Fortress Windows & Doors

Windows & Doors Installation & Service
Toronto ON M1S 5B2
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Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (355 reviews)

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Victor P
Victor P
1 review Oshawa, ON
10/10

Installation of Front and Patio Doors

Fortress Windows and Doors were recommended to us by family members. Steve was great to work with and a true professional. Our installation team Max and Oleg were meticulous in their work and left our home clean and tidy. We would not hesitate to recommend Fortress to anyone! Quality work and quality product! We love our new front door and patio door!

Janet and Vic

Approximate cost of services:
$8,000.00
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Company Response

Hello Victor and Janet, thank you for your review. We take great pride in our products and workmanship! Fortress Windows and Doors will source products that we believe are going to give our clients the best value for their money. We have many years out in the marketplace and have seen the lower quality, cheaper priced products fail miserably... we never use those products! Quality, Integrity and Value will always take precedence in our business dealings so that YOU, our client, will have a seamless trouble free experience! Thanks again for your business, Steve and the Fortress Team!

H in Toronto
H in Toronto
3 reviews Toronto, ON
10/10

Best decision investment we’ve made!

They were a recommendation from my cousin.

They came by a day or two after our initial phone chat.

First, Steve number one (sales manager) came by and took some rough measurements and notes. Majority of our windows (15 total) were needing wall adjustments, and we had two doors (French and single door) replaced. It ended up costing us around $37,000 which isnt cheap, but its the quality, skill and warranty that youre paying for, and its worth every penny.

Then Steve number two (the installation expert) came by with Steve one, and they took accurate measurements and chatted through any other red flags (I.e. structural implications etc).

Steve one sent us the final quote and asks for 25% deposit. The order was put in and it took around 2-3 months (if custom sizes) to be ready.

The crew came by and were there about 3-4 days and did the full installation. The crew worked really clean, but I still recommend removing and covering everything with protective covers from around the vicinity (ie clothes, flowers, blankets, appliances) pretty much anything within the 3ft radius I would clear from their way so they can work in a clean efficient way.

One of our windows was unique greenhouse style so it took longer to produce, so they came by again a month or two after they did the other windows.

The team was super nice and friendly. They were very accommodating when it came to schedules and timing, and also adjusted the quote as required if the scope changed.

For the trims we decided to go for a straight flat trim vs the typical ridged one. This wasnt originally offered but when we asked the team was happy to provide.

I would 100% recommend these guys and if I ever need any additional work done, Ill be reaching out to them again.

Approximate cost of services:
$37,000.00
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Company Response

Hello and thank you so much for your remarks. Business partnerships can be tricky but when both owners are named Steve it can get comical at times... ie Steve 1 and Steve 2..lol. The really great thing is that we both bring a tremendous amount of wisdom and experience to the clients we serve. Throughout the "covid experience" we all endured, supplies and materials were not as readily available so time lines were extended on job completions. Thankfully, we appear to be beyond that now. It was a pleasure to work with you and your home has taken on such a great fresh and updated appearance as well. Enjoy your new windows and doors! All the best, Steve (1) and the Fortress Team!

Private User
Private User
0 reviews Vaughan, ON
10/10

Patio door installed

Had a new Patio door installed by Steve and Richard today and am 100% satisfied. The work they did was fantastic and I would recommend Fortress to any one looking for new door or windows. Thanks guys for the awesome job.

Approximate cost of services:
$1.00
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Company Response

Hi Peter and thank you for your review. We supplied you with a custom sized patio door and it fit perfectly!! Everything we do at Fortress Windows and Doors is done with Quality, Integrity and Value, in mind. Thank you for your business once again. All the best, Steve and the Fortress Team!

Private User
Private User
Private User reviews Markham, ON
10/10

Replaced windows and front door

We replaced 13 windows plus the front door and were very happy that we chose this company. Were so impressed with their honesty and professionalism; great products and services. Special thanks to Richard, Max and his team. Highly recommend!

Approximate cost of services:
$32,000.00
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Company Response

Hello and thank you so much for your review. You brought up something in your review that is a huge thing in business and that is HONESTY. Our motto is Quality, Integrity and Value and it is how we operate our business. We want every customer to feel satisfied that they made the best choice when they decided to award their project to Fortress Windows and Doors. We do have a great team of professionals and thank you for also acknowledging that. All the best, Steve and the Fortress Team!

Adrian
Adrian
5 reviews Bowmanville, ON
10/10

Replace leaking sliding glass doors

Had two sliding glass doors replaced, one above the other through kitchen and walkout basement that would leak from the top in heavy rain. Steve and Steve did a great job assessing and setting up the work and Max and his team completed the install making sure to address the leaking issue with great attention to detail!

