POOL BUILDERS OTTAWA

Pool Builders installed our pool in 2018 and we have enjoyed two wonderful summers in our dream pool! From the beginning, Pool Builders were helpful and responsive, giving suggestions when asked, professional and helpful throughout the experience. We contacted them with questions this season as well, and they upheld the same standard we had become accustomed to with them. They were flexible with the install dates to allow us to do some of the work ourselves, and any options that were given were always no-pressure options. We were beyond impressed, and have referred them to close friends and strangers alike on a number of occasions. We couldn't be happier with Pool Builders!

Very please with this company. Starting with the sales process it was very professional. Our install was simple- they delivered on-time and excellent equipment. The follow up has been good as well. I'd highly recommend them to anyone looking for a pool.

We had a great experience with Pool Builders and have a beautiful pool to enjoy year after year. This is a family run business and is one of the reasons why we chose them. They provided a proper itemized quote and offered competitive pricing. The quality of the build and pool equipment is great, we are happy with the features we chose. We especially like being able to turn the pool heater on from our phones at work, knowing we will swim when we get home. Pool Builders definitely went above and beyond for us to create the perfect pool to suit our family and needs. We recommend Pool Builders to our friends, neighbours and colleagues.

Absolutely amazing. The Pool Builders team is second to none. From the very first meeting with Dominic, to the install, and the ongoing support from Shannelle.

They are clearly a family operation that cares about what they do and client satisfaction.

They are clean, professional, and were easy to work with for us and other trades (landscaping companies).

We cannot say enough good things and have recommended to several people and will continue to do so.

Thank you for giving us our dream backyard.

Chris and Mandy Karadakis

Good morning Shanelle / Dominic,

My wife and I wanted to reach out to you both (and hopefully you can pass this message along to the rest of the company, especially your father) to thank you for the amazing service you have provided.

We would like to thank everyone at Pool Builders for the amazing job you all have done in giving us our backyard oasis. Everyone was extremely friendly and provided the best customer service throughout the whole process. Your professionalism was greatly appreciated and trust me when I say that we will be passing along how great of an organization Pool Builders is and will be recommending you to anyone who is in the market for a pool.

Good luck with the remainder of the summer installs and we'll be in touch to schedule our closing of the pool in the fall.

Thanks again so very much,

The Revill Family

We used Pool Builders to install our pool at the end of last summer, and I very much regret it. Their price was fine, we probably could have gotten cheaper, but we chose them because the sales guy seemed so honest. Unfortunately our experience of having the pool installed was terrible. They basically destroyed a section of our fence, saying that they are not liable for it and we now have to hire someone to fix it because it’s falling over, they messed up the concrete they poured so a section looks different from the rest, they took much longer to install than they said they would (30 days), there are creases in the lining where dirt accumulates and you can feel it on your feet, they put the caulking for the stairs on top of dirt so the caulking is already coming off, there are huge deep scratches in the stairs and the upper rim of the pool, the retaining wall they put up for the filter cost us over $1000 and it is so unfinished we have to hire someone to cover it up, they left the yard with their garbage on it (things like bottles), and the list goes on. I honestly feel sad just thinking about it, but I was hoping this review might save someone the stress and heartache of using them. I definitely regret it. There are lots of options out there, so take the time to find someone else who takes pride in their work.

We contacted Pool Builders last spring, we received a reply promptly, got a quote and had the pool installed on time and in budget, they were the most professional people I have ever dealt with, our back yard looks like it is out of a magazine, they are the most professional company I have ever dealt with, from Bob and all his family and all the support staff, I would recommend them and have without hesitation, thank you for a job so well done.

During 2015 Pool Builders constructed our pool and for their outstanding work my wife and I would like to extend our gratitude for the excellent, professional and dedicated Bob and his family as well as his staff did in building our pool. The attention to detail and care exercised was beyond our expectations.
In as much as Bob and his staff were subject to a backyard that was almost complete, his team rose to the occasion from not only the design stage but right through to the end of the construction process. Of particular note, we would like to personally thank: Josée for her creativity in developing plans that produced such great results; Shanelle for managing the building process with dexterity, diligence and determination, ensuring that all timelines were met as planned; Bob, his sons and staff for going beyond the call of duty, in providing options and solutions to the challenges of the limited space that they had to work within, and of course for delivering that crowning touch to our backyard oasis.
In short, there are no words powerful enough to describe how satisfied, happy and thrilled we are with our pool which will bring us and our family years of enjoyment.
We have advised Bob, to feel free to suggest prospective buyers to communicate with us as we enjoy spreading the good word regarding the outstanding pools they build.
Cheers and again a BIG THANK YOU to Pool Builders for quality personalized service.
Shelley & André

Jew

Purchased a pool from Pool Builders Inc. summer 2014, pool was installed on time and job looked good. However, we had issues with the pricing and what was agreed upon to be delivered. Pool Builders Inc. did not document any changes in contract, strong armed and threatened me when I complained. We made a deal with the company to refund some of the products, but they refused to give me fair payment (or any now) and have kept the lights they agreed to refund.
Pros:
· Installed a nice looking pool and completed ahead of schedule
· Gas company referred by pool builders was very friendly and easy to deal with
· Electrician refereed by pool builders was very friendly and easy to deal with.

Cons:
· Did not deliver on all functionality agreed upon (lights with automation system do not work together)
· I complained 2 months after install when I found about the lights not working with the automation system as they were supposed to and the company blamed me for ordering too late. However, they never informed me they couldn’t deliver on what was promised.
· Pool Builders agreed to refund lights and automation but then tried to charge me for ‘extra’ concrete poured that was not requested by us. They did not ask for more money until after I complained. After they removed the lights and replaced them with the standard they reneged on the deal and now have the lights I paid for and said they are keeping them to cover the cost of concrete. They have refused to give me any refund even though I have an agreement in email.
· Did not document any extras I requested in contract, very vague details about what they were installing.
· Agreed to install retaining wall with river rock and gave me price per sqft, after install was done I asked when they were doing this and was informed they no longer provide this service.
· Attempted/charged me for extras that were not in contract.
· Threated to take me to court for slander and loss of business if I complained to BBB

Pool Builders Ottawa's price was very competitive and the best of 4 estimates solicited. The crew is very efficient, completing the work when promised. They are also very understanding of the owner's desire to also see that the work site is kept clean. No materials or equipment were unnecessarily left laying around the work site. Any concerns we had were quickly resolved by Pool Builders owner Bob Grandmaison. Pool Builders were also very good at revising their schedule to coincide with the landscaping work undertaken by another contractor who wasrunning behind schedule. All in all a very pleasant experience.