Reliance Home Comfort

Our furnace was blowing cold air. The company was able to get someone out to us within a couple of days. He was great! Problem diagnosed and solved:)

Thank you!

The guys came in and did a professional job. Contacted Jeff and he replied promptly and was able to secure a furnace for my home. From the time I contacted the company they got things done within the week. Jeff even called me to explain what was done and if I needed help with anything to just call him. I highly recommend this company

I was very grateful that I recommended your Company to my brother ( owner). I am very happy with the results from your first visit to the installation. Tony and Anthony did a very good job. I admired their working relationship, Tony was a good mentor. Both are very professional! Thanks, job well done.

From the salesperson through to the installation team all staff were professional , safe , knowledgeable and courteous. We received our appointment date promptly and on the day of installation we were called prior to arrival and they were on time. The salesperson also stopped by during installation to ensure all was going smoothly. We were advised of what was happening throughout the day , and were shown how to use the various functions before the team departed. All in all a painless experience... and a really nice furnace. The new thermostat is very modern looking and easy to use.

Home advisor Gary, was very professional, friendly and punctual. He was thorough in explaining the different models, pricing and rebates so we were able to make proper choice. The installers, Sanjay and Vincent were prompt and knowledgeable with their skills. They are friendly and they made sure everything is clean and in order. Highly recommended. We appreciate your help and thank you for your service.

Great service today from the man who was very professional and informative. I would definitely use them again. He was knowledgeable and thorough and didn't try to pressure me on anything. Just recommend one part that may need some attention in the future.

Reliance installed a new high efficiency furnace for us, replacing the original 27-year old furnace for the house. The installation went very well, with both techs from Reliance being professional, friendly, and very mindful not to damage anything in the home. Being someone who is very particular about good service, I was very appreciative of this and impressed. Sanjay was the lead tech with a lot of experience (I think he said 25 years) and strong work ethic, which proved invaluable when it was discovered that the fan motor in the new Carrier furnace was dead on arrival (something of rare occurrence, I'm told). Given that it was already the end of the business day at that point, both techs jumped through hoops to find a replacement part from one of the other techs living in Coquitlam, and stayed late to install it. That hiccup took the estimated installation time up from 8 hours to just over 10 hours, but they completed everything wonderfully without rushing me through the operational instructions at the end or their cleanup. They also gave a 10 year installation warranty on parts and labour for the furnace, which is one of the reasons we chose Reliance (it's typically 1-2 years for other installation companies; note this is not the same as the Carrier warranty on the unit itself that doesn't include labour). When I had a billing question on the pre-authorized payment, I was initially put in touch with a call center in the Philippines, which really didn't help me. But calling the head office number, I was eventually put in touch with the local manager in Coquitlam, Jeff, who resolved the issue and gave stellar service. I can highly recommend Reliance in Coquitlam for an excellent furnace installation experience.

I contracted Canada Furnace to replace my boiler last year and ended up with one of the worst experiences possible. First, I was sold the boiler as a rental without giving me any copy of terms and conditions. When I was finally given a copy I realised it was a bad idea, so I sent written request to change to purchase. I got written conformation back form CF's agent about change to purchase agreement .
This was the start, the installation came and went no one turned up for installation. It was only after I called, I was informed they will be coming the next day.
Installation took two days more than informed causing me to change my work schedule on daily basis.
Part of installation package was not delivered as promised.
One week later some issue arose with the boiler, a technician promptly came the next day. This is when I find out I am still renting the equipment as per their records.
It took another 2 weeks of frantic emails and phone calls to get this sorted.
It has been over a year now I still don't have a receipt or installation papers in-spite of 20 or so emails and multiple phone calls.
I have given up !!

Canada Furnace was a great overall experience, they were professional, prompt and efficient!! Dealing with Gary Heichert was wonderful as he provided amazing customer service as well as great product knowledge!!

I needed to replace a 25 year old gas furnace and decided to install AC as well . I went to four companies for quotations and decided to go with Canada Furnace . Gary is the first point of contact and is very knowledgeable and addressed all my concerns and questions up front .I was provided a detailed quotation that showed exactly what products were being installed . Gary's follow up prior , during installation and post installation was impressive and very professional . Canada Furnace installers were very meticulous in their work as well as their clean up .My particular installation had some challenges but we discussed our options with each challenge and came up with solutions together .These technicians are very good at their work .I chose Canada Furnace because they were competitively priced as well as BBB accredited .I did my research on line and read reviews that were very positive .What I really liked about Canada Furnace is that all installers are employed by Canada Furnace . No subtrades . My experience from start to finish was very positive and I highly recommend this company no matter how complicated your particular installation will be .