Fortress Windows & Doors

Windows & Doors Installation & Service
Toronto ON M1S 5B2
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98%

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Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (355 reviews)

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Joanne
Joanne
1 review Barrie, ON
10/10

Window replacement

I would recommend this company several times over! During our kitchen renovation our contractor had Steve replace our kitchen window and I was so impressed with the window I had Steve give me a quote to replace our front Living & Dining room windows. The windows came in very quickly and the crew that came to my home for installation - Max & Oleg were all extremely professional, courteous, polite, on time and never took a break, and everything was cleaned up perfectly and the windows look gorgeous! Since we changed the size of our Kitchen window Steve came back to replace our siding at no charge and his attention to detail was very impressive.
Just a positive experience in every aspect. Excellent company with excellent customer service! Thank you!

Approximate cost of services:
$5,000.00
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Company Response

Hello Joanne, thank you for your heartfelt review. We are excited to help people realize their visions of something new, different and better when we take on a project with them. It is very satisfying to see the smile on our customers' face when the job is completed because they are completely thrilled with the job we have done for them! Quality Integrity and Value are the heartbeat of our company and we strive for excellence on every project we undertake. We truly appreciate your business and your feedback. All the best, Steve and the Fortress Team

Job well done!
Job well done!
1 review Georgina, ON
10/10

Windows and Patio Doors replacement

We just recently got 15 windows + 2 patio doors replaced by Fortress Windows and Doors. They were recommended by one of our neighbours, and we must say that we are more then satisfied with the product and installation. Steve was great to deal with: he is very knowledgeable, straightforward and professional. He helped us make the right product choice. He responded quickly to any inquiry I made, raising customer service to a higher level.
Max the installer is an amazing craftsman and a perfectionist. Job well done! Our place was spotless after they were done.
We have since highly recommended Fortress to other people.

I have since highly recommended Fortress to other people

Approximate cost of services:
$25,000.00
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Company Response

Hello and thank you for your review! Chosing a contractor to do a project at your home can be a daunting task because of so many "unknown quantities". We at Fortress Windows and Doors try to take our clients to a place of comfort by being very transparent and communicating the information that will help to make the right decisions. I've often said that running a business is simple but not easy! The simple part is to treat our customers the same way we would like to be treated.. the "Golden Rule"... and we do this. The hard part is all of the logistics involved! We love what we do and it shows in the entire process of the projects we undertake. Thank you for your referrals and for your kind words! Steve and the Fortress Team

Rob in Toronto
Rob in Toronto
2 reviews Georgina, ON
10/10

New Windows

We decided to have 2 windows replaced to start with. Delivered on time and installed without any issues.
Install crew was professional and courteous.
I would recommend Fortress Windows and Doors.

Approximate cost of services:
$2,000.00
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Company Response

Hello Rob and thank you for your review. Every project we do is important to us because we know it's important to you. Everybody has a different budget and needs, and we welcome them all. We look forward to working with you as you move forward with the rest of your upgrades!
Steve and the Fortress Team

Private User
Private User
Private User reviews Ajax, ON
10/10

Honest

Had 2 windows and one patio door installed by Fortress Windows.
Steve was very upfront with the cost and did not try to upsell products. Price was reasonable and the warranty is great. Hopefully I'll never need to use it.
The installers did a great job and were very professional.m

Approximate cost of services:
$6,000.00
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Company Response

Thank you so much for your review. We have the best warranty in the industry and we're proud to offer it to our customers. what happens if "something goes wrong" once the job is completed and paid for? Great "after installation service" is so important and we will always take care of our customers. Pricing is always a factor and we promise to bring our customers great value for their money, I think we are all looking for that when we make a purchase. Thank you again for your business, Steve and the Fortress Team!

Private User
Private User
Private User reviews Barrie, ON
10/10

PATIO DOOR PERFECTION!

We had a patio door put in and could not be happier with the job Steve did.
The product is amazing and the installation was quick. I loved that I didnt have clean up after, they left it so clean it was like they were never there! They were extremely professional and kind.
Highly recommend Fortress.

Approximate cost of services:
$3,000.00
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Company Response

Thank you for your review. We are so pleased that the job we did for you met and exceeded your expectations. It seems that too often we are disappointed with our interactions with contractors these days. we, at Fortress Windows and Doors, are changing that paradigm by having an attitude of gratitude that you chose us to do your project. We're happy when you're happy! Steve and the Fortress Team

Jutta in Toronto
Jutta in Toronto
0 reviews Toronto, ON
10/10

Jutta and Mel

We can´t say enough about the service. When we requested quotes, Fortress was the only company that provided them in writing. Richard was very helpful in our decision making, and followed up with our order. Max our installer was amazing. He worked so hard all day to get the installation done. He was meticulous, pointed out some of the problems we had had with our old windows and then fixed the lack of proper framing and insulation before installing the new windows. Max was pleasant and respectful throughout the process. He left the project only after he had cleaned everything up. Would have him back anytime. Thank you Fortress for an amazing job.

