Fortress Windows & Doors

We appreciate your glowing review Ovi and Susan. Excellence is our goal in every transaction we encounter from the first introduction to the finished product installed. Let me say, we aren't perfect, occasionally mistakes are made - we're human after all. Sometimes our suppliers make an error in production as well but we will always discuss our situation with our clients openly and honestly and keep them aware of what exactly is happening. We won't try to hide mistakes and we will always accept responsibility whether it's our fault or not. When our clients entrust us to do a professional job - that's exactly what they'll get and so there will be a resolution to every situation that arises. Truly, it's not what happens, but how we handle it that matters. We strive to set ourselves apart from the competition both in supplying top quality products and top quality service. Thanks again for your awesome review and your home certainly has a great fresh look with your new front door.

Thank you Mikel. We appreciate the fact that you are a repeat customer and are sincerely grateful for your continued business and referrals. Our simple rule is to treat our customers the way we would like to be treated and that's exactly why you see the words Quality Integrity Value at the bottom of our business cards. All the best with the rest of your renovations and your growing family!

Geri, thank you for your heartfelt and sincere opinion of Fortress. It was our pleasure to bring a professional and trustworthy experience to your renovation project. We truly do put ourselves in our customer's shoes and create that "win - win" environment so our customers know that choosing Fortress Windows & Doors was the right choice. The Fortress team wants to wish you the best for your future endeavours.
Steve

Hi Katrina. Thank you for choosing Fortress Windows & Doors to do the project at your home. We know that for most people, their home is their "castle" and they take pride in keeping it a beautiful and comfortable place they look forward to returning to at the end of the work day. The old saying "it's all in the details" holds true when doing any upgrades in your home. We take pride in our master craftsmanship and doing work to the highest industry standards and seeing the smile on our clients' faces at the end of the project. All the best to you and your family, it was a pleasure working with you.
Steve

Hi David. I know it can be scary for the consumer to sign a contract for $23,000 and hope they chose the right company to supply and install their windows and doors. We have extremely high standards and will never compromise the quality of both the product we bring and the professional level of installation - the best product will not perform optimally if installed improperly. At Fortress Windows & Doors we live and breathe Quality, Integrity and Value because with these three components braided together our customers will always be 100% satisfied, as you are! We appreciate your business!
Steve

Hi Miri. Thank you for choosing Fortress Windows & Doors. Our first goal is to make sure you get good value for your hard earned money by bringing top quality windows and workmanship to your project. The installation crew, headed up by Steve McCue, are the best in the industry and we stand behind our word to be there for our clients if there are any concerns after installation - which fortunately is rare. We always do whatever it takes to keep our clients happy they chose Fortress, which is why we have so much repeat and referral business today.
Steve

Hi Michelle. We can't always be the lowest price but we will ALWAYS be the best value... and we all know that value will trump price every time. We know that what goes around comes around so if we see something small that needs our attention, even though it's not on the contract, we'll handle it with no charge. Thanks again for your business! Steve

It was an unfortunate circumstance that you had to call for a new door but we're glad you chose Fortress Windows & Doors to help you out of a bind. We pride ourselves on being "pros" - thanks for the complement. There are too many unscrupulous people in this industry that would have taken advantage of you in this particular situation. We have an excellent working relationship with our suppliers which enabled such a quick turn-around time to get your home secured. Thanks for your business!
Steve

Hello Marisha,
Thank you for the opportunity to work at your home. The old saying "your home is your castle" is so true and we, at Fortress Windows & Doors endeavour to treat each client like they're our only client and that's why we have so many repeat customers like yourself. Thanks again and we truly appreciate you and all of our clients!
Steve

Hi Shirley. Thanks for the compliments! I know that your history as a sales trainer gives you a little more insight as to what to look for when somebody shows up at your house. It's easy to be honest when I know the products we're offering our clients are top quality. I mentioned that Steve McCue and his installation team were the best in the industry and they prove that every day on the job site.
Thanks again Shirley, we appreciate your business!