On New Years Day our fridge was not cold, but the freezer side was working. After some online searches it sounded like the defrost heater was broken,
We waited until the next day but found that, like most businesses, everyone was closed since New Years Day was on a Sunday.
We kept calling companies listed here on Homestars and Toronto Appliance Repair actually answered!
We gave him the specs for the fridge, and he agreed it was the heater, so he said he would get the parts first thing in the next day, because the parts warehouse was closed that day like everyone else.
By noon the next day our fridge was working like it should, and paying cash had added benefits! ;)
He offered a lot of good advice on what to look for in the future when buying a new fridge, which I thought was a great added service!
Will definitely call them again.