Mega Interlocking & Custom Designes - No longer in business

DO NOT PAY THIS GUY ANYTHING! I hired him to remove snow for this winter. Paid him first half in cash and second half was supposed to be due in Jan 2015 by a post-date chq. This guy came late first time when there was a heavy snow and I didn't bother because he showed up eventually but it was very late. Second time there was a 15+cm snow I woke up in the morning and he did not come at all this time. I had to get up at 5:30 am to clean 15 cm snow myself so my car can get out from my garage for work. He never answered my calls and my voice mails. He was just disappeared. If I get to remove the snow by myself, what is the point to hire someone? So I left a message to cancel the service. Here is what is really unbelievable for this guy. I cannot believe he was trying to take out the second half of my money in Jan... Horrible service and awful person. This is the worst service ever. I would never recommend this company.

We hired Mega Interlocking & Custom Design in the summer of 2013 - work was promised to be done in beginning of July - NOT started or finished until the end of August. We have sinking interlock - I contacted Dave (the owner) a number of times since July - and do not receive a serious response. Service is horrible! Guaranteeing the work?! None dependable contractor. I would never recommend them to anyone.

It started snowing Sunday and as of
Monday evening they still hadn't come to remove snow. This is the 4th snowfall with over 4inches of snow and no show. Unless I call if they answer, they wont come, and then its to late I have had to shovel myself.
His voicemail was full and he wasn't answering the phone. First time I called. I get the excuse that his equipment was locked up and couldn't get to it but that he would send someone right away. I waited 3 days and still nothing. When I gave him my address he kept asking where it was. He had no problem finding us when he needed to get his money. Second and third snowfall I didnt even bother calling him they were a no show. Never again.

WARNING:After waiting for 30 hrs.for my driveway to be ploughed he finally showed up, spent not more than 5 minutes, he left it a mess I had to finish the job myself, these people all they want is your money but you get ZERO service. DO NOT HIRE MEGA INTERLOCKING AND CUSTOM DESIGN ( MEGA SNOW REMOVAL)

Completly not satisfied with my experiance, but am satisfied with the end result. Believe all the reviews you read! Before the owner responds, yes i have paid in full and am NOW satisfied with the final product, not the road to get here.

First - i was sold a job that would be personally overseen by the owner. The only time he was here was during demolition and to collect payments.

Second - The job was completed 4 months after the promised completion date. The project did not even start until after the promised completion date. There was a 2 month gap between demolition and when mateial arrived.

We were given many promises that were not kept, and when we were finally able to reach the owner or project manager, they gave many excuses and additional promises that were not kept.

We were given all the assurances that the owner would take personal care in this project but it was sub contracted out. No complaints about the subs, they have addressed all our concerns.

Many times phone calls, voice mail and texts went unanswered for both the owner, sales and project manager.

End result is fantastic, we are happy from that perspective. Time will tell if it holds up. If you dont mind the delays and agrevation, perhaps I could recommend this company.

You should not use Mega Interlocking (or their other name mega stone) at all. Unfortunately the story I have is similar to other postings so please take heed of our experience - if you end up in our situation you will feel very stupid, out a significant amount of money, and with an eyesore and safety hazard for an extended period of time.

I signed a contract for my backyard patio, walkway, driveway and front porch in early September. It was not a small job and I now deeply regret choosing mega interlocking however on the basis of the numerous high score postings on home stars I felt reasonably comfortable - I now suspect these are likely not actual customers. My experience started out with them arriving unannounced early in the morning to begin excavation and this actually made me feel that the job would complete quickly as it was only a few days after the contract was signed. However all they did was dig up the old driveway, front area and backyard and take a large deposit – the pictures show my current state - over 2 months has passed and this is what I’ve been living with. Once they finished digging the old stone up they informed me that it would be a couple of weeks before they could continue as they had to allow the ground to settle. I have had my front and backyard dug up for over 2 months now and they informed me early this week that they would not return until next spring to complete the job – when I asked why I was told that it had been too wet lately.

