Sealy Design Inc.

Interior Design
Toronto ON M1N 3E5
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HomeStars
Interior Design
Sealy Design Inc.
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76%

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Reviews for Sealy Design Inc.

Average customer rating:
8 10 (26 reviews)

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Toni from Burlington
Toni from Burlington
1 review Burlington, ON
0/10

STALE RESULTS

We also started this project which lasted one year without results. I have never felt so disappointed as I have with this company. Charges, after charges, for the same conversations, same design, same meetings with no results. It became what was the beginning of a lack of trust. A hard, and one of the most expensive lesson learned, and I am hoping to forewarn anyone to set clearer expectations of what the cost will be. After terminating the relationship, she has the audacity to email me, and ask not why I was terminating the project with her, but rather did I want to order furniture as she was in the process of ordering furniture in bulk for a better deal.

Approximate cost of services:
$30,000.00
2 of 2 people found this review helpful.
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Company Response

At Sealy Design we welcome constructive feedback. At the end of every job we meet with our clients, trades and team to review the project for continual improvement. We are in the business of making lives better… more functional and more beautiful, and we take this seriously.

Our process is transparent. Every 2 weeks, we write a list of all tasks and assign the time/cost required (“Next Steps”) and BEFORE any work the client must approve. Once these tasks are delivered to their satisfaction, we request payment for the exact amount quoted. A client can call off the project at any time… even in the middle of a set of Next Steps. If clients aren’t happy with the progress or direction of course they wouldn’t continue.

Toni’s job was about 6 months. We have glowing emails from her about how much she loved everything that if I could paste here I would. She, like all rational people, would never have continued approving Next Steps if she wasn’t happy. If any potential client is reading this and concern (I wouldn’t blame you) I would welcome the opportunity to provide evidence of her enthusiasm to continue and her approval throughout.

After reading this we were disheartened. I reached out and asked why she would say such hurtful, untrue things. I asked if she could take it down considered it was simply not even close to the truth. She declined. Toni’s project was done except for the final approval to order. We had completed an entire house measure; drafting of existing, proposed plans and elevations; sourcing; finishes meetings; a spreadsheet with pricing…. At the final meeting her husband tried to convince her to pull the trigger and spend money. He was ready and excited (yes he was getting a new custom office) and she couldn’t seem to make a decision or feel comfortable spending any money. We even asked if she wanted to reduce the scope and just get one small area done to bite size all this change. The only true thing about Tonis’s review is I did call and ask if we could please order the furniture for her. I told her I would even try to lump it with another order to see if I could get a better price for her. It was so unfortunate that together we had created this beautiful design that she loved and she was moments away from it being realized in her home and she never got to enjoy it. Some people just can’t make decisions or accept change even when it’s for the best. I truly wish that hadn’t been the case and Toni and Jack could have had the beautiful new design they had helped curate.

D & J Frechette
D & J Frechette
0 reviews Pickering, ON
10/10

Kitchen Renovation

Karen and her team helped us create the kitchen and dining room we always wanted! From start to finish, this talented group of design professionals were available to answer any questions or ideas we had. Karen met with us to gather information about our style choices, needs and wants for the spaces, offering suggestions and options for us to think about. The meeting in her showroom was incredibly detailed, offering us multiple options to choose from, from tile and cabinet choices to window coverings, art and furniture. Her team handled the sourcing, ordering, scheduling of deliveries and coordinating of contractors. Everyone says home renovations are stressful undertakings and we can't imagine trying to do this huge project without their help. It was an incredible experience. We have had many compliments on our finished kitchen and dinner room and would hightly recommend Sealy Design Inc. to anyone!

Approximate cost of services:
$30,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the sweetest and most detailed review. We feel privileged to have worked with such wonderful clients who appreciate all the hard work we do!

Private User
Private User
Private User reviews Toronto, ON
10/10

Downtown Condo Remodel

Me and my wife bought a downtown condo knowing full well that it required a lot of work. We didn't know where to begin. We met with Karen to discuss a full remodel and almost immediately knew we were in great hands. Karen and her team came up with a proposal that met all of our requirements and creatively sourced materials to stay within our budget. Extremely happy with the end result and would definitely recommend Sealy Design to anyone looking for a top tier design shop!

Approximate cost of services:
$70,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the kind review - it was a pleasure to work with you!

The George Family
The George Family
1 review Toronto, ON
10/10

Kitchen

Simply awesome. A pleasure to deal with. Sealy Design made our dark 90's kitchen into a space that we love. Karen took her time to understand how we used the space and offered suggestions on how we can maximize. I have to give props to the design team for helping us understand the many white paint colours available. Seriously, there are a lot of whites and picking one was a lot easier with their help. The process of figuring out what hardware and faucet options would have taken a lot longer if not for their guidance. The guys that did the work were on time and great to deal with. Highly recommend Karen and her team...now on to the basement!

