Standard Broadband

We love Standard Broadband. There is always someone available to help and problems get solved quickly. We have excellent internet service.

you can't leave less than 1 star. this service is all smile and mirrors. signed up and even had business service installed at a higher price point . nothing but stories from Scott . once they installed my tower at a huge cost I was stuck and they knew it . I should have did more research . Not one person from customer support will give you a straight answer ..: the owner is a total joke . Do not trust them

I am a rural customer and have been with Standard Broadband for many years. Their customer service is amazing, provides call backs the following day. I have their Rural Fiber Optic plan and it rarely goes down. When it does, Standard Broadband's web site posts regular (and in cases hourly) updates as to the ETA. It is expensive, but being that it is rural and the distance between houses with no other providers, I'll enjoy what I have.

Horrible service. I should have known the moment the install was not free. They know you won’t like their crappy service, they don’t care cause they make install fees off everyone before they cancel. A business who’s profits are based on installations costs they put on their customers. Be smart, stay away.

We continually call for service no call backs Then we finally get hold of someone and they don't call u back or show up for appointments i would stay away from this company

I read the reviews and tried really hard to keep an open mind, there were good and bad reviews so I gave then the benefit of the doubt. I am rural in the Speyside area and my only option is wireless. I was tired of Rogers and their pricing, so I called Standard Broadband with some optimism. One of their towers is less than a 1/4 KM from my house with line of sight, so I was told to expect a solid 9MBs to 10MBs on the 12/1 plan

The install was great. The tech was courteous and really good and I couldn’t have been happier with the job he did. Again, he said “oh yeah, this close to a tower, you’ll get 9-10 easy”. Install compete and tested at 9MBs on a Friday afternoon. Pretty good and I was very happy.

I've been having problems with speed but I will say, they are really trying to find the issue and fix the problem. So for now, I will reserve judgement. The do get a 5 star rating for effort when the VP of Operations calls me back at 6pm on a Sunday trying to get things sorted out. Time will tell if they are able to restore the quoted speeds.

C'mon Standard Broadband, I'm really cheering for you. Nothing would make me happier than to give my internet provider 5 Stars.

STAY AWAY!!!! FAR AWAYYY!! DON’T WASTE YOUR MONEY!!!

I don’t usually leave reviews on companies I deal with… But Standard Broadband has to be the worst Company to deal with!!

Since getting there service installed over a month ago… I have been dealing with nothing but issues of slow internet speeds of as low as 1 mbps download speeds as a constant.

I have called in to there tech support over 10 times with the same results… Someone stating that they with “Look into it and call back” What a joke! I truly believe that is standard procedure to say that… and do Nothing. I have even had contact with the VP who basically did the same thing… and Nothing.

I also emailed customer service over 10 times… Which they just started a “Ticket” in order to have my issues resolved… After multiple tickets… still noting.

Instead of just admitting that there service is trash… and can’t get me the 12 mbps that they promised and refund me… They strung me along with promises over and over again for a month!!

My family was stuck not being able to stream TV, Movies and my kids were barely able to do there online school programs due to the Brutal service.

Don’t be fooled like I was!! I wish I googled them and read there reviews before calling them and paying them for this Horrible internet service. I wouldn’t be in this mess.

Please don’t make the same mistake I did!!

They tried to tell me that they can’t refund me… But I’m thank god I paid with my Credit card that protects me from this!! So I will be filing a claim with my Credit Card company… And the Better Business Bureau!!

I have been a standard broadband customer for the past 5 years ..Amazing & outstanding customer service ....Chad @ tech support ,his level of expertise and customer support is outstanding.
Chad has great communication skills ....

Scott,You have a amazing team @ standard broadband.
As always thanks for your time and support.
Cheers...Don