Angel Movers & Storage Ltd

Moving & Storage
Toronto ON M2N 1E1
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Moving & Storage
Angel Movers & Storage Ltd
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Reviews for Angel Movers & Storage Ltd

Average customer rating:
9.9 10 (886 reviews)

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Shafin in Markham
Shafin in Markham
2 reviews Markham, ON
2/10

Amazing moving team; unprofessional office/management team

The movers themselves (Steve and his team) were excellent. They came in right on time and carefully moved our belongings from our condo to our new home with car and professionalism. There was one small issue with a broken leg on a dresser which was addressed on the spot.

The dispatch/office team is another story. On the day of the move 3 movers were sent instead of 2 (our quote was for 2 movers at a rate of $125 per hour). The move was 4.25 hour and yet we were charged on our visa (absent of an invoice) for significantly more than what we had agreed to on our initial contract.

The contract gave an estimate and also states "You will be charged actual time/travel costs upon completion of the move. We always aim to complete the move in less time than the estimate when and where we can."

I asked for clarification for the charge on two separate days after our move and was promised a call back. A call back was never made on either day. I finally received an invoice that showed 7 hours billed for the move. Today I asked to speak to Johan the manager. Johan called me back and while I was trying to explain our concerns I was told that we are trying to 'nickle and dime' and he hung up the phone mid conversation.

Never once did I ask for a refund. I simply asked for a call back to understand a charge that was not congruent with the contract we signed.

My request to speak with Johan was simply to suggest that sending an accurate contract and engaging in transparent and accurate billing practice is preferable to changing the terms of an agreement and incorrectly/subjectively billing a customer.

5 stars for the moving team. 0 stars for management and the dispatch/office team.

Approximate cost of services:
$1,000.00
2 of 2 people found this review helpful.
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Company Response

Dear Shafin,

It’s a shame you are taking this public. Seeing that we are here now I can also say that harassing our office staff and using threatening language is not tolerated at Angel Movers.

We conducted your move without any issues until you started harassing our office staff and being condescending.

YOUR MOVE CAME IN 1.5 hours UNDER THE ESTIMATE.

Writing bad and incorrect content about hardworking people is usually a reflection of the authors personality.

We still wish you well!

Erica in Toronto
Erica in Toronto
4 reviews Toronto, ON
10/10

ericahelmer@gmail.com

I called Angel in a pinch, I was planning a relatively quick move across the province from Toronto to Ottawa and wasn't feeling good about the response time it was taking from other movers I was already talking too ... so roughly 3 weeks before (yep, that quick :P) I decided to call the #1 movers on Homestars.

Thankfully - they were able to squeeze me in right where I needed to be. The movers were super friendly and helpful. NOTHING was broken (record for movers in my book) it was quick, easy and slightly less than quoted when all was done - despite ice storms the day they made the drive. 5 stars, A+++

Approximate cost of services:
$3,500.00
1 of 1 people found this review helpful.
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Company Response

Hi Erica! Thank you so much for your kind words, we are delighted we were able to be there for you. We wish you all the very best. Be Happy. Be Well.

Jim in Toronto
Jim in Toronto
0 reviews Petawawa, ON
10/10

InterCity Move

In a word, awesome. The ladies in the office did a great job of setting things up. On the day of the move the guys arrive on time and in great spirits. The made quick work of loading our household and storage unit. At the other end 400k away the arrived early and had everything offloaded in short order.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Jim!! We always say great customers make for light work, and you are living proof of it! We all thoroughly enjoyed working with/for you, and wish you all the very best in your new forever far away home - with more space and cleaner air! Thanks for making us all smile.
Be Well.

