Watermart

Water Filtration & Purification
Toronto ON M4M 3L1
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88%

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Reviews for Watermart

Average customer rating:
9.9 10 (648 reviews)

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Sukhwant
Sukhwant
1 review Toronto, ON
10/10

Water treatment for kitchen and bathrooms

After the city had indicated that there may increased lead in the water after changing the municipal pipes I wanted something more than the simple water filter that they had provided. I found Watermart who did a great job of installing filters throughout my house as well as a reverse osmosis and remineralizer in the kitchen. They were quick too schedule an appointment and our technician, Ken, was very professional and did a very clean job. I would definitely recommend Watermart to friends and family.

Approximate cost of services:
$1,600.00
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Company Response

Hi Sukhwant. Thank you for your business and also for taking the time to write us a review. It really helps! I'm so glad that we were quick to install some significant filtration that will do a thorough job removing all lead from your family's drinking water. Ken is a great guy to work with, has loads of experience and I'm happy to hear that you appreciated his professionalism. Finally, thanks for your recommendations - it's the best kind of new business to get! Please get in touch anytime if you have questions. Sincerely, Dave, Ken and the rest of the Watermart Team.

Mike from Toronto
Mike from Toronto
17 reviews Toronto, ON
10/10

Water Softener Install and Upgraded Media Guard

Watermart is great! Donna-Maria was fantastic to work with and was very patient in explaining the details of the quote and answering my many questions.

There was a bit of a concern as to where the softener would go (old house) but Watermart came on-site, took a look the situation and explained my options. Luckily I was able to put it in the preferred location.

The installer, Kenny, was courteous and efficient. He was on site, explained the work he was going to do and walked me through the install, functions etc after he was done.

I initially didn't see much of a difference between the hard and soft water so Watermart came out a second time to test the water, after I gave them a call about it. The technician Zia was efficient and confirmed the water hardness levels. He did a test in bypass mode and while the softener was running.

To be honest, we only felt a difference about a week after installation. Maybe the system needed a bit of time to work through our pipes.

Overall, it was a very good experience and top notch customer service. I'm very happy with Watermart and would recommend them to friends and family.

Approximate cost of services:
$2,000.00
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Company Response

Hi Mike,

We did have some doubt that we would be able to soften all of your outlets. I'm glad to hear that we were successful. Donna is a pleasure to have as a colleague. Kenny is our head installer and is a true professional. And Zia is also great to work with and knows his stuff. I'm so happy that you found the team a to be thorough and a pleasure to work with. I have passed on your kudos and they pass back their thanks. And yes, it will always take some time for the soft water to work it's way through a standard hot water tank such that you feel the results. Many thanks for your business and for your recommendations. Please let us know anytime if you have questions. Sincerely, Dave, Donna, Ken, Zia and the rest of the Watermart Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Whole Home Water Filtration Installation

Highly recommend Watermart. Very patient and knowledgeable staff. Installation went very smoothly too; Zia was very considerate of our house, made thoughtful recommendations based on the condition/location of our pipes and did a great job of the install (very clean layout). Thanks!

Approximate cost of services:
$1,900.00
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Company Response

Hello! Thank you so much for your recommendation and for your business. It's great news to that you found us patient and informative and that your installation went smoothly. Zia is a super considerate and knowledgeable technician (I actually had him do the service at my own home recently). I'm thrilled that you felt he did a well organized and clean job. Please get in touch anytime if you have questions. All the best. Dave, Zia and the rest of the Watermart Team.

PMI - Toronto
PMI - Toronto
1 review Toronto, ON
10/10

Great product and install by Zia! Very professional and courteous!

With many water filtration companies on the market, this one came recommended by a friend. A good product and installation by Zia - very professional and courteous. Thank you very much!

Approximate cost of services:
$900.00
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Company Response

Hello PMI! Thank you for your business and for taking the time to write us a review. I'm happy that you are happy with your friends' referral of Watermart. Zia is a super guy to work with. We find him to be very diligent and is a great rep for the company. Please let us know anytime if you have follow up questions about your system or water issues generally. Sincerely, Dave, Zia and the rest of the crew at Watermart.

Private User
Private User
Private User reviews Toronto, ON
10/10

Great Professional work

Great professional company from service scheduling to install and respectful of all Covid protocols.
Our service call was delayed due to concerns but once scheduled Watermart Arrived on time, completed the job properly and was mindful of social distancing . Will definitely call them again for service.

Approximate cost of services:
$500.00
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Company Response

Hello! It's music to our ears that you found that we did things professionally and safely. These are strange times for sure and it's important to everyone that we are mindful of everyone's health. I'm glad that you were happy with our service. We look forward to servicing your system in the future. All the best! Dave & the Watermart Team.

