Watermart

Water Filtration & Purification
Toronto ON M4M 3L1
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88%

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Reviews for Watermart

Average customer rating:
9.9 10 (648 reviews)

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Sabrina in Toronto
Sabrina in Toronto
2 reviews Toronto, ON
10/10

water filter replacement

Zia is an excellent technician and was able to replace the filter as well as bring the high water pressure to our attention. Very knowledgeable, friendly, and professional. Would definitely recommend.

Approximate cost of services:
$200.00
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Company Response

Hi Sabrina. Zia is a good guy to have as a colleague as well. I'm happy to hear that he discovered the high pressure issue. This is something that is often an unknown to homeowners - and it can have some pretty serious consequences. I understand that we installed a pressure reduction valve and now all is aok. Please don't hesitate to pick up the phone or email if you ever have water related questions. We're always happy to help. Sincerely, Dave, Zia and the rest of the Watermart Team.

Private User
Private User
Private User reviews Vaughan, ON
10/10

5-Stage Water Filtration System

We have used Watermart fro our 5-stage water filtration system for about 7 years now. They service the system once a year. They are always professional and knowledgable. Ken has been doing our service for the last couple of years and he is a doll, a real keeper!

Watermart has proven to be reliable and dependable. I trust them with our family's water needs.

Approximate cost of services:
$400.00
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Company Response

Hello! First off, many many thanks for your trust in us over the past 7 years. It means the world to myself and to the team. Secondly, thank you for taking the time out of your day to write the company and Ken such a stellar review. I've passed on to him that you called him a "doll" and a "real keeper" and, through a bashful blush, passes back his thanks. Please let us know anytime if you have water questions. We're certainly always happy to help. Many thanks once again! Dave, Ken and the rest of the Crew at Watermart.

Lulu in Toronto
Lulu in Toronto
0 reviews Toronto, ON
10/10

Reverse osmosis filtration system is filter switch and install hot water tank

Awesome ppl and service
Awesome follow up, good people
They care, and they are great to work with
Genuine and honest, highly recommended for anything to do with water filtration system.

Approximate cost of services:
$500.00
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Company Response

Hi Lulu! Thank you so much for taking the time to write us such a great review. It has been a pleasure having you and your family as customers. We're looking forward to doing the system for the new house - best of luck during construction. Please get in touch anytime if you have questions. Sincerely, Dave & the Watermart Team.

S De Souza from Toronto
S De Souza from Toronto
8 reviews Cambridge, ON
10/10

Water Softener and RO System

The WaterMart sales and install staff were extremely friendly and professional. The Water Softener and RO system was installed in our basement and kitchen in a timely manner and we were given an explanation on how everything works. Very happy with the quality of the products and the installation.

Approximate cost of services:
$2,300.00
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Company Response

Hello! It is great news to me that you found the team to be "extremely friendly and professional". We work hard to keep it that way and it's always nice to have that acknowledged by our customers. It's great to hear that you are happy with the softener and RO system and that you were given a thorough explanation about how it all works. Please let myself or any of the team know if you have questions - always happy to help. All the best! Dave & the Watermart Team.

Private User
Private User
Private User reviews Mississauga, ON
10/10

First Experience with Water Filtration Systems - Amazing service!

We recently purchased a home that had a reverse osmosis system as well as a water softener, and I did not have any experience with either. Over a holiday weekend I submitted the form on the Watermart website asking for information on maintenance for these systems. First thing the next business day Donna gives me a call, explains everything, provided me with maintenance brochures for both systems, and sets me up for a maintenance call in 2 days. A great start!

George arrived onsite and did a fantastic job. He took his time to answer my questions, optimize the settings on the softener, and proceeded to sterilize and change the filters on the reverse osmosis system. He even made the tubing neater and mounted the system to the side of the cabinet to give us more room under the sink. I was extremely satisfied, and the price was very reasonable.

Over the course of the next few days I noticed a very minor leak on two of the fittings for the reverse osmosis system (not a Watermart system). I sent Donna a quick email, Mike got on a call with me to troubleshoot, and in the end George was able to come by the same day and correct the issue within 10 minutes, and at no charge. Mike followed up a few days later to ensure I was completely satisfied.

From start to finish the experience with Watermart was excellent. It is rare to find a company that is easy to communicate with, does outstanding work, charges a reasonable fee, stands behind their service, and goes above and beyond to ensure the customer is happy. I will be their client for life!

Approximate cost of services:
$250.00
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Company Response

Hi! Thanks so much for your business and for taking the time to write us such a comprehensive review. Donna, George and Mike are all great people to work with and I'm so glad to hear that your experience with them was positive as well. Thank you for choosing Watermart and I'm glad you found your experience to be so positive. Please get in touch with myself or any of the team anytime if you have follow up questions about your water system or water issues generally. Sincerely, Dave, Donna, George, Mike and the rest of the crew at Watermart.