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review! We are more than happy to help whenever you need us!

Kim in Markham
Kim in Markham
0 reviews Barrie, ON
10/10

Kitchen Renovation

The Sealy Design team was incredibly organized from the start. They were easy to work with and took all the worry out of the renovation and all the decisions that needed to be made. When we are ready for phase 2 we will definitely be calling Karen and her team again.

Approximate cost of services:
$65,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you Kim! We are more than excited to help you again in the future! Take care.

mjmolloy in North York
mjmolloy in North York
2 reviews Toronto, ON
10/10

Such pleasure to work with

I Worked with Karen and her team on a medium sized project and karen helped us with our house. She’s so fabulous with amazing ideas. Karens spacial understanding is the best I’ve ever seen. I feel like with sealy design it’s great value and would recommend to everyone.

Approximate cost of services:
$150,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the kind words! We are truly flattered.

Private User
Private User
Private User reviews Toronto, ON
2/10

General

I have lack of trust for this company. Lack of transparency wrt their charges and hours used. I truly believe this company will choose products that they can get a back end dollar on. It doesn't matter what you like they will always choose items from their own suppliers so they can make an extra dollar. Do not believe the designer discount - you will not get it. That money goes back into their pocket. Perhaps I can say the design was good, but I have a lack of trust for this company with how they operate and charge their clients. To me, it was a money making deal, and I never once felt they really took pride in even what they did. I was really disappointed in using this design company and the lack of trust was overwhelming. The communication between junior designer and team lead (yes we know who that is) was frustrating. You ask one question and then it had to go up the ladder to get the answer. So much back and forth to get a final answer was ridiculous. Watch your dollar with this company.

Approximate cost of services:
$40,000.00
1 of 2 people found this review helpful.
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Company Response

We are very disheartened to hear that you are unhappy, as we all work hard to ensure every client is satisfied.

We will address each issue separately to inform every reader that this review isn’t a fair assessment of our business.

Our process: We create “Next Steps” that document all tasks in a given timeframe and provide a firm quote. When we complete the work, we bill exactly that amount.

Suppliers & Discounts: We do our best to purchase from wholesalers that we trust so we can SHARE discounts with you – many design firms do not share discounts at all. We present a few overall looks that use a variety of suppliers, and by the end of the presentation, the client has selected their favourites. If they don’t like options, we are happy to resource based on their feedback. Our goal is to always hit the nail on the head the first time, and we generally do.

Pride: We LOVE what we do and when you meet/talk to anyone from our team, it is obvious that we are here to make our clients’ happy. We have many repeat clients’ which is the mainstay of any design business, and the only way this happens is with happy clients’ and amazing results!

Regardless of the situation, we would appreciate the opportunity to reach out in hopes that we can satisfy you because we are a company with integrity.

Thank you.

Katie Doner in Scarborough
Katie Doner in Scarborough
1 review Toronto, ON
10/10

Main floor reno and addition

My husband and I are thrilled with our renovation. We had talked about it for years but didn’t know where to start. Once we had Karen to our home she helped formalize a plan and approx budget in the first meeting. The process was smooth as Karen and her team lay out their tasks and time required upfront. Once we approve they did the work and billed the amount of the quote.

One thing I’d suggest is move out if you can. My husband and I did and it was so much easier on everyone.

We are now planning our basement RENO with Sealy Design for 2021. We can’t wait to start. Thanks Karen and the Seay Design Team!!!

Approximate cost of services:
$275,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you Katie! We are thrilled to hear your lovely review, and look forward to what our future holds with you! Talk soon.

A.Morgan in Scarborough
A.Morgan in Scarborough
0 reviews Toronto, ON
10/10

Bathroom Renovations & Family Room

We partnered with the Sealy Design team to complete two family bathroom renos and for a re-design of our family room. LOVED working with the Sealy team. Professional, talented, reliable and quality work. We are delighted with our renovations and are enjoying our home all the more after this project.

Approximate cost of services:
$90.00
2 of 2 people found this review helpful.
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Company Response

We LOVED working with you too! Thank you for taking the time to write us a review :)

Francine in Toronto
Francine in Toronto
0 reviews Toronto, ON
10/10

Design services

Karen and her team are extremely knowledgeable, professional and efficient.
They helped us design a beautiful, unique and functional kitchen within our budget. We are so grateful for their expertise!

I would highly recommend Sealy Design.

Francine

Approximate cost of services:
$50,000.00
3 of 3 people found this review helpful.
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Company Response

Thank you Francine. We are so grateful to have wonderful clients like you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sealy Design Inc.

Award-winning Designer Karen Sealy is equally at ease in a hardhat or heels – and her passion and deep-rooted knowledge of the two distinct sides of design set her apart in her field. Karen was lucky enough to grow up with a father in the trades, giving her first-hand experience ...
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