Quick Fix Appliances

I never write reviews, but I have to warn people to stay away from this company. They replaced an expensive part on our washingf machine and when this part was found not to be the problem at all they refused to remove the part and refund our money. They then had the nerve to tell us we would need to spend another $900 to really fix the problem. They are experienced and bonded, but do not let them in your house.

STAY AWAY! If I could do it, the rating should be minus 10.

I have read hundreds of reviews as well as the BBB file on this company. I can safely say that there is a pattern.

The website and phone agent both confirmed the 80.00 service fee is removed if you go ahead with the repair. What it doesn't tell you, is it's removed and replaced by a 220.00 charge to diagnose the problem.

It's very interesting that I was told that I should probably just buy two new appliances... "control board was gone on my Miele Dishwasher" which is likely not the problem, according to Miele, and the parts to repair my dryer would be 400.00 plus another 220.00 installation fee. (These same parts are available on line for about 50.00 total)

The tech did not advise me of any additional fees until he had both machines apart, about two hours into the process. He spent four hours trying to diagnose the problem and looking at "how to" videos on his phone. He also made a point of telling me how he will charge people $220.00 if they are called out for something "stupid".

When you pay by credit card, you are charged 5% not the 2.75 as indicated on the website, which under any conditions is against merchant rules.

When I called them after 3 failed attempts to get them to call me, I was told the tech spent the time trying to fix my machine without parts so he was saving me money. No, they would not refund me anything. I have escalated this to the manager, who, from everything I have read will probably not be much assistance. Too bad, so sad.

n addition, the tech advised me that the part was CAD750. I subsequently contacted Miele, and the part in question is $400.00 from Miele directly.

The bait and switch tactics, along with their lack of clear communication and inflated prices is a good reason to steer clear. If that doesn't convince you, check out the BBB unanswered concerns where they have a BBB score of "F".

No, not recommended.

DO NOT EVER CALL THIS COMPANY FOR REPAIRS.
My dishwasher wouldn't drain so I called Quick Fix Appliances to come out and see what the issue was. The woman in customer service told me there would be an $80.00 charge to asses the problem and if I wanted Quick Fix Appliances to complete the repair the $80.00 would be incorporated in the total cost of the invoice, I agreed. When the Technician came out he told me in advance that the MAXIMUM I would have to pay would be $204.99 plus tax plus parts (if needed) and never mentioned once that the $204.99 was also the minimum I would have to pay regardless of how long it took to fix. With that said it took the Technician a total of 50 minutes to pull out my dishwasher find an Olive pit in the motor, remove it and reinstall the dishwasher. GUESS WHAT i PAID? $204.99 for 50 minutes worth of labor, no parts. I called the office back to complain and was told to bad so sad. She said the next time I call for service they will give me $40 off the labor cost. So that means they will only charge me $164.99 instead of $204.99. As if I would ever call them back. I am still waiting for the owner to call me. End result, DON"T EVER CALL THIS COMPANY FOR SERVICE. There are over 60 different companies out there you can call instead. Thank you.

I had an appointment set, and in the meantime, our washing machine started working again. I called to cancel our appointment about four hours beforehand considering there was no appliance to fix, and hoped they could waive the fee considering. They transferred me to customer service where I left a message and never heard back.

Out of sight, out of mind.

Until 2 weeks ago when a COLLECTIONS company (Central Collection Control) called me out of the blue to settle up. I had not received a written bill from Quick Fix or the collections company, and they upped the cost. I called Quick Fix twice, left a voicemail, and no reply.

They didn't even give me a chance to test the service, they simply put my credit at risk without considering due process and customer care. Totally careless, unprofessional, and frankly, poor business practice.

I would never recommend this company considering how little they care for their customers and for follow-up.

A company which is NOT quick to fix your appliance or return your phone calls but quick to take your money!

A very pleasant and polite technician came out to fix the fuses blown after we used the self-clean function in our wall ovens. To repair this required a new thermal fuse and retainer, costing just over $500. But after he left, we discovered the display no longer worked. When he came back, we were told this was a separate issue which would require replacement of the motherboard. That cost us close to $400. However, the day after he put this in, we noticed an error code on the display which again did not allow us to use the ovens. The technician came back, discovered the connection with the motherboard was loose and adjusted this. However, after he left, we discovered the oven lights now no longer worked. Our subsequent phone calls to QuickFix were not returned. After some persistence on my part, someone finally did get back to me. Well, surprise, surprise, he told me the problem with the lights was a whole separate issue which would require the cost of a new service call. Needless to say, I did not take him up on that offer.

It's an amazing coincidence that every time the technician came, there was yet another problem totally unrelated to the original problem which would require more expense. I don't even want to find out how much another company would have charged us for the parts because I already feel stupid enough already to have used this company.

Should have looked them up on HomeStars in the first place!

Unprofessional. Took them more than a month to get the right part and install it, only to find out that it won't solve the problem anyway. Still had to pay at the end for "the service" even after the manager told me that I'll get a discount for waiting.

TERRIBLE COMPANY - DON'T USE!

This company charges for services/parts that are not needed! When you refuse to pay for them, they send a collections company to try and get the outstanding bogus charges. Jeopardize your credit rating for mistakes THEY made.

Installed replacement valve incorrectly first time. Returned and replaced correct part with wrong part the second time. Now say there is nothing more they can do. Left gas range with wrong valve incorrectly installed. And won't refund the $310 I paid. Had to get another company to make the repair...and took them only 30 minutes to fix the problem. Incompetence and crooks at Quick Fix Appliances Inc.

DO NOT USE THIS COMPANY! I called them because they list themselves as licensed service people for most major brands and I need three appliances serviced. The tech came out and wanted over $200/hour for service; minimum one hour per appliance and each appliance was billed separately. the tech quoted me $270.00 for an ice maker that I got from whirlpool for $65.00, all tolled it was going to cost $800 to fix my ice maker (whirlpool's Tech charged me about $150.00. Also the tech insisted on Cash or debit; when I said I did;t have that kind of money available, he said he could take Visa, but would need to charge an extra 5%, which is against Visa's policies.

The tech also told me that I needed a new mother board for one of my ovens...all it needed was a fuse; cost differential is several hundred dollars.

If you need service for Kitchen Aide, jenny-air, whirlpool appliances, call Jenn-air and let them book the appointment. Do not use this Company!

I cancelled this appointment that was made a day in advance. I received a collection note from a credit company to collect this amount which no work was done for. I had received 1 phone message before in regards to this which I did phone back with no information was given to me. No bill had been sent to me. When confronted they denied that a cancellation was ever made. Insists that I pay.