Marilyn from Toronto
Marilyn from Toronto
14 reviews Toronto, ON
10/10

Reverse Osmosis Install

We found Watermart on Homestars when looking to install a whole-home water purifier. Through The whole process Donna was informative, helpful, and never tried to upsell. After an initial visit, we determined the whole-home option would be complicated given our finished basement and decided to go with a reverse osmosis purifier in the kitchen. Our installer Zia was timely, professional, and took the time to explain in detail the system. He even replaced the flex line to our main faucet as the seals had degraded over time. Fantastic service and fantastic result.

Approximate cost of services:
$1,000.00
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Company Response

Hi Marilyn. It's so great to hear that you were happy with the help you got from Donna. She is great, isn't she? It is a company policy never to sell anything more than people are looking for. I'm sorry that we couldn't install the whole home system. Unfortunately, some basements are finished to the degree that it makes it impractical. But I am happy to hear that Zia was able to install your drinking water system and that you found that he valued your time and did a thorough job. Please don't hesitate to get in touch with anyone here if you have follow up questions. Sincerely, Dave, Donna and the rest of the Watermart Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent service maintenance!

Zia was great! He came in and was very professional and did a great job of fixing the water unit. Explained the system and how to maintain it for the future!

Approximate cost of services:
$400.00
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Company Response

Hello! Zia is great and we all enjoy working with him. I'm happy to hear that your experience with him was positive. I'm glad everything is now fixed. Get in touch anytime if you have questions. All the best! Dave, Zia and the rest of the Watermart Team.

Jessica & Tommy in Toronto
Jessica & Tommy in Toronto
8 reviews Markham, ON
10/10

Water softener installation

What an amazing experience it was with Watermart! The installation of the water softener began with George - he came to our home on time in the 1-hour agreed upon interval, assessed the situation in the furnace room, explained and answered my questions of the system and procedures involved, installed the softener with care, cleaned up the working area, taught me how to maintain the unit and the salt preferred. He was kind and patient in answering all of our questions. He also followed-up the next day to add a foam around the tubing to avoid direct contact with the metal vents. Thank you George for your time and efforts!

Equally amazing was Donna - who answered our initial request for a water softener. She inquired about our home and offered an option that met our current and future needs. She was genuine, did not pressure us to buy, and allowed us to take our time to examine and review all options available to us.

In the end, like many of the other homeowners on HomeStars and Google, we are extremely satisfied and happy with the service and products provided by Watermart. The team truly puts their clients first and offers a first-class customer experience!!

We wish all the best to the Watermart team, on behalf of our family, and we look forward to working with you again on future water system needs for our family.

Approximate cost of services:
$1,600.00
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Company Response

Hi Jessica and Tommy. Amazing! I'm so happy to hear that your experience with Watermart was "amazing". We are very lucky to have George on the team. He has about 15 years of experience, is very detail oriented and is a good guy. I'm glad to hear that your experience with him was very positive. Donna is also a great person to work with. I'm equally as happy to hear that your experience with her was a good one. As a policy we don't up-sell or pressure - this may be good for business in the short term - but creates negative energy and I don't think it's good for business in the long-term. Thank you so much for your business and for taking the time to write this review. It is very much appreciated by the whole team. Please get in touch anytime if you have questions. Sincerely, Dave, George, Donna and the rest of the crew at Watermart.

Joe in Mississauga
Joe in Mississauga
2 reviews Mississauga, ON
10/10

New Water softener and water filter

Contacted Watermart based on the good reviews here on Homestars. I was NOT disappointed from the first interaction with DONNA at their office, and the Technician - KEN - who installed our new system.
Our system included a CLACK Water Softener as well as a water filtration system inside the softener that reduces metals and chlorine + a sediment filter.
We've had the system operational for about 2 weeks now and I notice our water is clearer, tastes better and is definitely "softer".
Donna followed up after the installation and also sent me documentation for the products we purchased.

Very happy with my purchase and would recommend WATERMART anytime!

Approximate cost of services:
$2,200.00
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Company Response

Hi Joe. It is great news to the whole team that we didn't disappoint. I really enjoy working with both Donna and Ken and I'm happy to hear that you did as well. In about 25 years in this business we have installed models from every manufacturer (we aren't franchised - so we can choose to install only those systems we feel have real merit). Despite not being flashy or expensive, we have yet to be let down by Clack. They are really solid systems and I objectively feel that you've made a great choice. I'm thrilled that you are happy with both your experience with Watermart and the equipment we installed. Please let us know anytime if you have follow up questions. All the best! Dave, Ken, Donna and the rest of the crew at Watermart.

jeff in Toronto
jeff in Toronto
1 review Toronto, ON
10/10

Great service

Quick, on time, professional. What more can I say? Quick, on time, professional. What more can I say? Quick, on time, professional. What more can I say? Quick, on time, professional. What more can I say? Zia is an excellent technician.

Approximate cost of services:
$1,000.00
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Company Response

Hi Jeff! So...what you're saying...is that Zia was quick, on time and professional ;) He is a good guy to work with, too. He's quick, on time and professional. Many thanks for your business and for taking the time to write us a review. Please get in touch anytime if you have questions. All the best! Dave, Zia and the rest of the team at Watermart.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991. Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Mississauga, King City, ...
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