Mel c
Mel c
2 reviews Toronto, ON
10/10

excellent choice of movers

We first used Angel Movers in April 2018, and while we were too busy to get around to writing a review on that occasion, they were excellent, and we happily used them again now in June 2021. Back in 2018, we made a list of 3 companies to call and get quotes, and I happened to call Angel Movers first, and Anna was so fantastic at answering all of my questions and providing everything we needed, I didnt even bother calling the other 2 companies, and everything turned out perfect. This time around in 2021, I suspected we would use Angel Movers again, but we wanted to do our homework first and check out other companies before contacting Angel Movers, just be sure we were making the right decision. We
made a list of 8 companies in Toronto that had great reviews, including Angel Movers. Of those 8 companies, I was extremely surprised to see that Angel Movers was the only one to list their prices on their website. I first contacted 3 of the other 7 companies, and then contacted Angel Movers. Of the 3 that I contacted, 2 of them had much higher prices than Angel Movers, and 1 of them had the same price. Additionally, I found that 2 of the other companies were more challenging than Angel Movers to get quotes from. (1 of them seemed like it had great customer service, but I admittedly didn't give them much of a chance when I saw their price.) On the other hand, at Angel Movers, Anna was again amazing
with her customer service. And through Anna, Johan provided great advice on a couple specific questions. On the day of the move, the three movers, Omar, Darren, and Aaron, were above and beyond what could be expected in terms of moving skills and efficiency, and also were exceedingly friendly and professional. They even finished faster than the quoted time, which of course meant that our final cost was reduced. Bottom line - We hate moving. This second move, the one in 2021, was not by choice. And we hope to not have to move again for many, many years. But if we do have to move again, we will absolutely use Angel Movers again, and we will recommend them to anyone that we know
who needs movers.

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Company Response

Wow! If we could rate review writers, you would get 10 stars! So thorough, and spared no detail. We appreciate all your time and effort, and mostly your very kind words, truly! The whole team will keep this review in their back pockets, so they can feel good about themselves on challenging days which we all have in life. You are both appreciated!
Please continue to be well, and happy. All the best to both of you from all of us.

Archana in Penetanguishene
Archana in Penetanguishene
0 reviews Greater Sudbury, ON
10/10

Long Distance Move

I was very happy with the service I recieved from Angel Movers from start to finish. Anna has excellent customer service skills and she addressed my concerns with the long distance. The movers were on time, very efficient, and the cost was as estimated. I would hire Angel Movers again during my next move, and I have recommended Angel Movers to my friends and family. Thank you Angel Movers!

Approximate cost of services:
$2,100.00
1 of 1 people found this review helpful.
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Company Response

Hi Archana!!! How are you doing?! We hope you are loving your new community.
Thank you for taking the time to share kind words, we appreciate it. It was our honor to be of service to you.
Please continue to be happy, and be well!

Vivian
Vivian
1 review Toronto, ON
10/10

Great Customer Service

They made my move super easy. We booked the movers in the morning and they gave us an hour window, the movers were on-time and worked fast. Anna, the receptionist was very nice and detail oriented. She had a great attitude and so did the movers as well. Overall they were great to work with.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Hi Vivian, thank you so very much for taking the time to share such kind words, and positivity about your experience with us. It was our pleasure, and honor, to be of service to you. All the very best, always.

Denise
Denise
1 review Richmond Hill, ON
10/10

The Best Movers!!!

We moved last Thursday and had a team from Angel Movers help us. Omar, Aaron and Darren showed up promptly, were super friendly and professional and worked hard all day. I was pleasantly surprised that they meticulously wrapped every piece of furniture we had and were extremely careful with all of our belongings. It was a long day but they never complained. We would 100% recommend Angel Movers to everyone!! You will not be disappointed!

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

Hi Denise! Thank you for your kind words and for taking the time to share your opinion with others here. We appreciate your business, and you!
Please continue to be happy .. and well.

Mimmo
Mimmo
0 reviews Courtice, ON
10/10

Moving

Moving day can be a very stressful event. My wife and i decided to try Angel movers to take away a lot of the pressure. They were on time, courteous and fast. they estimated 10 hours for the move and were completed in 7 hours. I would use them again.

Approximate cost of services:
$1,400.00
1 of 1 people found this review helpful.
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Company Response

Hi Mimmo!
Thank you so much for sharing, we appreciate you greatly. All the best in your new home.

Chris in Toronto
Chris in Toronto
1 review Toronto, ON
10/10

Great communication and service!

We found Angel Movers to move our things from our loft into a storage unit while renos were taking place in November. Anna was amazing with the communication upfront and letting us know what to expect. Additionally, she helped us with coordinating the storage unit we would need for the amount of stuff we had and got that all set up.