Once they have their deposit they will leave you hanging using your deposit to provide cash flow for the company with no actual restart date scheduled or brick delivered just a vague reference to once the ground settles. If you insist on using them do not give them any deposit at all at least until the brick arrives - once you pay them anything they will leave you with a mess in your yard and a sinking feeling your stomach.

I posted comments reflecting my experience and concern after a month had passed since the original excavation and David called me asking that I remove the posting due to a misunderstanding and committing to address the situation. I agreed to do this as I wanted to give him the benefit of the doubt and frankly I didn't want to lose my deposit. He returned to my house 4 weeks after the original excavation date in the dark walked around the yard for 5 minutes and determined that the ground had not "settled enough to begin" but committed to completing the job within a month. At that point I should have followed through on my intention to cancel the contract and demand a refund but I gave him the benefit of the doubt. Since then the other professional contractors I have spoken to have laughed at the idea that a replacement job would require months of time for the ground to settle. If you value your money and peace of mind do not use them. The risk associated with these guys is too high in my opinion for anyone to use them regardless of the competitive pricing - you are better off not taking the chance that you may be one of the homeowners who are left with an eyesore for an indefinite period.

I trusted Harris their sales rep as he appeared to be genuine and capable and I have proven to be an extremely poor judge of character. I trusted their owner David wasting 4 weeks of additional wait time after he came to reassure me. I even accommodated David’s ask for an increase in the deposit by $2,000 the day they came to dig up the old stone. Like a fool I trusted him and paid the increase as he said there had been a mistake in the quote. Now, mid-November I am likely not to recover my deposit without taking formal legal action so I would encourage any of you in a similar situation to wait no longer – cancel your contract and try and get an alternate contractor to complete the job before the snow. I have been lucky to find a contractor who is so mortified by the service Mega Interlocking provided that he is arranging for his company to fit me into their schedule and help me out of this terrible situation. They are going to work on the weekend on the priority areas to ensure my home is restored to a safe and livable condition.

I would NOT believe any of the 10 star reviews! I have experienced the same as many other 0 reviews that I have come across on the internet. Harris who comes across as a professional and well informed person sold the job to us and our neighbour on AUGUST 25th, we both picked the stone (basic nothing to glamorous or FANCY!), we were impressed when they showed up on September 10th to excavate and put down first layer of gravel, we paid then first deposit as we agreed, we keep our word and paid them (BIGGEST MISTAKE we have ever made) $5000. that was the end of that. Sent a friendly text to DAVID (claims to be the owner .. I wouldn't be so proud of that if I were him) on Oct. 2 at 9.27 am. asking when they will return, Response: "still waiting on stone colour" sure we believed him at the time. Oct 7 I text him again. "any news" response "still waiting" Oct. 13 "it's now 9 weeks where are the stones" - now it's getting a bit unbelievable that a stone company takes THIS Long to order stones. His response " be patient' Oct 15 inquired AGAIN his response " stones being MADE" seriously?!?!?!?! Oct 24, 25, no reply to any texts.... Oct 30 his response "ground Wet" (we signed in AUGUST!!!), Oct 31, and today Nov 8 we have snow on the ground (STOUFFVILLE) and guess what NO STONE!~!!!! and not only has David been so SHADY his so called project manager Leena called me 3 weeks ago promising stones the following week and nothing. according to her answering machine she only works Mondays and Fridays from 9-5 and we have called during those times ON NUMEROUS occasions and guess what no response ! most times the machine is full, which I'm pretty sure are from other they have mislead and Harris...well he's disappeared. I am advising any person out there who have saved their hard earned money to make their house beautiful to save them selves and go else where. Mega interlocking have been nothing but a nightmare. ALL those reviews out there are true about them. I am seeking legal action because I need my front and back to be accessible soon and before someone sues us by tripping on our front step. I'm frustrated and very angry.