Eco Choice Windows & Doors

I used Eco Choice Windows for the first time in Dec 2021 for my front door and they were great or so I thought.

I then used them again for my windows in June 2022 and was that a different story as the work was not completed (they failed to install the black siding to the top of the main outside window I have copies of the order form clearly outlining the work), and I have been chasing them for over one year to finish the work. To top it off they damaged the wooden area on the roof.

For a year I have been met with empty promises on finishing the work/repairs, being accused on re-writing the order form even though it was clearly written by the salesperson, told I was not being patient enough and that no one wanted to come a fix the issues so they would need to find a new team of workers. Which is appalling as I paid for the 4 windows to be completely replaced.

What was mind boggling is that before the window repair men had left, I told them the job was not completely, but they drove off anyways prompting me to call the salesperson assuring me it would be done asap. Everyone has known about this since day one. Its not like it was sprung on them months after the installation.

Nothing during this whole process has issue has been easy. First, Im told they need to investigate this, then we need to find a date, the holiday season means workers wont be around, winter comes so it cant be complete, then spring was an issue, then they couldn't find a workman to complete the job, then after getting a date for the repairs they cancel the day before. One year of chasing, arguing and being extremely patient. The final straw was today a worker came to finally finish the year (13 months later) and the work is terrible. The siding is bubbled, warped and not straight. My wife called Joe (our salesman who was extremely flippant. We've complained, tried to reason, and still 13 months later left with shoddy work.

If you want a team that has integrity, workmanship, and customer service I would implore you to find another company.

From the get-go Terry, the sales rep, was professional and easy to work with. He priced the job competitively with a superior energy star product. Then the install team took over and their workmanship was phenomenal. They took care of the floors, covered the furniture and cleaned up after themselves. Considering the amount of work that was completed in just 2 days the team amazed me with their detail oriented approach. Thanks Eco Choice - I likely will be calling you for my Doors next!

Excellent quality and outstanding attention to detail in window installation. Professional and accommodating from start to finish. Highly recommended!!!!!

Incredible experience, from pre-job sales through installation. Thank you so much to Isaac who was very honest, and ensured everything he committed to was delivered. Installation crew led by Sayid & Eugene were fantastic. Workmanship was top notch, cleanup every day, delivered within planned time frames making the overall experience was great! I am recommending this company to all my friends, family & neighbours. I honesty can't say enough great things about them. I don't have any more windows to replace but I'm speaking to them about doors now!

Dealing with EcoChoice was a pleasure. Joe was our sales rep and provided us with great product options which completely met our needs at a competitive price. Our installers were friendly and tidy. By all accounts, they did a terrific job as our doors work beautifully and look great! We would highly recommend using EcoChoice and plan to use them again for future projects.

We really enjoy their services and product, all visitors asking where did we get this great door. Highly recommended.

I recently replaced all the windows at my house. The salesperson Joe was very knowledgeable and explained the whole process in details. The installation team was very efficient and professional. Would definitely recommend Eco Choice to my family and friends.

We had a fantastic experience with Eco Choice for our window and door service. They were professional, punctual, and paid great attention to detail as they installed 16 windows and 2 doors in our Toronto home. The team cleaned up after themselves, leaving no mess behind. The quality of Vinyl Pro windows is excellent, improving both the aesthetics and energy efficiency of our home. I highly recommend Eco Choice for their exceptional service and top-notch products from the initial assessment all the way through to the installation.

I cannot recommend this team of installers Eco choice windows & doors(Dima is team leader)) highly enough. Their dedication, expertise, and commitment to customer satisfaction are truly commendable. If you are in need of window installation services, look no further. These professionals are the epitome of excellence, and I am grateful to have had the opportunity to work with them.

I needed to replace every window in my home, and after doing my own research on all the many options that are out there, I selected Eco Choice Windows & Doors, and I'm so glad I did. Anthony came to me home to show me a sample of their windows, discuss the different window insert style options, the window opening options, window frame options and even the casement options. We talked about the windows in my house, what changes I would want to make (e.g. windows that don't open to making them open now, direction of the opening, etc.) He allowed me to take my time to make sure what I would be happy with what I was selecting and never once did I feel pressured. He has to be the most professional and best sales person I've ever dealt with.

Andrii then came do the window measurements, confirm the order, and verify my options again. As soon as he started to do his work it was obvious he's been doing this for a very long time. I had some challenging windows (fake windows to be replaced, curved aluminum capping over some windows, curved windows, windows high up in staircases) and he wasn't phased by them at all.

The windows arrived on time and Andrii and his team (4 people over 2.5 days) did an incredible job installing the windows. They protected my floors to not damage them. (HINT to home owners: Move furniture away from the windows being replaced and cover the furniture with plastic - saves a lot of cleaning afterwards). They removed the old windows, installed the new windows, foam insulated around each window (my old windows had no insulation - no wonder they were so drafty) and installed the window trim. I don't think I've seen a team of people work so fast and hard like they did. I had no idea how much goes into replacing windows - hard physical work! They worked such long days, barely took a lunch break and were so polite and respectful of my home. Even my neighbours stopped by and told me they were watching them and were so impressed that they are going to be reaching out Eco Choice when they are ready to replace their windows. I also have to mention that I had quite a few places where the window trim wasn't straight forward because of cupboards in the way, tile on the walls, etc. I hoping they could work around it, but the attention to detail they did in making sure the trim fit perfectly was beyond my expectations. When the job was done, they cleaned up all the construction material and swept of the floors such that I could barely tell all the work that had just happened. It was so easy for me to then do my regular cleaning for the dust that is unavoidable.

This is a long post, but it's the least I could do after how happy I am with Eco Choice as a company, every employee that I dealt with at my home and over the phone (Thanks Rachel), the quality of their windows and I even met one of the owners that came to my house. My home has a more consistent temperature from floor to floor, the windows look amazing and they block the outside noise so much better than my old windows. If I had to do it again, I wouldn't change a thing!! Thank you so much!