AWFUL CUSTOMER SERVICE AND COMPLETE MISREPRESENTATION
Firstly it is not in my nature to write bad reviews...I usually walk away from bad experiences however I don't want this company to mis-represent themselves and take advantage of other future clients.
I have known Raj for years now and have trusted him and his dad to assist me with my plumbing needs and have also referred his services to other clients of mine including friends and family. To make a long story short, Raj and his company have charged me for services or repairs however not disclosing to me that items that have been fixed are covered under warranty therefore as a client I should only be charged for the labor. Instead they collect money from the warranty and also charge the client. Raj has also visited my home to fix my furnace, charged me for the furnace repair which is standard, then for the part which he said was the motherboard. Asked for me to pay an ample amount of money, only to find out that he was also paid through the warranty company and myself. Three days later the furnace stopped working again after his repair, replacement of the motherboard and his reply when I called him to fix or ask what's going on he says that I need to pay more money and that another part of the furnace isn't working? We have not had heat over the months of Dec-February and having three young kids made this awful for our family. Raj and his company didn't care at all he only cared about getting more money and not helping fix or address the issue. Now as of todays date and Why I decided to write this review was our hot water tank just went however Raj installed our tank a few years ago when I wasn't home that's how much I trusted this person. Only to find out he put a sticker on my tank that says he installed a 2013 tank! Our tank is only a few years old? I confronted Raj this morning and asked why is there a sticker on the tank and under warranty reading that you installed a 2013 tank however you just installed? The point that I'm making is that my personal experience has been awful and the customer service has not been pleasant. I would not recommend this company to my friends or anyone. Customer Service and Honesty is the most important in business. I also have more experiences with Raj and Guru however there's too many incidents to continue. Bottom line I wouldn't trust them.
- Approximate cost of services:
- $2,500.00
- Company Response
Hello Andrea, we have checked all the records in our system and can assure you that everything you just wrote does not match our records and is a lie. We take pride in our business and our customers trust us. We however do not mislead anyone in any way. You have had a history of lying about any work that has been done for you. We have also experienced that you only call our company to get free deals and never when you're actually dissatisfied with our service. We have more than enough records to show that the work we did on your furnace and the hot water tank is genuine and has been charged correctly. We always try to build a good relationship with our clients but in this case, we have to take a step back and say that we would NO longer want to work with you. We installed the tank in 2014, which makes it still under warranty as told by everyone you called in our company. This whole story is made up and these are all false claims. We do NOT want to serve you anymore and we say this as we respect ourselves and our technicians. Thank you for your feedback!