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Snow Removal
Mega Interlocking & Custom Designes - No longer in business
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Reviews for Mega Interlocking & Custom Designes - No longer in business

Average customer rating:
2.2 10 (18 reviews)

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Pino from Etobicoke
Pino from Etobicoke
2 reviews Etobicoke, ON
0/10

Patio & Walkway

In August, my wife and I decided to get our interlocking done. After interviewing a few companies, we went with Mega since we felt the most comfortable with Harris ( Sales Manager ). Along with us, a few other neighbors also hired Mega to do there interlocking. So we felt even more comfortable. WHAT A MISTAKE WE MADE !! We had a rollercoaster of bad customer service from these guys starting from the initial start date. We signed Aug 7th, they were supposed to come 2 weeks after. The night before they were supposed to come, we get a call from the sales manager saying that most of their machines got taken so they can’t come do our job right away. We understood, and gave them the benefit of the doubt. Long story short, they didn’t come to our house until the first week of Oct.
2 months of excuses from David ( Owner ) Promising he will be there one day and I get home from work to find no one there. I requested my deposit back numerous times because I was tired of waiting, and his answer was , " the bricks are ordered " you don’t get a deposit back. Which was not true, because I even called the paver company they order from and they confirmed that there was no orders. So he finally gets the work started, digging it’s all good. Then they start laying my interlocking, to find that he is using the wrong color for my boarder, My wife mentions the wrong color to him, and he got all frustrated and said that the interlock distributor did not have my agreed boarder color in stock, which was not true either..So I said to him, you don’t think to call your customer, letting them know of the change before laying half of it down.. this is not right.. I’m paying a lot of money for something that I don’t want.. He walks away saying " leave me alone , im working.. THIS IS CUSTOMER SERVICE !! YA RIGHT !! It doesn’t stop there people...I have interlocking on the side of porch as well that they didn’t even use all the appropriate stones to design it like all the other areas. They used all the left over small pieces..
Words cannot express how unhappy my wife and I are at the end result. Every day we walk around outside, and we find something wrong because of the poor workmanship and service.
Now, I will probably have to get another company to fix his work after all the money I have already spent.

Approximate cost of services:
$7,500.00
7 of 8 people found this review helpful.
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Company Response

Hello my name is David, the owner of Mega Interlocking and I would like to repond to Mr. Pino’s post. We had finished Mr. Pino’s interlocking project around his house in September not in October. I had not received any phone calls or written letter by Mr. Pino asking to cancel the contract or the return of his deposit. I have on the back of my contract the 2002 Consumer Protection Act which was written and registered by a lawyer so any customer can read before signing my contract. I don’t know why Mr. Pino would claim that we had not ordered his stone for his project. My company did 5 other neighbors project on the same street of Mr. Pino totaling approx $60.000 and they were extremely happy with our work. We just recently signed on contract $48000 more work on Mr. Pino’s street and one street behind. Mr. Pino was trying to make us do his project first before everyone else on his street and the way we do business is to do the customer projects as they sign and he was the last of his neighbors to do. We can assure everyone that reads this post that we use only the finest material. The contract between Mr. Pino and Mega Interlocking states that there is a written warranty for 12 month. After I finished Mr. Pino’s project he inspected the work and paid in full.
If Mr. Pino has any complaints I have not received any calls or emails about this issue and he has my contact information.

Gabriela Severino in Woodbridge
Gabriela Severino in Woodbridge
1 review Vaughan, ON
0/10

Unfinished work by Mega Interlocking owns by David

Unfinished work by you
Dear David, you came today to ask for money when you didn't finish the work you started more than two months ago. You told me a month ago that you are going to send a person over the weekend to fix some areas and also you added that before my last payment you will start to do the side of the house, leave it ready for us to place the stones. Nothing of what you promised to me it happened. I will pay you as I told you; but first you need to finish the backyard and fix the front. In the same day that you finish the job you will get pay. It is my word. I sign it. Gabby Severino

Approximate cost of services:
$0.00
5 of 5 people found this review helpful.
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Company Response

Hello my name is David, the owner of Mega Interlocking and I would like to correct this post. Mega interlocking went to Miss Gabriela home to give her an estimate on the project for the front and side of her house in Woodbridge. My sales rep and Miss Gabriela negotiated the deal and she signed our contract. We finished the project as per our contract then Miss Gabriela after paying us (in full) ordered another project in her back garden (for a back patio with two steps) as she was extremely happy of our work. She told me that she cannot pay right away for this new project and asked me if she can have a 30 day extension on her payment. We finished the second project - the back patio and we left giving Miss Gabriela extra 30days for her to find the funds to pay us. After 60 days of not hear from Miss Gabriela about her payment I went to her house several times to pick up my payment for the back patio project. After few times of me going to her house I was able to speak with Miss Gabriela face to face. She refused to pay us at first trying to get a discount for the second project but after 10 weeks she finally paid in full.

Ralph Wallace in Woodbridge
Ralph Wallace in Woodbridge
2 reviews Vaughan, ON

First Review

10/10

Our driveway, stone on the porch, the front walk, the side of the house and back yard patio

We got all these fliers in the mail and actually called everyone for estimates. Mega had the most professional and knowledgeable salesman out of everyone but the price was not the cheapest, but not the most expensive either. I was really impressed that there was no up-selling with this company. As a matter of fact, the salesman came up with an idea to save us money and end up with a better layout. They showed up when they said (2-3 weeks - it was the 3rd week) and these guys worked great even though we had a heat wave. The crew was very friendly and always smiling and joking with us, a very pleasant bunch indeed. The job took two whole days (I thought it would take much longer) but at the end, my wife and I were very impressed and happy with the end result. They even did some custom fancy designs of which I thought they would charge us for but they didn't. Honestly, how better can it get than that!? Great job guys! You have all my referral and future business! Ralph & Magda Wallace, Woodbridge, Ontario

Approximate cost of services:
$15,000.00
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Company Response

thank guys

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