Things went exactly as described. Our movers showed up on time and were very quick and getting everything out and loaded into the truck far more quickly than I had thought possible, and they were great on the communications as well (especially Jack). Would definitely recommend (and plan to use again for my move back out of storage!)

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Chris! We hope you are doing well. Thank you for taking the time to write a review of your experience with us, we all appreciate it. Let us know if you need anything and please have a good summer.

Private User
Private User
Private User reviews Toronto, ON
10/10

Home Move

After moving multiple times across the country over the past years, I was dreading another move. Every different moving company I used in the past resulted in thousands of dollars in damages and theft with little or no reimbursement for loss. I had to find another moving company so I read the reviews and found Angel Movers. Their 5 star reviews made me reach out to them and I spoke with the wonderful Anna. Even though their schedule was full, Anna still found a date to suit my needs. Anna is a superstar and when you speak with her, you can easily tell that she loves her job. Obviously, she deals with many satisfied customers. Our moving team were prompt, polite, professional and executed our move perfectly. I have found the only moving company that I will ever use in the future. They actually care about you and your belongings. Thank you Anna and your team!

Approximate cost of services:
$1,700.00
1 of 1 people found this review helpful.
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Company Response

It was our pleasure, and honor, to be of service to you. We are delighted to have provided you with a quality service which made your life less stressful rather than more. This is a big success, and why we are here. Thank you for your business and your kind words, we are all very grateful.
Be Happy. Be Well. Always.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Angel Movers & Storage Ltd

Proud Winner of Best of Homestars for 7 consecutive years and Best of The Best for 2022, 2023 and 2024!

Angel Movers and Storage Ltd saves you time, money, and energy when comparing moving quotes for Toronto and the GTA, as we post our everyday, low prices and rates, on our website and take pride in doing so! We also make it easy to find secure storage solutions with our affiliate depository providers in and around the Greater Toronto Area.

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Whether you are moving within the GTA or far North, East, West Ontario we will move your personal belongings with integrity, respect, and the security of knowing we are not passing off your move to a third party.

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Call us today, introduce yourself to our Customer Care, and receive your free customized estimate.

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HOUSEHOLD MOVING | STORAGE | RESIDENTIAL RELOCATIONS | PACKING SERVICES | PIANO MOVING | CORPORATE RELOCATIONS | CONDO MOVERS | ESTATES | DOWNSIZING | MOVE MANAGEMENT | TORONTO MOVERS | SCARBOROUGH MOVERS |YORK REGION MOVERS | GTA MOVING | BETTER MOVERS GROUP | ACCESS STORAGE AFFILIATE | LONG DISTANCE MOVING
Household Moving, Professional Packing, Professional Piano Moving, Office Movers, Corporate Relocation, Condo Moves, Retirement Moves, Residential Relocations, Warehouse Moves, Storage, Downsizing, Estates, Long Distance Moving, Commercial Furniture Delivery, Furniture Assembly, Internal Residential Moving, Internal Corporate Moves, Ikea Dis-Assembly/Re-Assembly, Furniture Staging, Move Management

CATEGORIES
Moving & Storage
SERVICES
Household Moving, Professional Packing, Professional Piano Moving, Office Movers, Corporate Relocation, Condo Moves, Retirement Moves, Residential Relocations, Warehouse Moves, Storage, Downsizing, Estates, Long Distance Moving, Commercial Furniture Delivery, Furniture Assembly, Internal Residential Moving, Internal Corporate Moves, Ikea Dis-Assembly/Re-Assembly, Furniture Staging, Move Management
SPECIALITIES
Piano Moving, Office Moving, Warehouse Moving, Storage, Professional Packing Services, Corporate Relocations, Downsizing, Seniors Retirement, Estates, Custom Crating
WEBSITE
https://angelmovers.biz
YEAR ESTABLISHED
2006
PAYMENT METHOD
Visa, Mastercard, American Express
MEMBERSHIPS
Better Movers Group, CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Minimum 3 hrs labour + 1 hr travel + tax.
BONDED
Yes
WRITTEN CONTRACT
Yes
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