Miri from Toronto

The reason I gave Elite a 2 is because everyone I interacted with was pleasant and polite. Unfortunately, after 3 different technicians and 5 house calls, my dishwasher is still leaking - I have been without a dishwasher for most of the summer. My frustration stems from the inefficient and ineffective call back system Elite has. I should be able to contact the technician directly if theres an issue with a repair they made. Instead, Im forced into this back and forth of call backs between the office and technician, resulting in at least a week between visits. Secondly, of course, is that 3 different technicians have not been able fix my appliance. Dont call yourself a leading expert in repairing all major appliance brands if you can not support this claim. At resent time, I am still waiting for a call back from the last technician who fixed my dishwasher 5 days ago.

We recently renovated our kitchen, family room and powder room on the main floor. Elena and Stefan were responsible for all the tiling: our kitchen and powder room floors, kitchen backsplash, and floor to ceiling fireplace surround in the family room. They did a great job on all of our projects. Our kitchen backsplash is a marble herringbone mosaic tile and they installed it beautifully! The fireplace in the family is the focal point of the room and it, too, looks superb! I also appreciated that they extended their contractor discount when purchasing the tile. I would definitely recommend this husband and wife team if you need tiling done. They are professional and did a great job in my home!

We wanted to update our 30-year-old+ windows and found out about Fortress Windows from a flyer we received in our mailbox. After comparing 3 different window companies, we picked Fortress because of their competitive price and a feeling of trustworthiness we got from Steve. They were quite accommodating to install our windows in the dead of winter (end of December). We had a couple of small issues after installation, and they were dealt with promptly and professionally. We are very happy with the look and function of our new windows, and look forward to savings in our heating bill!