Aire One (Aire One) Heating & Cooling

Heating & Air Conditioning
Mississauga ON L5T 1V9
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Heating & Air Conditioning
Aire One (Aire One) Heating & Cooling
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68%

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Reviews by rating (past 12 months)

Reviews for Aire One (Aire One) Heating & Cooling

Average customer rating:
6.8 10 (300 reviews)

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stefan in Scarborough
stefan in Scarborough
1 review Scarborough, ON
0/10

Furnance Flame Sensor replacement

I had problems with my furnance on April 9,2011 and called Aire One. The problem related to the flame sensor on my Goodman Furnance. the techinician told me it is not that expensive. he went to the car to get the part. When he come back he told me it was $234. I tried to get the part with a lower price as it seemed exepensive to me. And I was told only for Goodman brand the part is this expensive. Because I had only 60 F in my house and knowing I will be charge $99 for diagnostic only I felt that I don't have choice and have it installed. After the technician left I went on line and checked on the internet the price for the part I had changed. The price ranged from 8$to50$.After that I called several business on same line of business and was told that the most they would have charged me would be $150. I paid $ 319.79 by cheque#135 for half of an hour work and one part that I understand it is not as expensive as I was charged. I belive I have been overcharged and not offered any other options. I totally disagree with this way of doing buiseness and I will never recommend or use theirAir One services in the future

Approximate cost of services:
$319.79
What could this company do to improve their services?
Be honest with your clients,work on your customer service
Any advice to offer fellow homeowners facing a similar project?
Avoid to call Aire One
3 of 4 people found this review helpful.
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Company Response

Thank you very much Stefan for your business and for Aire One to have been able to service your home. We are happy to be of service to you and appreciate your feedback with your service experience. I apologize about the delay in response as this has just come to my attention. At our service department, we strive to provide excellent service and OEM approved parts for all makes and models. With your furnace being a Goodman unit, the travel costs to pick up the part from the Goodman depot and to install may have been a little more, but you will see that it still costs less than other companies out in the industry. As we specialize in York and Carrier models, Goodman parts are not readily available. We thank you again for the chance to service you. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in anyway I can.
Sean, Service Manager

Sara in Stoney creek
Sara in Stoney creek
3 reviews Stoney Creek, ON
10/10

Furnace installiation

When Aire One came into give the estimate, they were really professional. The representative I worked with was really nice and helpful. They had the best price that we could find. The job was also done in a timely manner.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for providing such encouraging feedback. You brought a smile to our faces when we read your recent review at our Aire One Hamilton location. We are delighted to hear of your positive experience recently with AireOne Heating and Cooling. As you can testify, our salesmen, staff and installation / service technicians are indeed professionally trained and courteous too.

-- Aire One Stoney Creek Heating and Cooling | AireOne.com & AireOne.ca

Jen in Hamilton
Jen in Hamilton
3 reviews Hamilton, ON
10/10

Dead furnace in the middle of winter!

Our furnace died one cold night in January. Aire One had a consultant out within the hour, and had a new furnace to us within 24 hrs. We had only positive experiences with the consultant and installers.

Approximate cost of services:
$5,000.00
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Company Response

Here at Aire One Hamilton, We are overjoyed to hear of your great experience with one of our Sales Consultants recently on a cold wintery January night. We are glad you knew to call us and got a taste of our salesmen, staff and installation / service technicians who are professional, well trained, equipped and courteous too. Once again, we thank you calling out to AireOne in times of distress.

Warm Regards,

-- Aire One Hamilton Heating and Cooling | AireOne.com & AireOne.ca

Vet on Upper Sherman
Vet on Upper Sherman
3 reviews Hamilton, ON
5/10

Central Air Conditioner Installation

When booking the appointment for installation, the agent said that it would only take a maximum of 3 - 4 hours for the full installation. The technician that showed up was a sub-contractor and he brought an apprentice with him. The work took over 7 hours to complete and they also didn't have all of the parts needed for the job, so they had further delays when leaving to get equipment/parts. The A/C unit works fine, but I had not planned on 7 hours of labour.

Approximate cost of services:
$3,000.00
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Company Response

Dear Vet,

Thank you very much for your business and for choosing Aire One once again for your Central Air Conditioning installation from Aire One. We do appreciate your business and your honest feedback and thank you for your patience and understanding. As you may know, on job training in an economy like ours is not as common as it used to be. It breaks our heart to hear that the extra couple of hours has caused you discomfort, stress & fiction.

Perhaps the reason our technician showed up was a sub-contractor and he brought an apprentice with him was because there were some complications with your equipment and home which may cause you more anxiety if you were informed. We are confident that our technicians are well trained and would go above and beyond the call of duty to ensure that the job be done according to our high standards. As the case may be, you had more people working to service and please you than usual.

I'm sure you would agree that the extra time would save you a lot of heartache and trouble down the road - had you known of all the factors.

Rest Assured, you are in good hands with Aire One Heating and Cooling.

Kurt
Kurt
5 reviews Old Toronto, ON
1/10

Air Conditioner Repair

Air One Markham installed my furnace and AC a few years ago. The AC broke down last summer - when I called Markham, they tried to pass me off to the various franchisees around the city. No one would help and they all tried to pass me off on the other. Calls were never returned. Finally after threats to go to the media, and half a year of no AC, someone came, charged me $400 to fill the freon but offered no guarantees it was fixed. This happened a second time. I finally moved to a new company.

