I had new plumbing installed for a kitchen and bath. Fox told us he would have a plumber come right away. It turns out he wasn't able to so he called another plumber to do the work, charging us a premium. We had one plumber and an apprentice for a day and a half. They pulled down the ceiling in the laundry room leaving a huge mess (even though they were asked not to) and most of the work needed to be re-done. Dave collected his money and cashed the cheque before we could inspect the work. We spent over 2 months trying to get him to fix the work. He finally refunded us only $400. We have already paid over $2000 getting it fixed. It was a HORRIBLE experience. I would never deal with them again.