Reliance Home Comfort

We needed to replace our old natural gas furnace.
After reviewing quotations from four companies, we chose Canada Furnace Maple Ridge. The price they offered for the Carrier Furnace with 96% efficiency ( including programmable thermostat ) was good.
We were not disappointed with the service.
Due to the Covid19 state of affairs we were not expecting urgent services. Canada Furnace Maple Ridge was very helpful. We sent them an email on Thursday evening informing them of our decision to go with their company. We confirmed our contract on Friday 26th March morning. the company sent two technicians to our house the same day.
The Technicians were an excellent team - Very knowledgeable, keen and good at their work. They came dressed up with all precautions required to combat Covid19. Starting late morning (Friday) they promised to work until finish. Which they did.
We are very happy with Canada Furnace Maple Ridge and would not hesitate to use them again.

they promised to work until finish.

Fantastic service from the technician Ali! He installed a new gas hot water tank in my house. Punctual, knowledgeable, professional, self-confident, pleasant and polite, patient and attentive to details, he found a specific model of the tank that we were asking for and installed it very accurately and cleaned everything after. I am a long term Canadafurnace customer (now Reliance) and never was disappointed with the service provided. I would highly recommend that company if you need the job with your furnace, AC or water heaters to be done.

looking for an AC for a while. Decided to try Canada Furnace because of other reviews and a 30% off promo. The sales person was at my home for 1 &3/4 hours. He went through everything with us. We had many questions because we never had AC with furnace before. Install was very fast, NEXT DAY. Installers we so nice and friendly. They made sure we all knew how to use our new AC and thermostat. Thank you Canada Furnace,

We had dealt with Canada furnace (Steve, previous owner) service was spot on, he installed our first hot water tank. Finally that tank died and we called Canada Furnace again for emergency service, long weekend of course. They came out, assed the issue and replaced our hot water tank, approx $2000.00, we had no water for about 5 days and family visiting from europe. Within a few days that tank failed, we called for emergency service and was given the old excuse “due to high call volume” we have to wait until monday...2 days for emergency service? After some shouting they expedited to the next day. 8-10 days later still no hot water. They sent another tech, a senior tech, since the reason for our new tank failure was how it was plumbed in. He replumbed in the new tank. So a few weeks later the piping they did failed and sprung a leak, flooding our tank room. Called them again, same 2 day response argument for emergency service, finally they sent the senior tech back and we had a visit from Lorne the Ops Manager. They assured we were going to be taken care of. Fast forward 6 months, again on a long weekend typically of course the plumbing sprung a leak again. More arguments with the unhelpful call centre, multiple calls to Lorne (we had his direct line by this time), no reply and again they managed to get someone out to fix the leak, to the plumbing they had installed! Call that another 2 days without water. For the passed 6 months we have had issue free. This weekend( why does it happen at weekends!) the plumbing has leaked yet again, flooding our laundry room AGAIN. Called their call centre in Toronto, had two phones calling, after 40 minutes of ringing I selected the callback option, they never did call that phone back, thankfully my wife called with her phone and after about 50minutes a man answered. He gave us the usual flannel high call volume, no service till monday some time. I asked him to get a supervisor to call me, after several trips on hold he comes back with I can have tomorrow service(today as of writing), OR speak to a supervisor/manager! I said book the appointment then get a supervisor to call me. He said no its one or the other! His reasoning later was that if he allowed everyone to speak to a supervisor then why would he be needed (employed). I sit now and wait for a tech to arrive. Lorne has not responded to my voice mails. We are about to replace our boiler and install AC....guess who is not getting that work? I know this was a long read, sorry for that I rarely ever crap on companies through social media, everyone has a bad day right, circumstances beyond their control and all that. Not this time, we have had enough of the poor workmanship and terrible service!

I am glad to choose Canada Furnace. The advisor,Seyed , has visited us twice to offer information and the technician ,Sukhwinder ,is quite knowledgeable , hardworking man. After the installation, he also made the site clean and tidy and I am impressed by his professional work. I would like to recommand this company .

I replace Lennox furnace and install new Lennox a/c in my house few weeks a go with this company and i strongly recommend Canada furnace to anyone. They excel in the three most important areas:
Gary salesman very knowledgeable , the technicians gave the quality of installation, speed & efficiency of service and simply in being friendly and after job vacuum and clean up was a big plus and i couldn't be happier.
thank you

Excellent service and value. Tradesman Jordan Peters and colleague were very professional and very accommodating. Furnace works excellent. Read your finance agreement carefully if you have one. It is clearly designed to confuse and dupe people in to missing the deadline for paying off without interest. And they only take cheques or money orders. Cheques or money orders? Good Grief!

Very pleased with service call from Dillon (technician). He was on time, communicated very well and very knowledgeable in diagnosing and correcting problem. I will continue to use Canada Furnace for all my installation and maintenance needs. Highly recommended.

The only worse than the York furnace in my house, are the warranty service contractors that York has chosen in Ontario Canada; Aire One.

Aire One and York attempted to defraud me, when they claimed that the Warranty on my furnace wasn't transferable and I would have to cover the $1400 for the Main Board, Thermister and Labor.

Only Mastergroup was honest with me.

My lemon Affinity 9C, has had error codes displaying the entire time I have owned it. Aire One has been to my house at least three times a year to replace a door interlook switch, clean the flame sensor, replace components, bandaid it back together, only to have it fail again a month or two down the road. My wife is absolutely livid with York, who has done nothing to make this situation right. If they're complacent to Aire Ones fraud, then maybe there in on it?

If you are going to buy a York, buy the extended warranty with the labor included. And make sure you factor in the cost of the service calls as, diagnostic visits at $110 each are not covered by the warranty.

As York has made no effort to make it right with me, I will never purchase another York product again.

We had Matt come to do an inspection and maintenance on our furnace and air conditioning. He found that our air conditioner had a lot of cottonwood fluff in it from all of the trees in the forest nearby. He cleaned it and tested it for us. He was quick and efficient and explained everything that he was doing. Canada Furnace installed the equipment for us four years ago, and their great after-sales service leaves no reason for us to go anywhere else for our home heating and cooling needs. Thanks, Canada Furnace!