Approximate cost of services:
$1,000.00
3 of 3 people found this review helpful.
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Company Response

Thank you for your business Kurt and for allowing Aire One to install and service your home for your heating and cooling system. After reviewing your file and the repairs performed at your home, the complete repair of your system was done under warranty and subsequently no charge to you. We are happy to have been able to provide this service for you and to be able to repair your home cooling system. At Aire One, we pride ourselves on our service and installation. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can.
Sean Ferenczi, Service Manager

richard in North york
richard in North york
1 review Toronto, ON
1/10

york furnace

They replace my old furnace with new york high efficence furnace (Still keep my exist air conditionor and temperature controller) on November 2009. It works fine for furnace at first. Then it stops working. After aire one technication replace the new fuse, furnace works fine.. That technication told us it is our temperature controller issue, they will charge us the fee although it works fine with my old controller. On July 2010, furnace blow the fuse again when we try to turn on air condition. This time it turns out the wire aire one put to connect my old aireconditionar with furnace was wrong. Really bad service, they connect the wrong wire at first place. My tempset was good.... They just want to charge more money by any chance ....

Approximate cost of services:
$3,500.00
1 of 2 people found this review helpful.
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Company Response

Thank you very much Richard for your business and in choosing Aire One for installation of your home heating system. We are happy to be of service to you and appreciate your continued patronage. After reviewing your file and the concerns at your home, the issues seem to be from the existing air conditioner and thermostat. No new wiring was done for the existing units. The furnace installed by Aire One is working and seems to have no problem. The problem could be with the existing wiring and/or air conditioner and thermostat. At Aire One we take pride in our service and installation. We look forward to dealing with you again. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can
Sean, Service Manager

Eric Young in North york
Eric Young in North york
1 review NORTH YORK, ON
10/10

Furnace and Air Conditioning Replacement

I was very nervous about spending this kind of money with a company I did not know but the experience was terrific!.
A fair price, unbelievable warranty (10 Years!!), professional installation...even rolled out a red carpet to protect my floors. I highly recommend this company and would not hesitate to use them again.

Approximate cost of services:
$6,700.00
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Lynne D in Holland landing
Lynne D in Holland landing
5 reviews East Gwillimbury, ON
0/10

Chimney Liner Install

NEVER USE THIS COMPANY!!!
We needed a new chimney liner installed and this company sent one man to do a two man job. Once he got it done, we noticed that the duct work had a gap that would allow exhaust to enter the home. When confronted, the worker argued that we didn't know what we were talking about. Then he backtracked and fixed that gap. The next day, we had a new water heater installed, and that technician (different company), noticed that the venting was done incorrectly. There were several other gaps, the duct was not snapped together properly, the ducting was not screwed together with the correct type or number of screws. He was suprised at the shoddy job. On top of that, one of Aire One North employees OPENED A BEER ON OUR DRIVEWAY - Not Professional in the least.
They say they do not have a customer by my name? I have their invoice to prove they did the "work". Do not hire.

Approximate cost of services:
$350.00
1 of 3 people found this review helpful.
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Company Response

This review is not true and you know it. Why are you doing this? We do not even have a customer by your name. Please do not spread lies about Aire One North or any other companies. Thank You.

chaplin estates
chaplin estates
6 reviews Toronto, ON
8/10

Best investment - Installation of Gas Water Heaters

My husband and I replace our expensive oil furnace and 2 water heaters rented by Direct Energy. The installation was done is a time manner but some problems with The approval of installation with the Ontario Energy Board. We worked directly with president Matthew Arbab who personally got involved with manufacturer and the government.After two days of no hot water....Our two gas water heaters were approved for use as well as our mid efficiency Gas Furnace. Today we are saving over 35% in electricity bills thanks to these gas water heaters. They have proven to be one of the best investments in our house because like most homeowners we are saving money that would be spent on expensive electricity bills..

Approximate cost of services:
$12,000.00
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Company Response

Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. We are happy that the installation of your two gas water heaters and furnace system has led to comfort in your home and also additional monthly savings for you. We look forward to continued service with you. If you have any other questions or concerns please do not hesitate to call the office or email me at Sean@aireone.com. I would be more than happy to be able to help you in any way I can.

Sean Ferenczi, Service Manager of Aire One Metro Toronto Heating and Cooling | AireOne.com & AireOne.ca

Sam in Oakville
Sam in Oakville
1 review Oakville, ON
0/10

Full Heat/AC Replacement

Full Install took approx. two and 1/2 weeks;
-they sold me a steam humidifier without the knowhow to install the unit.
-a senior electrician had to do a full rewire due to a flawed install
-drainage was improperly installed

Follow-up
-unit didn't fire-up to start the heating season.
-technicians came out three times before properly diagnosing the issue and resolving.

Definitely not the type of service that was sold (when I signed the contract), and absolutely not the type of company I'd recommend to others (price isn't everything). Hopefully, they take this oppertunity to properly (re)train their service and install staff.

Approximate cost of services:
$10,000.00
2 of 2 people found this review helpful.
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Company Response

Are you sure you are posting a review for Aire One Hamilton? Since you live in Oakville ... This review cannot be true and you know it. Why are you doing this? We do not even have a customer by your name. Please do not spread lies about Aire One Mississauga, Aire One Hamilton or any other companies for that matter. Thank You Mr. "Sam from Oakville".

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Aire One (Aire One) Heating & Cooling

The Company: Aire One Heating & Air Conditioning was established by a group of professionals with over 25 years experience in the Heating & Cooling business and has since been one of the leaders in the HVAC industry. We use the most advanced equipment in the world built for the ...
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