Nerds2 You

I need my computer wiped of all viruses and problem, this was done in a timely manner. And the next week when I had problems again, it was fixed within an hour of my phone call free of charge. Highly recommend this company they explain things and are understanding and helpful

I recently purchase an existing business with out dated computer and equipment. The maze of electric cords and power bars was very intimidating to look at. Claudio quickly reorganized and installed all the new equipment.

Just over two weeks ago I called Claudio in a panic about an error I was getting on our Sage Drive login preventing me from getting into our accounting software days before our GST filing was due. I had tried everything and nothing I did with my security settings or my firewall helped to get me past the pop-up error I was getting. Claudio was able to come out to our office that same day and worked tirelessly till he had diagnosed and fixed the problem. This involved extensive searching on the internet and calls to Sage to trouble shoot and diagnose a "perfect storm" anomaly which only affected Sage users running a specific version of windows who had performed a specific update the day prior. Claudio was able to pinpoint the update responsible, suppress it and restore my computer back to before this update had occurred. I would never have figured any of that out on my own and with his help I was able to get back into my accounting software, finish the required entries and get the reports submitted to the government on time. He truly came through for me and I would recommend his expertise to anyone in need. Thanks Claudio.

Claudio is not much for time management. I had an appointment set up with him at the beginning of summer. He sent an email to say that he would not be able to make it so it was cancelled and I had to reschedule it for late summer. For this appointment we had a set time, he sent an email at the time of the appointment to say he was running late and would be at my place 2 hours late, he showed up 2 hours and 45 minutes later. No much for time management.
Claudio has an interesting style of interacting with people, its not exactly rude but its not exactly big on the customer service; when answering questions he tends to be condescending.
While he was working on my site, he was taking calls from other clients which I found to be very unprofessional (and his phone and voice were very loud - I had to close my office door as I was on a tele-conference with my own client at the time).
A week following the appointment I received a follow up email to see how the call had gone - unfortunately the issue I had called him to resolve hadn't been resolved, but the email was from an unmonitored email so I could not provide the feedback, not that I wanted him back

My original appointment was for Friday at 1:00, I got a call from Claudio to change it to 3:00, no problem. However, at 3:00, no show, no call. Finally at 7:00 pm, a phone call. Very unprofessional. Said he would show at 1:00 on Monday, no problem. He shows at 2:00, very abrasive. Not great customer service. He was definitely irritated about my numerous phone calls and texts to try to confirm his coming. No apologies and certainly not very friendly. I would never recommend him and I have a very far reach. He asked for a favourable review but that would be a very large stretch.

My computer "froze" and wouldn't unstick. I contacted Claudio and he came over the same day. He diagnosed the problem as my hard drive. He replaced it, reinstalled Windows 10 and my anti-virus software and did it quickly and professionally. I thought the cost was very reasonable and I liked that it took place in my home so that I could be there to enter passwords, etc. when appropriate. I would not hesitate to call him again if I needed computer work. I waited a month to ensure that there were no "hiccups", but everything works great.

Claudio got my laptop upgraded to Windows 10 when it wouldn't even recognize that it had Windows 8 (it did) and none of my own fixes worked. It took him a while to figure out, but he kept at it. He responds rapidly to phone or email contact, shows up promptly when he says he will, and does excellent work. Straight shooter, reliable, nice wry sense of humour - he's my go-to guy for things I can't figure out.

My blood pressure was going through the roof while dealing with Dell's frustrating support service based in India.
For the sake of my health, I looked for someone local. Claudio scheduled service at MY convenience, in the evening. He immediately diagnosed the problem(s) with not only my hard drive but also the memory cards and cleared up the problem with one of my internal fans.
I am pleased to report that my 6 year old computer is running smoothly and my blood pressure has returned to normal.
The price he charges is very reasonable considering the quick diagnosis and professional service.

I was satisfied with Claudio's service. He installed my new computer quickly and competently and I have had no problems since. He transferred what he could from my ancient computer. He is a person of few words but is professional in manner and I have no problem with recommending his services to others.

Thank you Claudio for the excellent service. For the first time in years our computers are communicating with each other and operating smoothly. After many techs who tried to solve our problems...you get the gold star. Look forward to working with you in the future.