- Approximate cost of services:
- $250.00
Boiler. Service. Was not done. Water leak and err 61 means overheating he could not fix.
Hi John, we as a company picked up all your calls and this is an absolute lie. As we mentioned to you that Raj was unavailable at that time, you said you will keep on calling back until he calls you which we think was very aggressive on your part. We did mention he will call you back when he is in the office, we just needed some time. As per the job, we always provide an ETA based on our schedule, if the technician gets stuck in another job, we try our best to find someone else to cover for them. In this case, all our technicians were busy and we simply asked you to reschedule or the technician can come the same day but a little later which you denied. We base our appointments on a standard time and sometimes certain jobs take longer than expected so we cannot leave the job incomplete. Once we open up the equipment, we must complete a job. You also rescheduled your appointment with us by calling our office the next day. Thank you!
AWFUL CUSTOMER SERVICE AND COMPLETE MISREPRESENTATION
Hello Andrea, we have checked all the records in our system and can assure you that everything you just wrote does not match our records and is a lie. We take pride in our business and our customers trust us. We however do not mislead anyone in any way. You have had a history of lying about any work that has been done for you. We have also experienced that you only call our company to get free deals and never when you're actually dissatisfied with our service. We have more than enough records to show that the work we did on your furnace and the hot water tank is genuine and has been charged correctly. We always try to build a good relationship with our clients but in this case, we have to take a step back and say that we would NO longer want to work with you. We installed the tank in 2014, which makes it still under warranty as told by everyone you called in our company. This whole story is made up and these are all false claims. We do NOT want to serve you anymore and we say this as we respect ourselves and our technicians. Thank you for your feedback!
Thank you Ricky, at Guru Service Group we try to provide the best plumbing, heating and cooling service experience. From hot water tanks, furnaces and to all your plumbing needs we at got you covered.
Thank you for the review! We look forward to keep helping you in all your future plumbing, heating and cooling needs.
Thank you Sawaran for believing in us. We are very glad to hear you had a great experience with us. We look forward to continue this relationship and help you with all your plumbing, heating or cooling related issues.
Thank you Ranjit for trusting us with your air conditioner installation. We look forward to see you for all your plumbing, heating and cooling related issues.