Mayuran in Vaughan
Mayuran in Vaughan
1 review Vaughan, ON
10/10

Water Softener Purchase and Installation

Watermart was great to deal with and answered my questions about water softening very well. George came by and did a great job installing the softener. He was very quick and took the time answer all my questions.

Approximate cost of services:
$1,700.00
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Company Response

Hello Mayuran. It's really great to hear that we were able to answer all of your questions and that George did a good job installing your system. He has over a decade of experience and is a real asset to our team. I'm happy to hear that you found that he was a good guy to deal with (he's also great to work with!). Please don't hesitate to pick up the phone if you have questions about your softener - we're always happy to help. All the best! Dave, George and the rest of the Watermart Team.

Gary Fraga
Gary Fraga
2 reviews Toronto, ON
10/10

Water Softener & Reverse Osmosis

I recently had Jorge in to install a Water Softener and Reverse Osmosis machine and we're extremely satisfied with the whole process. Donna was great at providing quotes and all the services provided. Jorge was on site to do the install itself and he's great. Very professional, polite and clean. I would highly getting Watersmart.

Approximate cost of services:
$4,400.00
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Company Response

Hi Gary. I'm so glad to hear that you are happy with Jorge's installation and with the information that Donna provided. They are both great people to work with and I'm happy to hear that you think so, too. Please get in touch anytime if you have questions about your system - always happy to help. All the best! Dave, Jorge, Donna and the rest of the crew at Watermart.

Dou
Dou
1 review Toronto, ON
10/10

Water filter RO

The best company in town. We had Zia for service he is very nice and professional. He gave us the best advice. We got The RO water system and it’s the best

Approximate cost of services:
$300.00
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Company Response

Hello Dou! Wow..."Best company in town". The team here really appreciates these words. We work hard to ensure that all of customers are happy and it is gratifying to get this kind of feedback. And yes, Zia is a great guy with years of experience. We have passed on your kind words to him and he says "thank you". Thank you for taking the time out of your day to write us such a great review - and for your business, of course. Let us know anytime if you have follow up questions. All the best. Dave, Zia and the rest of the crew at Watermart.

Private User
Private User
Private User reviews Aurora, ON
10/10

Incredible Service!

The team at WaterMart are always so customer focussed and the technician that did the work at our house with the physical movement of some water tanks was done so quickly and professionally. Samir was amazing and the complete team at Watermart are to be commended for the follow up and professionalism !

Approximate cost of services:
$200.00
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Company Response

Hello! Thank you for your kind words. To focus on customer needs always seems like the most effective way to have a successful, long-term business - and it makes us feel good that at the end of the day we're doing something positive. Samir is a true professional. He is also a great guy to have as a colleague. I've passed your kind words on to him and he passes back his thanks. Please give us a call anytime if you have questions about your system or water issues generally. Sincerely, Dave, Samir and the rest of the crew at Watermart.

Susan
Susan
18 reviews Toronto, ON
10/10

11 out of 10 as always!

Although we are very reluctant to let anyone into our home during this pandemic for any service, we did not hesitate to contact Watermart to have our RO system serviced this week. As our family has purchased several systems over the years from them and had their personnel take care of filter changes and other maintenance work, I can say without equivocation that this is a company built on integrity, professionalism, and a sincere desire to provide the highest quality of service to their customers. I have tried to avoid having work done inside our home during this crisis, but Dave and his team have earned our trust and I knew that they would diligently follow all safety protocols.
Ken was the technician that attended at our house this week. He has worked on our system frequently and as always, arrived within the time window that we were given wearing all the proper PPE. We had been having a problem with our system running very slowly even though he had just changed our filters only two months before. Ken quickly diagnosed the problem, replaced a faulty part, worked quickly and efficiently to sanitize the system, and change the filters again...all at no charge! It is always a pleasure to have Ken work on our system. He is extremely knowledgeable, professional, and really just a lovely person. Many thanks to Dave and his entire team at Watermart for helping us out during these challenging times, and a special thanks to Ken for his great work!

Approximate cost of services:
$0.00
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Company Response

Hello Suzie. Thank you for your faith in us over the many (many) years that we have taken care of your water systems. You have always been a pleasure to have as a customer and I'm very happy to hear that you continue to be pleased with our professionalism. I am happy to hear that you were pleased with Ken's professionalism and that you felt that he took your family's safety seriously during these unusual times. It's also good to hear that you enjoyed his company - he is a great guy! Please don't ever hesitate to get in touch if you have questions about your many systems. We're certainly always happy to help. Sincerely, Dave, Ken and the rest of the Watermart Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991. Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Mississauga, King City, ...
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