionally with such a small job. I know there are other companies out there that would not have bothered. I would not hesitate to recommend this company to anyone, and would definitely use them again.

Approximate cost of services:
$250.00
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Company Response

Thanks Theresa. I appreciate the kind words. No job is too small to take on as quickly as possible. If left untreated it would certainly turn into a larger job and that does not benefit anyone. I'm glad everything worked out and again thank you for the glowing review!
Greg

Alan from Burnaby
Alan from Burnaby
1 review Burnaby, BC
10/10

Roof Maintenance

Greg at Crucial was recommended to us by a friend of ours. Greg was professional during the quoting process. Fast responses and patient with our many questions. Pictures of the various items that needed attention helped educate us very much. Also appreciated the after pictures so we can see exactly what was done. We will certainly start recommending Greg from now on.

Approximate cost of services:
$1,500.00
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Company Response

Thanks Alan. It's intelligent to be proactive and your chosen work was just that. I'm glad we could get it done and thanks for the positive words. Cheers!
Greg

shaughn from Vancouver
shaughn from Vancouver
1 review Vancouver, BC
10/10

estimate & roof repairs

After looking around at other roofing companies, and getting estimates from others, we went with Greg at Crucial. He was Quick to get the assessment done and let us know exactly what needed to be done and what was recommended, but not required at this time. Great emails back and forth with pictures and descriptions of the required job. His crew was polite, fast and on time! I always like to hear people talk while they work, especially when its obvious they enjoy their jobs. Was emailed the night they were done with "after" pictures and explanations as well. At no time did I feel pressured to fix the "recommended" items, which will get done in the future, definitely with Crucial! Thanks Greg!

Approximate cost of services:
$1,200.00
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Company Response

Thank you Shaughn! The work you spec'd was perfect. Nothing further was absolutely required and you've greatly reduced the probability of leakage in the future. I look forward to upgrading those skylights when you are ready. Cheers! Greg

Gordon from Vancouver
Gordon from Vancouver
1 review Vancouver, BC
10/10

Cold Storage Facility

Crucial Roof Service was hired to roof a 17,000 Sqft commercial property. Greg and his crew has superb workmanship and are well versed and knowledgeable in the industry. Throughout the installation, they were consistently prepared for unfavourable weather and on point for logistics and safety. Greg was more than willing to give professional insight and advice and was able to foresee potential complications. Punctual, professional, and friendly, the Crucial Crew were a pleasure to work with.

Approximate cost of services:
$110,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Gordon. What a smooth job that was. Appreciate your cooperation as a General Contractor too. Here's hoping you build another real soon! Greg

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Crucial Roof Services Ltd

Crucial Roof is a full service roofing company experienced in all aspects of roofing but specializing in torch on, shingles, and the niche market of concrete tile roofs and rubber membrane gutters. Our roofers are experienced and fully trained to provide the best results possible. Repairs and maintenance to and for all kinds of roof systems are our specialties!

Roofing, Roofs, Roofer, Roofers

CATEGORIES
Roofing
PRODUCTS
Shingel roof systems by GAF. Torch on roof systems by Soprema. Skylights by Velux
SERVICES
Repairs, maintenance, new construction and re-roofs to and for all kinds of roof systems, roof inspections, tar and gravel roofs,
BRANDS
GAF, Soprema, Velux
WEBSITE
http://www.crucialroofservices.com
YEAR ESTABLISHED
2001
PAYMENT METHOD
Cheque, E-transfer, Cash
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies with roof system. Up to 50 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.