Vinylbilt Windows and Doors

Vinylbilt supplied the windows in my custom built home nearly a decade ago. I had an issue with my glass and I called customer service not thinking I was going to get very far. Not only was customer service extremely responsive and quick to turn around my replacement glass, they made me feel like My issue was important. I had to pay for the labour to install which was reasonable. Overall I am extremely happy with my warranty experience.

Great company. Helped me out with repairing the mechanism on my single hung window & providing me with a screen replacement. Repair tech was on time & did a great job in a timely matter. I would definitely recommend this company if you are looking for windows.

My window provider sold the business to another window company who gave me the run-around for t 1 year and did not want to pay for or take care of replacing my window. The windows were supplied by Vinylbilt, so I decided to call their service department directly. I was not pushed over and they were sympathetic with my situation. They were also very co-operative. Even though i had to pay for to replace the glass in my window, they were expedited the service and within a short time, they replace it. I am very pleased with the service and professionalism provided by Vinybilt. Thank you

We had our home windows all replace with VinylBilt windows. After many years, one window showed signs of the multi-pane seal leaking. After one phone call to the company, and an email with the picture of the window, they warranty replaced the windows with no problem or issue. The service technician that they sent was very professional and did a great job. Thanks!

They tried to repair windows that weren’t made by them. Repairman was knowledgeable and the “quick fix” is good. Unfortunately there is a design flaw with the windows.

Had all windows replaced many years back. a couple of years after, one big rainstorm, entire water seeped over into mainfloor; when i opened, the installed did not seat window and seal was not done. Another year past; rollers in another windows broken. Bay windows - i had issues year upon year - they would come just do a patch work and go; same story would repeat in a few years. finally this year, entire latches broke and nothing to screw in to; windows are fogged over. I contacted them; no reply received. Called their dealer and nothing heard back for 3 days and finally called them - have sent email with photos.

If this does not work out; BBB complaint will be filed. It is not right. If you cannot stand up.
Look for a better company is my suggestion.

hello
as an installer, I recommend this product, i've worked with this supplier for many years. great product and very durable and efficient for our northern winters
great way to go with this company

Very happy with the installation company and the quality of the product. Installers were very efficient light and cleaned up the work site very well. I'm also very pleased with the product it looks good and appears to be very well made

We built a new house in 2005 and chose double hung Vinylbilt windows because of the lifetime warranty. We requested that the new windows have a nailing strip because of the new construction. We noticed a leak from upstairs 8 months after the house was finished. We contacted the retail and of course they blamed it on the the roof or siding. The leaks we are having only happen at certain times of the year. We contacted Vinylbilt, payed the $175 service fee and they just blamed the retailer. In short, we have replaced one window to prove that it is the window leaking, we replaced the roof in September..so that is not leaking. And, just yesterday Jan 1st, 2020 we noticed a leak again....Vinylbuilt should of helped me years ago after the service teck diagnosed the problem!!! Please be aware of this companies warranty....it means nothing!!!!!

4 New windows in 2017. Bathroom hardware failed 09/20.
Fleming Windows did the original installation. They would repair for a $50.00 service call although VinylBilt claims a lifetime warranty.

Contacted VinylBilt direct about their so-called lifetime warranty. Seems their lifetime warranty is only for parts! After I described the issue & sent pics VB’s Service dept claimed they would sent out replacement parts on October 8th. Another email about the parts delivery came & went on Nov 2nd. Now it’s Dec 9th. Still nothing.

Oh ya, VB said *they* could send out a repair tech to my location for $175.00 service call.
The VinylBilt lifetime warranty is worthless, even the installer wanted $$$ to fix VB’s problems. Buy your windows from a company with a better warranty.