Windows By Installer

We hired Windows by installer (wbi) after some very disappointing interviews with other companies. Vadim was very professional and patient when it came to helping us sort out our window needs. He was one of the few we interviewed that actually ask us for the business. We changed 12 windows in our 16 year old home. We were experiencing significant dry rot in the existing largest window which required replacement.
Borys is the foreman on the instal side and the man and his crew were literally artists! Very clean removal of existing windows and systematic and clean install of the new product. They look really good and have changed the look of our home. As the windows were made for the openings vs the blinds, we have several new window coverings to purchase. Many of the blinds were only 6 months old. That said, the level of insulation that was put into the new windows was great. Downside is that it renders the actual windows smaller than the old so new blinds are in order.
I have called Vadim back to size two more windows and look at one that seems a bit tight in the casement mechanism. Vadim was very responsive on my call back to him and were are to meet again in June.
So far very pleased with the quality of the window products, workmanship and price. Great folks to deal with.

Windows By Installer removed 24 old windows in my house and replaced them with beautiful, custom made Energy Star ones. It was the best experience I've ever had with a contractor so far in my whole life (and I've met a lot, since I'm renovating an historical home). I called the company and Alex, one of the bosses, scheduled an appointment to give us an estimate (the deal was for 5, but we needed 24, and figured it would be better to have a consultation beforehand) and came out the same day. He took measurements, explained the process in great detail, answered all our questions and we were very impressed and went ahead and ordered his product. He said it would take about a month to have all the windows in, since they're all custom made, which I thought was perfectly reasonable. Imagine my happiness when By Installer called two weeks ahead of schedule saying the windows were ready to be installed (as long as it was ok with us, they would have come at the date we originally agreed on if it was a problem to come sooner). My husband and I told them to come as soon as they could and in under two days, Nick and Vaso, the installers, installed 24 windows with all the necessary finishings. The last window had accidentally come the wrong size and they said they'd come back and install it as soon as it was re-made (which was today, still before the actual initial date, so technically still ahead of schedule!). Nick and his colleague were incredibly professional, polite, worked extremely hard and were a pleasure to do business with them and Windows By Installer. I have pets and they accommodated my requests to start on specific rooms instead of other ones so I could get the pets situated. We'd just moved here and they worked around our still packed boxes without complaining or looking annoyed -in fact they helped my husband and I move things around (which we should have done ourselves, but hadn't been able to). They cleaned up everything both inside the house and outside, in the driveway and on the lawn. Their dedication to work and customer satisfaction is admirable and commendable and their manners impeccabile. The windows are sturdy and gorgeous, and we could feel the difference from our old windows right away. I thought the price was very fair considering the quality of the product and the customer service. I would recommend Windows By Installer, as well as all their employees (Nick and Vaso in particular!) to anyone looking for durable, high quality windows and contractors that work hard, take pride in what they do and will go to great lengths to make a customer happy and satisfied.

I dealt with Roman for the initial replacement of several windows and an entry door. Roman could not have been more professional and from sale to installation everything went very well. The work crew was great, attentive to detail during install and cleaned up absolutely everything prior to finishing. After a year now I have had only one issue with the new front door and after calling the company and speaking with Alex they went over and above what I expected to fix the problem. I am very impressed with the after-sales service and would highly recommend this company.

Alex from Windows by isntaller met our request for evening visit for estimate, on April 12/15. He was pulled away to speak with another customer during initial discussion, so substituted upgrade to clear-view screens on all street side windows by way of apology. Prices were as advertised, very competitive, no bait-and-switch, no surprises. Good advice, changing from triples of individual windows to combined unit, much better air seal and appearance. Project/job manager visited to go over installation plans, extremely professional. Reminded to save all stickers for tax records on energy star windows. Installation was carried out quickly and efficiently (two days), minimal intrusion, great cleanup. Busy season, so six weeks from start to finish: order, manufacturing, to installation. Competitive price, looks great, much more comfortable and no leaks/problems after a year installed with a lot of extreme weather -- wind and driving rain.

Do yourself a favor and put WBI at the top of your list. I did plenty of research into replacement windows in my house. I received four different quotes from providers ranging from handymen to Home Depot and while their prices came in under the WBI price, I never felt quite comfortable in the professionalism of the "other guys." They either seemed unfamiliar with my type of windows (the two large windows are unusual and, since I live in a development community, they specs about new windows are extremely strict) or were trying to upsell me using sales gimmicks. Alex didn't play games and he was thoroughly familiar with my community and what needed to be done. He offered me a range of products and spoke knowledgeably about the strengths of each. The contract arrived shortly after our call. On the day of the installation, a two man team arrived promptly at 9 and were gone by the time I returned at 3. The windows were beautiful and there was no sign that a crew had ever been in my house. In fact, the place looked cleaner than when we left. Some may balk at the price, but I believe the meticulous attention to detail from the first phone call to the completion of the job was well worth it. IF there was more stars available on Homestars these guys would get it.

I called the company and spoke to Alex. He asked for the measurement of my windows. I felt uncomfortable providing the measurements and asked if he could come over to measure the windows. He said that would be no problem. He brought over samples of the windows/frames. He described the materials that would be used, its effectiveness, and the process of the installation. He answered all of my question to my satisfaction. Alex told me that that the windows would be in between three to four weeks. There was no down payment at all! Payment was made after the work was completed. Three weeks later, my windows were ready. The installers were Dave and Igor - great guys. They were friendly, approachable and very professional. They took the time to explain the process and answered all my questions. When one window was installed, Dave asked me to take a look to see if I was happy with the window before he proceed with the caulking. I was very impressed that he asked to view the window before completing the process. I had a wonderful experience with Windows by Installer from the beginning to the end.

I had all windows replaced at my home by Windows by Installer. The company seems a little shady. They called and e-mailed me non-stop prior to doing the job and getting paid by me. Now when the job is done I found some damage and they are impossible to get a hold of. Nobody is interested in fixing the damage despite promises made that they will be there if anything goes wrong. Please save yourself the time and deal with a more reputable company. This is a headache.

Best service provider experience I have had since moving to Toronto 3 years ago. Alex and installer Mike, did a fantastic job. I had them install all new windows in my old house. After doing such a great job working with such an old house, I let them replace some of the windows in my mom's house. Her bedroom is on the street side of a major road and she can't believe how much the new windows helped with road noise. She is so happy. Thanks Alex for the great work.

We shopped for windows for 2 years before we were lucky enough to meet Justin and his team. Alex and his salesperson, Gregg, they were extremely professional, knowlegeable, courteous, and wonderful to work with. We had many questions and concerns and they talked us through all of them. I waited several of months before writing this review because I kept waiting for the ball to drop... Either the windows were all going to fog up, lock up or malfunction. But even now, all of this time later we are more than pleased. The quality is amazing, everything is so quiet, and they look amazing. We can't say enough good things about Windows by installer guys. Simply, we highly recommend them.