Approximate cost of services:
$4,203.00
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Company Response

Hello Jutta and Mel, thank you for your kind words! I have heard so many comments from people who say that good service is so rare these days. Our position on this topic is simple, treat people the way we'd l8ke to be treated and respect the customers who trusted us with their hard earned money - we are truly grateful! We strive to bring our customers a seamless, trouble free, "no surprises" experience and we're thrilled to acknowledge you as one more of those customers! All the best, Steve and the Fortress Team

Marcia H
Marcia H
1 review Ajax, ON
10/10

Windows installation

I was highly impressed with Fortress Windows and Doors from first point of sale to clean up, post installation. I was so happy to be able to get my Windows in just before Christmas and want to shout out to Steve and Richard for their professional, efficient and very pleasant customer interaction. Its all in the details. Thank you all for a job well done and I will definitely recommend your services to family and friends.

Approximate cost of services:
$2,500.00
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Company Response

Hello Marcia, thank you for your comments! Nothing is more satisfying to us than a customer who is thrilled that they chose Fortress Windows and Doors. We are very "old school" in the way we do business in that we treat our customers the way we would like to be treated! We truly offer our clients Quality, Integrity and Value as a part of our business performance... that doesn't mean we're the cheapest. I think we've all bought something for a cheap price and thought we got a "great deal", only to find out shortly afterward that we had "buyers remorse", for many different reasons. We appreciate your business Marcia and wish you all the best! Steve and the Fortress Team

Brent
Brent
1 review Markham, ON
10/10

Front Door and Patio Door

Richard and his Team did an excellent job replacing my Front Door and my Patio Doors. Richard even made some recommendations which improved upon achieving the look I wanted. The installation team were prompt and courteous and cleaned up upon completion. Richard followed up with me to insure that I was happy with the job. I would highly recommend Richard and Fortress Windows and Doors.

Approximate cost of services:
$9,700.00
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Company Response

Hello Brent, thank you for your review! We always try to work with our clients to get a picture of what they would like the end result to look like. We are thrilled that we have met and exceeded your expectations! Enjoy your new look, it really gives your home great curb appeal. All the best, Steve and the Fortress Team!

shirley in Brampton
shirley in Brampton
1 review Brampton, ON
10/10

After service on front screen door

Dealing with Steve at Fortress Windows And Doors Inc has been the best decision Ive made for my house maintenance. I am extremely happy with the installation of all the windows, patio door and front and back doors by Fortress. After two years, there was a small problem with the front screen door and Steve came by the next day to make the necessary adjustment to the door. This follow up after service was phenomenal to me. He was happy to drop by and make the adjustment. There was no hassle and important to me No charge.

I thank you for your professionalism and your above and beyond follow-up service you provided. I am a happy customer!

Approximate cost of services:
$1.00
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Company Response

Hello Shirley and thank you for your review. After sales service seems to be a lost art for most businesses today and if they do show up, it's always with a hand out looking for more. Fortress Windows and Doors has truly set themselves apart from the competition by providing outstanding after sales service because we treat our clients the same way we would like to be treated. All the best, Steve and the Fortress Team!

L
L
0 reviews Toronto, ON
10/10

Windows and Doors Reviews

Excellent service from day one. We came across Fortress Windows and Doors Inc through the mail out brochures. After contacting other companies, we felt comfortable with Fortress Windows and Doors Inc all because of the follow factors. Richard (our first point of contact) is a very knowledgeable person and provided excellent options to choose from for our windows and doors. Never once made us feel pressured in our decision making, and kept us in the loop on the status of our order and installation times. Richard and his colleague Steve are very professional in making sure the process is done correctly without any shortcuts. Alex and Edward (the installers) were very professional in ensuring the installation is done safely and were very communicative when any questions were asked. Richard even actually made us aware of the Greener Homes Rebate, and provided us details about it throughout our customer experience with them. Thank you Fortress Windows and Doors Inc. Gold star service, and highly recommended.

Approximate cost of services:
$18,000.00
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Company Response

Hello and thank you for your review. There is no "I" in team and it takes a great team to have a championship winning organization! Fortress Windows and Doors has the honour of being rated #1 in Toronto for the last nine years in a row and this doesn't happen by accident. We approach each client and each project providing three ingredients that will create a win/win scenario for all and those three ingredients are Quality, Integrity and Value. Just like a three legged stool, if you remove one of those ingredients, everything topples over. We appreciate your business and your feedback about our awesome Team and wish you all the best! Steve and the Fortress Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Windows & Doors Installation & Service, Gutters & Eavestroughs, and Siding
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.