Maytag Metro Service

Dishonest at best. They charged for something they can't fix. They fixed one of two problems known that the second could not be because the motherboard is no longer manufactured. They claimed that they fixed everything must when I tried the washer after they left, the spin cycle still did not work. They tried to tell me that I worked when I was sitting in front assessing their claim

Contacted another company and they verified my what I had told. The in other company said that Metro ought to have known that the machine was not fixable and that they just ripped me off.

I call Metro and they said they would call back but never. After calling them again and getting through, the lady gave me some bogus reason for failing to honour her callback promise.

They made a non genuine offer to come out possibly to get more money for coming out again because if they were honest, there would be no needed to.

Also, they charged me $60 for a $5 part.

Outstanding service every time. Sean is the the best technician very knowledgeable, helpful and on time. We own a few JennAir - Whirpool appliances, most are 11 some 18 years old and is because of Sean and April at Maytag Metro Service that they continue to operate like new.
It is seldom that you find such nice caring people.
Thank you Sean and April, I would rate you service at 20, if it was possible

Straight off the bat, was very impressed by Matt at Maytag Metro who took the time to ask questions and research and thereby, corrected me on the right part number for our oven door replacement. Ryan carried out the diagnostic and installation very professionally, allaying anxiety as we had ready online reviews about how challenging it could be to undertake a replacement. Excellent turnaround by Bosch on the part replacement, great coordination by Mathew and pro installation by Ryan.

My dishwasher's drain hose needed to be replaced. Maytag Metro Service's quote for the service was reasonably priced and the technician was able to come within a few days. Thomas messaged the night before to confirm arrival time and arrived promptly. As he was completing the replacement, he advised the drain hose should be looped at the bottom where the drain hose comes through the cabinet and not from the top. There was a hole already in the bottom of the cabinet from the other hose and charged an additional $50 to make the bottom hole a bit bigger. I could have done this task on my own if I was advised prior to the work being done.

Anyone looking for an authorized Bosch servicer in the Mississauga area, definitely call Maytag Metro Service. They’re amazing. We have a Bosch dishwasher that after 5 years it suddenly stopped working. Called Bosch and found that the cost to send their technician was way too expensive. The list of authorized servicers in my area all had terrible reviews except Maytag Metro Service. When I called, I received great customer service and they were able to send a technician out in 2 days. They confirmed timing the night before and the technician, Matthew, arrived on time. He conducted a thorough analysis of dishwasher and found that installers didn’t connect the wiring in the junction box correctly. Tested it thoroughly to make sure the issue was resolved and everything was working correctly.

Great customer service, professional and knowledgeable technicians and fair pricing. Couldn’t ask for more. Thank you Matthew!

We have been using MMS for more than 7 years and have always had good service from them. For example, Yesterday I called because our dryer was squealing. April was able to book a tech (Thomas) for the next morning. Thomas was at our door at 7:00am. After taking the dryer apart he quickly determined the issue and as luck would have it had the part in his truck. He was done at 7:25am. Great Job!!!

We called Matthew at Maytag Metro Service to have our dishwasher repaired. They sent Ryan to diagnose the source of the problem, which he did, but did not have the part to fix it.

A week later, Ryan came back with the part. We were informed that it was the wrong part, and would be another 3-4 days to get it. I called Matthew to have our money refunded, as this is not the first time multiple trips were needed.
Matthew not only refused to refund our money, but refused responsibility for the error. The customer service was severely lacking.
Needless to say, we will never call Metro again.

I called Maytag Metro because of a faulty door on my stove. I spoke to Matt who sent out the service man. He told me he would have to re-order the door and it would take quite awhile to get one.
My door was installed today by Ryan,a very polite person who was quite eager to help. Just want to says thanks for a great job fellows.
I would have absolutely no problem in recommending this company to anyone.

Fantastic company to deal with. Very friendly staff, extremely knowledgeable, and they go above and beyond. Matthew was more than helpful on the phone, and the technician dispatched to our home was courteous, well prepared, on time, and fixed the problem quickly. Matthew even mentioned about a recall that I wasn't even aware of, and that I likely would never have known about either.
We are really glad that we called Maytag Metro for our appliance service, and will certainly recommend them as well as use them again in the future.

What started out to be a "quick in-and-out" recall service on Nov 23 on my Bosch dishwasher has turned out to be quite the headache with Maytag Metro Service. Let's just say I wish I had looked at previous reviews on this company: Almost 4 weeks later I noticed there was a leak from the water supply connection (at the rate of a drip every 10 seconds or so!) which had caused the whole bottom shelf of my under-the-sink cabinet to become water-damaged. My kitchen was renovated 2 yrs ago so still brand new. When my husband called them and spoke to a manager, he told him a manager would be showing up to take pictures and see the damage. Instead, on Dec 17, the SAME service guy who caused this damage, Mathew, showed up! He took pictures of the damage then began going through the process of pulling out the dw as he was telling me he didn't touch anything underneath the cabinet last time he was here. When I assured him he had, his answer was "well I can't remember we've done thousands of these repairs." Well guess what...I only have ONE kitchen so I'd remember! When he began to pull the dw out from under the counter, he had to go underneath the cabinet to feed the tubes though. At this point he was like, "Oh yeah I can see how I could've put them back too tight (which caused the water supply feed to become over-extended thus the leak began)." After this he was quite rough about putting my dw back (needless to say it's now crooked). He packed his stuff up and said he'll have to send the pics to Bosch and see what they say. It seemed quite unlikely to me that they would insure HIS mistake, and when I said this much to him, he simply said this was the procedure. At this point I knew it was BS. Approximately a week later I called to follow-up with a manager. Sean (Mathew's brother) tells us there isn't anything he could do, and when we asked him what Bosch had to say about it when they submitted pics, he was all confused saying they wouldn't go through Bosch. He said he didn't have insurance for when their service guys screw up (they probably only have that 1!). When we asked for a WSIB certificate they refused (illegal). During the whole conversation he was rude and unprofessional. This is a small mom & pop business that doesn't have the professionalism to deal with their mistakes. Small businesses in a small town like ours are supposed to have heart, unfortunately word travels in small towns as well. Hopefully Bosch does something about this.