Note: the quoted price includes two kitchen windows installed as well.

Approximate cost of services:
$8,380.00
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Company Response

Hello Adrian, thank you for your review! Water leaks can be quite tricky because many times the leak starts in one location and "shows up" in a different location! Our team of experts have many years of experience with troubleshooting these types of issues. The beautiful thing about doing business with Fortress Windows and Doors is that we are always here for you if any issues present themselves in the future... we have your back and prompt, professional service is what separates the great businesses from the rest! Steve and the Fortress Team

John
John
5 reviews Oshawa, ON
10/10

Front Door Replacement & 7 New Windows

Found Fortress Windows on Homestars after reviewing several other companies and getting a couple other quotes and decided to go with Fortress despite not really knowing anything about them and must say they did not disappoint. From first point of contact with Steve we found him to be a sincere, knowledgeable, down to earth kind of guy who was very easy to talk to and took the time to listen to exactly what we were looking for. He responded to any questions we had immediately and always put our minds at ease. The installers were also amazing Max and Oleg who were meticulous and took great pride in their work and truly worked non stop to get the job done. They cleaned up their work areas spic and span and you wouldn't even have known they were there. We had a total of 7 windows installed and a new front door and they all look amazing. So glad we took the time to read the reviews from other consumers and that we chose Fortress to do the work. We wouldn't hesitate to recommend or use Fortress again for any other future work. Thanks so much Steve and to your team for the fabulous work, we couldn't be happier.

Approximate cost of services:
$20,700.00
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Company Response

Hello John, I really appreciate your heartfelt review. Nothing makes us happier than a customer who is thrilled that they chose Fortress Windows and Doors. Quality, Integrity and Value are the three business principals that guide our business in every area. We have a great team and it shows on every project we do. Thank you for your business, we are grateful! All the Best, Steve and the Fortress Team!

Private User
Private User
Private User reviews Toronto, ON
10/10

Windows and doors replacement

Replaced front and side doors, 2 large living room windows, 5 basement windows. Exceptional service, solid product, great installation. Very satisfied with the company, the whole process and attitude at all stages. Highly recommend!

Approximate cost of services:
$15,000.00
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Company Response

Hello and thank you for your review! Whenever someone decides to do a renovation of any kind, they're hoping to find a trustworthy contractor who will bring quality, Integrity and Value to their experience as well as a seamless trouble free process. We, at Fortress Windows and Doors strive to do all of this, every time! We are so pleased to hear that you had such an experience with your project. All the Best, Steve and the Fortress Team

crguillermo
crguillermo
0 reviews Toronto, ON
8/10

living room bay window

personnel are professional as well us their skilled workers able to accommodate concerns pertaining to the project

Approximate cost of services:
$748,738.00
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Company Response

Thank you so much for your review. Every job, b8g or small, is important to us because it's important to you, the customer. Running a business is simple but not easy.. what does that mean? Treating others the way you would like to be treated.. that's the simple and vitally important part; looking after all the logistics and processes of the business, we'll that's the difficult part. Our goal is to give our customers a trouble free, seamless experience that will leave them smiling at the end of the project and be glad that they chose Fortress Windows and Doors. All the best, Steve and the Fortress Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Exterior Door and Storm Door Replacement

We were really happy with Fortress Window and Door. Richard was professional, honest, friendly, and helpful. No sales pressure. He noticed there might be some complexity regarding the smaller size of our door and was transparent about the options available and timelines. Installers did a quality job. We would definitely go back next time we need a door or window install.

Approximate cost of services:
$4,000.00
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Company Response

Hello and thank you for your review. Richard is an integral part of our organization because of the very attributes you have mentioned! A team is only as strong as its weakest link which is why we are so proud of our team. Each one brings tremendous value and strength to our organization and to our clients. Thank you for your business. All the best, Steve and the Fortress Team

Laura in Toronto
Laura in Toronto
0 reviews Oshawa, ON
10/10

External door in sunroom

Fortress Windows and Doors were wonderful to deal with. From the initial communication, ordering and installation.

Great quality door. Top notch installation to frame the door in - this is the most important aspect to replacing a door, in my opinion. The time and effort involved to install takes experience and skill. Fortress Windows and Doors has that. Thank you!

Approximate cost of services:
$3,000.00
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Company Response

Hello Laura, thank you so much for your review. We at Fortress Windows and Doors, pride ourselves in our ability to take on the "not so easy" jobs. Working on older homes can be especially difficult for many reasons but our installation teams always rise to the occasion! We also love to create a seamless, trouble free experience for our clients. Thank you for your business! Steve and the Fortress Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Windows & Doors Installation & Service, Gutters & Eavestroughs, and Siding
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.