Fortress Windows & Doors

If you are looking for a quality company that delivers excellent customer service than look no further. I have used these guys and I have been very happy with there commitment to excellence and there top notch customer service. We had a bit of a hiccup in the ordering of the windows and Steve went above and beyond the call to ensure I was happy, safe to say that's why I am writing this review. I am extremely happy with these guys and I highly recommend them!!

thankyou for a job very well done. The work has exceeded my expcetations. Steve Mercer is truly a man of his word and is very professional and also listened to my concerns. Both my husband and I felt very confortable working with him and the crew. The team that did the work was courteous,friendly and had a respectful attitude towards me and our home. I endorse and recommend Fortress windows and Doors, without reservation. thankyou...Merria.

Steve Mercer is a nice guy and very professional. His team provided excellent and high quality work with satisfying results for a reasonable price. We had 4 sets of windows and our front porch done. We'd definitely recommend his service to our friends. Keep up the great work, Steve! It's been a pleasure doing business with you. -Meta

Steve Mercer is a nice person to work with. He provides professional solution from the customer's point of view. Always being patient to listen to what we want and dealing with every single detail we could have before starting the project. We replace 12 windows and 1 front door. Everything works very well as promised. The actual working team, lead by Steve McCue, took care of our new installed hard wood floor during the installation. The project is completed without any extra clean work. Thanks to Fortress Windows we highly recommend Steve Mercer, Steve McCue and their team!

I would like to thank the crew at Fortress Windows and Doors. First the product they use is top notch. Steve offers a competitive cost for the product he offers. The crew came in removed and replaced all the windows and doors in the house using high quality craftsmanship. Cleaned up after themselves and job was done earlier then the original commitment date. This is no surprise as I have used Steve in the past on another property. In fact I have recommended Fortress to do a porch enclosure for my parents as well. Good job guys. I obviously would recommend Fortress to anyone.

Paul came and inspected our windows and gave us a fair price. The workers who came to install were very courteous and professional. Paul came back and inspected the work that was done the next day.

we really liked these guys from the start, no sales pressure at all which was appreciated and quick to return my phone calls when I did have questions about what to expect. Installers were all pros and courteous. Job very well done and they were able to work with my demanding schedule. Definitely recommend this company for overall value.

I had most of my windows and a door replaced a week ago today and i can see and feel the difference in my home. The well done job by a great crew and the quality windows saving me $$$$ right now! I have already recommend him to my brother. Thanks Steve

Executed the job in a full day. Showed up with an experienced team of guys and were in and out with no evidence that they were even there except for my great looking new windows and front door. Steve and Steve were very profession during the whole process from start (selling the job) to finish (installation of the job). They were both easy to contact over the phone regarding any questions I threw at them about the job at hand. I would recommend them and or do business with them again.

1Jan2013 ------------ Letter of Commendation - Fortress Inc. ------------ Steve Mercer, Steve McCue & Fortress Inc Team delivered for our firm (Pericles Partners Inc.) - a TERRIFIC TURNKEY PROJECT SOLUTION @ COMPETITIVE PRICES installed at VERY SHORT NOTICE (7 days before X Mas): Complete Installation --- in the bitter cold & snow of Dec 2012 (20-28th) --- of 5 Basement Bedroom Emergency Egress Window SYSTEMS (BBEEWS) @ 3 Tenanted Rental Properties in Hamilton, Ontario. ------------ Fortress Inc delivers true VALUE for MONEY: Met our 4 Key Success Factors --- a) Products (Best), b) Price (Competitive), c) Performance (Met SPEC in Tough Winter Weather & Short Lead Time), and d) Principals (Leadership of Steve Mercer/Steve McCue & their Installation Team). ------------ Fortress Inc - delievered a COMPLETE TURNKEY SOLUTION leaving the 3 Rental Properties & 5 Basement Bedrooms in a PRISTINE STATE. THIS was of great importance to us --- that there be NO MESS left during & after the completion of the BBEEWS in these 5 finished & fully occupied basement bedrooms. ------------ Ontario Building Code # 9.7.1.3 & International Building Code # R310.2 were FULLY MET for each BBEEWS Install. ------------ During & At Completion --- we made regular inspections & comments, and all our suggestions & deficiencies were dealt with without delay by Steve McCue & Steve Mercer. ------------ Fortress Inc. delivered 100%: True VALUE for MONEY !!! ------------ We were HAPPY TO PAY Fortress Inc. for services rendered. ------------ We are professional engineers, and well experienced in both preparing project specs, pricing estimates, and executing tasks. ------------ BOTTOM LINE: Fortress Inc & Steve Mercer & Steve McCue get our highest commendations for this Turnkey Project. ------------ Please feel free to contact myself if you have any questions or need clarifications. ------------ Sam Chakraborty, P.Eng., ------------ Pericles Partners Inc. ------------- Missussauga, Ontario, Canada.